Send Them Cupcakes Reviews 534

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I placed an order and I was concerned to see some of the reviews so contacted the company to cancel. After speaking to a really helpful lady I decided to go ahead and I am so glad I did. The cakes l... See more

Rated 1 out of 5 stars

I placed an order and my card was charged 3 days prior to delivery date. They apparently only ship in the area on Mon and Fri. Well come Monday there was no delivery, no tracking provided, no communi... See more

Rated 2 out of 5 stars

Ordered vanilla cupcakes to arrive on Tuesday 4th May, they arrived on Saturday 1st of May, apparently due to the bank holiday. Website states that they should be fine for 5 days. We tried them on... See more

Rated 4 out of 5 stars

The recipient was very pleased with the product, saying the cakes were excellently flavoured and a good size. Arrived as requested and good information provided by supplier. However, the top of the cu... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Freshly baked cupcakes sent to any address in the UK . Corporate orders for multiple addresses welcome any size of order from 6 to 10,000 cupcakes.


Contact info

3.1

Average

TrustScore 3 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

2 days late

I found out my sister was to be at work when the delivery was to take place. I went online to change the delivery to her workplace from her home. This was during the time of the intense heatwave in Oxford. I live in the USA. Nowhere did it say that the order would be delayed a day due to the change in address for delivery. The cakes were not delivered the following day either due to some issue with the delivery company and neither were the cakes taken out of the van and stored in a refrigerated place for this time span. They were finally delivered to her workplace 2 days later. A little worse for wear and melted, certainly not looking their best. not sure how this impacted taste. I contacted the vendor about this and was told that the delivery company had some kind of hiccup. Oh well, lets all suffer due to the delivery company's screw up.

28 August 2018
Unprompted review
Rated 5 out of 5 stars

Delicious

Cupcakes arrived very slightly flattened, although I think this is unavoidable and not the end of the world. They did taste wonderful, however, and so I would certainly use the company again.

28 August 2018
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Really good! Very affordable, lots of choice and quick delivery. Would certainly use again.

28 August 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy no fuss ordering,delicious cake and reasonable price. Have already recommended!

24 July 2018
Unprompted review
Rated 5 out of 5 stars

Gluten free cupcakes

These were the gluten free cupcakes sent to my granddaughter on her 16th birthday, she said they were delicious, as did the rest of the family, Would definately send again.

24 July 2018
Unprompted review
Rated 5 out of 5 stars

Great company to do business with

Sent a cupcake selection by post to my granddaughter who had broken her arm. She was absolutely delighted. They arrived very well packaged, looked great & according to my grandchildren were totally yummy! Great company to do business with.

24 July 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, the recipients said they looked super posh and tasted great. Would I use you again ....... I should say so 😁

24 July 2018
Unprompted review
Rated 5 out of 5 stars

I live in NZ and sent some to my…

I live in NZ and sent some to my boyfriend in Cheltenham UK this was the only place I could find with only a days notice. Delivery was awesome got there exact on time and my boyfriend says the cupcakes were lush. I’m grateful, cause I couldn’t be there for his birthday! Thank you

17 July 2018
Unprompted review
Rated 2 out of 5 stars

A disappointment!!

The cakes were delivered a day late which was irritating. The items were then found to be battered as though they had been carried upside down. The weather was very hot so a lot of the cream was stuck to the packaging. The overall appearance bore no resemblance to the pictures on line. I was later told I should have taken photos however it was tò late. Whereas the cakes had been intended for the office, they had been very much enjoyed by children who Didn't Mind them being a mess. This is why I gave 2 stars rather than the minimum score which is all they really deserved. The order was definitely not worth the money but this was largely because of DPD who sent it, upside down, all around the country., and not in a refrigerated van.

17 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent choices and easy to.use The…

Excellent choices and easy to.use The hardest part was choosing which cupcakes I wanted. The cakes were gorgeous. I was advised on the tracking.....even able to put special delivery instructions
I will deffinately use this company again. !!!

17 July 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look