Senior Stairlifts Reviews 

235
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and professional staff who always arrive promptly and ensure that all installations are completed smoothly. People strongly appreciate the careful attention to detail, noting that stairlift areas are left completely clean and tidy after the job is finished. Though some reviewers experienced scheduling delays or communication challenges regarding appointment times and office responses. A few consumers also mentioned encountering occasional difficulties with missing parts or unfulfilled promises during the process. Despite these hiccups, users highlight the overall reliability of the service and the helpfulness of the team.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that engineers and sales representatives are... See more

Service

Clients share positive opinions on service, highlighting prompt installations, helpful staff, and efficient... See more

Product

Reviewers highlight ambiguous aspects of product quality and experience. Many consumers praise the product as... See more

User experience

Consumers find user experience to be very positive and straightforward. Reviewers consistently mention that... See more

Customer service

Customers had positive experiences with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Senior Stairlifts rescued a damsel in distress! The previous installer of my stairlift had gone into administration and so I couldn't call on my warranty when my stairlift stopped working. Senior St... See more

Rated 5 out of 5 stars

I called Senior Stair lifts as I had not renewed my warranty with the supplier (for various reasons!) and a service was overdue plus a couple of problems. Steve W came and sorted my problems and did a... See more

Company replied

Rated 5 out of 5 stars

Engineer visited 24hrs after Senior Stairlifts was contacted. He phoned to advise of his arrival beforehand, was prompt, courteous and professional yet friendly. Checked the stairlift over, made a few... See more

Rated 5 out of 5 stars

I was due an istallation around lunch time but despite tree calls to the office nothing happend until I received a phone call from the engineer at 7pm to say he would be with mein40 minutes.He arriv... See more

Company replied


Company details

  1. Mobility Equipment Supplier

About Senior Stairlifts

Written by the company

Paris

About us.

Here at Senior Stairlifts, our mission is to offer a simple, no-nonsense process that gets the right stairlift for yourself or a loved one, installed at a great price. We have proudly supported clients across the UK – Our friendly and knowledgeable engineers ensure each stairlift is fitted with the guaranteed peace-of-mind you can always expect here at Senior Stairlifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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No recent history of asking for reviews

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4.8

All reviews

(235)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FlowX Stairlift

My wife needed a stairlift I found a more than a few on the web I had four quotes and went for Senior Stairlifts. All the three of the people that came where polite friendly we had no pressure form Andrew who gave us the quote nice guy. David came and to take the measurement and many photos friendly chap. Today Jordan came to fit the Thyssen Krupps Flow X it took him about 4 hours to fit and explain everything. He did a fantastic job polite and good worker. My wife is so pleased we now have a stairlift.

22 May 2026
Unprompted review
Senior Stairlifts logo

Reply from Senior Stairlifts

Thank you so much for this lovely review. We are really pleased to hear that Andrew, David, and Jordan all made such a great impression, and that your wife is so happy with her new stairlift. We will make sure they all hear about your kind words. Thank you for choosing Senior Stairlifts.

Rated 5 out of 5 stars

Jordan fitted our new stair lift

Jordan fitted our new stair lift. He was very professional and polite.
Good that he tidied up after the fitting!

Thanks also to Dan who gave us follow up calls. He is on top of anything we needed advice on.

It is good to have a firm which exceeds expectations!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to say that from the start…

I’d like to say that from the start that the Company and the guys who did the survey were absolutely brilliant, we wasn’t able to have a stairlift as the nature of our house didn’t allow it, they tried their best ( no hard sell whatsoever)to accommodate our stairs but not to be, please ring this Company as personally I wasn’t able to use them but you may be able.
Thanks to Joe and a certain Man U fan!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

My mother needed to replace her old…

My mother needed to replace her old stairlift in order to maintain her independence. We had a very prompt reply from the company and measurements were taken shortly afterwards. We had useful information as to how the track would be safer than the old one. The installation of a reconditioned stairlift took place with work done by Dougie. He explained how to use the lift so my mother was very confident she could operate it safely. Prompt service, good advice and safety and reliability are what we wanted. Dan phoned back to check that the stairlift was operating correctly. Very good communication from all staff we spoke to.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Carl Besambeau carried the day.

Carl Besambeau was really helpful in the whole project, starting with a careful photographic survey in close detail, and ending with stepping in for a colleague on sick leave to install the lift, working on a Friday til 7:30, and providing a full explanation of how it all worked. We're very pleased with the result.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The engineer

The engineer, David, was efficient and friendly and the whole measuring up excercise went smoothly.
Both the original surveyor , Andy, and David were excellent.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY ARE SCAMMERS

THIS COMPANY ARE SCAMMERS . THAY SENT SOME ONE OUT TO LOOK AT MY LIFT LAST DECEMBER I WAS TOLD IT WAS THE CIRCUIT BORD WICH WOUD COST ME OVER £600 IM A DISABLED PENSIONER I SEAD NO WAY I COUD NOT AFORD THAT AMOUNT OF MOUNY THAY CHARGED. THAY STILL TOOK £180 IN CALL OUT CHARGE. I GOT MY IN TOUCH WITH MY LOCAL AUTHORITIES . WHO SENT SOME ONE OUT HE SEAD IT WAS THE BATTERY AND CERTAINLY NOT WHAT THAY HAD SEAD .. THAY ARE LIYING SCAMMERS THE MAN THAY SENT OUT ALSO COME IN TO MY BEDROOM UNINVITED DISGUSTING. .DONT USECTHIS HORRIBLE COMPANY THAY WILL SCAM YOU OUT OF UR MOUNY ITS DISGUSTING ROBBING PENSIONERS .THE MAN THAY SENT OUT STUNK HORRABALL AND SHOULD NOT HAVE HAVE COME IN TO MY BEDROOM. PLEASE PLEASE. DONT USE THIS COMPANY .FOR UR OWN SAKE THAY WILL SCAM YOU LIKE THAY TRIED TO ME.!!!!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Dealt with online - sent pictures got a quote and arranged the decommissioning. They arrived promptly, the engineer Carl, did an excellent job and left the place neat and tidy. Would recommend as other companies were just going to charge for removal. Was paid the agreed amount on completion.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Making my life easier

The engineers were friendly,efficient and very tidy.They explained everything to me and Reece and Eilidh,watched me using the lift to make sure I was comfortable with everything.I was very impressed and would have no hesitation in recommending this company.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Revitilize your old stairlift

For anyone with an older stairlift, I can highly recommend Senior Stairlifts. The office staff are friendly and the stairlift engineers competent. I am very satisfied with my reconditioned seat. The stairlift goes better than ever now Thankyou Senior Stairlifts

26 January 2026
Unprompted review
Rated 5 out of 5 stars

We had an outside stairlift fitted for…

We had an outside stairlift fitted for my husband. A huge thanks to Jordon and Jason who worked so hard to make sure everything worked well. Very polite, professional and tidy workers.
Would highly recommend this company.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

5 star

Top class service from the staff ( dale) and a lady i didn't get her name, booking my repair was effortless with Dale who diagnosed the possible problem right away. Was offered next day visit but had to put it back to after.weekend problem diagnosed had a wait of 48 hrs for part( very acceptable as between xmas and new year.repaired by Dan quick and professional. Cannot praise Seniors staff enough. One price plus parts no add ons like a lot of other companies who wouldn't repair as it was not their installation. To all at Senior Stairlifts thank you and a happy fruitful new year

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Prompt, professional, efficient & courteous

Engineer visited 24hrs after Senior Stairlifts was contacted. He phoned to advise of his arrival beforehand, was prompt, courteous and professional yet friendly. Checked the stairlift over, made a few tweaks and gave us some advice. Wouldn’t hesitate to use this company again!

10 December 2025
Unprompted review

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