SEPHORA UK Reviews 

I had a free gift missing in my order , so I self served and reported it missing on their site from my account, it said it was being shipped and I was following it on evri for days , it didn't seem to move , this morning I went on Sephora to track it but tracking was no longer available. Just prior to this I'd made another order thinking I could trust them . Getting through to them is impossible, no phone number like they have in the states , you can go on FB live , but there is no love , it's just another robotic messenger , I'm so irritated and now worried for my next delivery . There won't be another if they don't bother to get back to me . This has caused me much worry and anxiety ,it's just so unprofessional to not get back to clients . I'm using my husbands email norkbuilding@outlook etc ... Oh and the very expensive order I did receive was just left on display in my doorway , no one rang or knocked , it was just dumped

I placed my order a week ago, and the tracking information stated that it had been dispatched. However, after checking with Evri, I discovered that the parcel hadn’t even been dispatched in the first place.

I’m disappointed that I was given incorrect information about my order and that I’ve had to chase this up myself. What makes the situation worse is that I haven’t received a proper apology or any goodwill gesture to acknowledge the inconvenience caused. I have tried several times every day to contact Sephora through the website’s contact form, but each attempt results in an error message stating that the form could not be submitted. There appears to be no alternative way to get in touch.

I understand that delays can happen, but I would expect better communication and customer service, especially when the issue is on your side.

I could not apply my 15% discount on the orders I placed or tried to place and this applied to items not already discounted. The pricing of many items was cheaper in my local Boots store. Product fragrance sizes vary and are not consistent with other sizes (volumes) available in local stores making comparisons impossible. A disappointing experience which makes my local store price comparisons a worthwhile exercise. There is no way of engaging in a chat as far as i could see.

The product arrived when I expected it to and I was very pleased with it. I would like to know when the product will be available again.

Excellent quick delivery and reasonable price

Sephora UK REALLY need to work on customer service. Waiting 3 days for a response on Facebook messenger isn’t good enough, and then having to chase down your own orders is also unacceptable. I have had a problem with delivery, or receiving incorrect items with almost every order now.

Ordered makeup for a destination wedding that didn’t arrive on time
Makeup was for the bride to be!

Hi, I received the shipment, but the Pronzer plate is broken. How can I get it replaced or have a new one sent to me?

EVRI that's what went wrong! Still haven't received my parcel. They lie that a delivery was attempted on Friday we were here all day and night with the outside lights on for them. Look at the picture its a blank black screen they posted

Easy to Order Prompt and efficient service
Granddaughters ere delighted
Thank you

I'd been the previous week to Nice in France and my daughter and I had a great look round that store. However, it was very busy and i found it impossible to judge the colour of make-up in the early evening light So I made a note of the kind of item I wanted then ordered it on line st leisure the following week in the UK.
Very satisfactory service Great range of items
Prompt delivery and great products.

Quick delivery and packaged really nice

Terrible!! Have email a number of times and will not help

Everything is good with my order. Thank you.

This was bought as a Xmas gift so it has not been opened yet but it looks really good.

I had a wonderful experience at Sephora UK thanks to the excellent service provided by ORLA and she were friendly, helpful, welcoming, and very professional. She made me feel comfortable and took the time to assist me with everything I needed. I truly appreciate her kindness and outstanding customer service. I would definitely recommend Sephora UK!

My order has not been delivered yet 6 days after my order even though I paid for next day delivery. It is not possible to use the web form on Sephora’s website to send a message: I have tried multiple times every day and I get an error message saying it was not possible to submit the form. There seems no other way for me to contact them. I feel very disappointed