Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have waited 3 weeks for you to ship my package: Z-131632. "Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know... See more
Company replied
Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more
Company replied
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is... See more
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Company details
- Online Marketplace
- Import Export Company
- Online Auction Service
- Shipping and Mailing Service
- Tractor Dealer
- Video Game Store
About Sendico
Written by the company
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Contact info
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4.4
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sendico
Hi There,
Thank you for your feedback, and we’re sorry for the slow response you experienced.
Early February was an exceptionally busy period for us as we were working on opening an auxiliary warehouse to improve our overall operations and processing capacity. During that time, response times were unfortunately longer than usual.
The good news is that everything should now be back to normal, and our support team is responding within standard timeframes again. We truly appreciate your patience while we worked through that transition.
Kind Regards,
Sendico
Great service Perfect 👍🏾
4 February 2026
Reply from Sendico
Hi There,
Thank you so much for your kind words! We’re really happy to hear that everything was perfect and that you had a great experience with us.
Your support means a lot to our team, and we’ll keep working hard to deliver the same level of service every time.
Kind Regards,
Sendico
Tracking system
Tracking system. It's bad, i know that you can't do much about it, but I don't even know where my parcel right now. It was in Japan, dispatched and now - nothing. No updates on it. I don't even have information about approximate time of arrival .
Updating my review after receiving parcel, even tho problem with tracking is frustrating - there's nothing to do about it, so i will rate the parcel itself.
Everything came alright, with sorts of protection i paid for, overall service is great.
22 January 2026
Reply from Sendico
Hi There,
Thank you for your feedback. We completely understand how frustrating it is when tracking updates stop and you’re left without clear information about your parcel’s location or estimated arrival time.
Unfortunately, we don’t have control over the courier’s tracking systems once the parcel has been dispatched from Japan. Updates depend entirely on the postal or courier service handling the shipment in transit and in the destination country.
That said, we understand how stressful the lack of updates can feel... So if you’d like, please contact us with your parcel number and we can check the status from our side to see if there is any additional information available.
Kind Regards,
Sendico
Not for me
TLDR: I think they are okay but personally, one hoop too many to jump through to make an order. It'll probably be good for people who don't know Japanese but if you're more experienced, there are more simpler options.
There were a couple items that I forgot about and order deadline was coming up in 2 days. I usually use a different service that's basically just a PO box. I understand Japanese relatively well so I'd make my own order and send it to them. But I saw some good reviews for Sendico so I thought I'd take the opportunity to try them out.
I ordered my 2 items 2 days before the deadline. I was definitely cutting it close but they responded very quickly the next day to confirm my order. The issue was though, the order only had one of my items and they told me the other one was "sold out". It was odd because both items were part of the same set so they had the same deadline and they were made to order so it shouldn't have been. I checked the store on my end (a day before deadline) and it was still available. I sent a support ticket asking them to look into it in which they responded back 2 days later (a day after the order deadline) saying the item was sold out.
I'm sad I didn't get my order but honestly it was a fault on both ends so no harm no foul. What I learned though, was that if you have a good understanding of Japanese, you may be better off using a PO box equivalent instead of using a proxy service like this. I can't take back the credits I put in, so I'll eventually make another order and with ample amount of time lol
21 January 2026
Reply from Sendico
Hi There,
Thank you for sharing such a detailed and balanced review. We genuinely appreciate you taking the time to explain your experience.
We’re sorry to hear that you missed out on one of the made-to-order items. Even with tight deadlines, we understand how disappointing that must have been, especially when it appeared to still be available on your end. In some cases, availability can change quickly or differ depending on how the shop processes proxy purchases, but we completely understand why the situation felt confusing and frustrating.
You’re absolutely right that different services suit different types of buyers. For customers who are comfortable ordering directly in Japanese, a forwarding or PO box–style service can sometimes feel more straightforward. On the other hand, our proxy system is designed to handle communication, payments, and domestic coordination on behalf of customers, which can add an extra step but also provides support where needed.
We appreciate your understanding that the timing played a role here, and we’re glad to hear the rest of the process felt smooth overall. When you’re ready to place your next order, we’d be more than happy to assist, especially if you’re working with a deadline again.
Thank you again for giving Sendico a try.
Kind Regards,
Sendico
Wonderful
Wonderful, first time Sendico user, I was not disappointed, clear process of what to do and loved that the item was fully checked at the facility before sending onwards. Quick delivery to New Zealand, very happy, would definitely use your service again, thank you, Rich
20 January 2026
Reply from Sendico
Hi There,
Thank you so much for your wonderful review, Rich! We’re thrilled to hear that your first experience with Sendico was a positive one.
It’s great to know that you found the process clear and appreciated the full item check at our facility before shipment. We’re also happy your parcel reached New Zealand quickly and safely.
We truly appreciate your trust in us for your first order, and we’d be delighted to assist you again anytime.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you so much for the 5 stars and the kind words. We’re really glad you had a great experience with us.
Your support means a lot to the whole team, and we’ll keep working hard to make sure it stays that way.
Kind Regards,
Sendico
Almost 5 stars
I have used sendico many times over the past few years. Products always delivered to Australia within 4 weeks. My most recent parcel is taking a bit of time, but I have faith based on history.
25 December 2025
Reply from Sendico
Hi There,
Thank you for your continued support over the past few years. We truly appreciate your trust in Sendico.
We’re glad to hear that your parcels have consistently reached Australia within around four weeks, and we really value the confidence you’ve shown in us with your current shipment.
If your most recent parcel continues to take longer than expected, please don’t hesitate to reach out with the tracking number and we’ll be happy to check on it from our side.
Kind Regards,
Sendico
Always a pleasure dealing with Sendico
Always a pleasure dealing with Sendico, they make the whole process easy and they go out their way to help and inform me with anything needed. Cannot thank you enough Sendico ! Arigatou for everything, LOVE, Marie.
21 January 2026
Reply from Sendico
Hi There,
Thank you so much for your heartfelt message, Marie. It truly means a lot to us.
We’re so happy to hear that the process feels easy for you and that our team has been able to support and inform you whenever needed. That’s exactly the experience we aim to provide.
Arigatou gozaimasu for your continued trust and kindness. We cannot thank you enough for your support and love right back at you.
Kind Regards,
Sendico
Shipping was faster than expected
Shipping was faster than expected. Item was packaged very well. Price was very fair compared to alternatives, such as ordering from eBay shipped from Japan.
14 January 2026
Reply from Sendico
Hi There,
Thank you so much for your kind review. We’re really glad to hear that your shipping was faster than expected and that your item arrived safely with careful packaging.
It’s also great to know you found our pricing fair compared to alternatives. We always aim to provide a cost-effective and reliable way to shop from Japan.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Ive lost some important auctions…
Ive lost some important auctions because I trusted in Sendico and the page doesnt work. Considering to use another proxy service in the future
23 January 2026
Unprompted review
Reply from Sendico
Hi There,
We’re really sorry to hear that you lost important auctions due to issues with the site. We completely understand how frustrating that must feel, especially when you’re relying on us during time-sensitive bids.
There are rare occasions where high traffic, marketplace-side delays, or technical issues can affect bidding performance, but we know that doesn’t make the outcome any less disappointing.
If you’re open to it, we would really appreciate it if you could contact us at mail@sendico.com
with the auction IDs and the time this occurred. That will allow us to properly investigate what happened and see if there was a technical issue involved.
We truly value your trust, and we’re sorry this experience has made you reconsider. We’d very much like the opportunity to look into this and improve.
Kind Regards,
Sendico
STAX UA-70 templates
item in very good condition, shipped fairly promptly and arrived in short order. Excellent experience overall.
12 January 2026
Reply from Sendico
Hi There,
Thank you so much for your great review. We’re really happy to hear that your STAX UA-70 templates arrived in very good condition and that shipping was prompt.
It’s wonderful to know the whole experience felt smooth and excellent overall. That’s exactly what we aim for with every order.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Reply from Sendico
Hi Bortolo,
We're happy to hear you had a good experience with us, and look forward to seeing you again in future!
Kind Regards,
Sendico
I really really like 👍 (10000% not a…
I really really like 👍 (10000% not a paid review)
5 January 2026
Reply from Sendico
Hi There,
We're really happy to hear that you really like our service! (Just an FYI for future, saying something isn't a paid review does make it sound a little suspicious 🤣)
Hope to see you again soon in future!
Kind Regards,
Sendico
Reply from Sendico
Hi Rob,
Happy to hear that you always have a great experience with us!
Look forward to seeing you again soon!
Kind Regards,
Sendico
Very long wait time. But got what I wanted eventually.
My Parcel Z-140756, was unable to be shipped because it "exceeded dimensions." This has suspend the transaction until it can be resolved through dialogue. The problem is that they have automated their responses and have since ignored all messages on my part to resolve the issue.
I'm afraid I have potentially been scammed.
Update: After approximately 1 month after writing this review, I finally received my package. Due to it being a poster, it needed to be shipped through DHL which cost much more. The main issue was that it took so much to communicate between myself and customer support.
My thanks to Naoki for helping me to resolve this issue and receive my item.
15 January 2026
Unprompted review
Reply from Sendico
Hi Joshua,
We’re sorry for the worry this situation has caused. Please rest assured that we are a legitimate service.
Our support team is available Monday to Friday, 9:00–17:00 (Japan time). Messages sent outside of these hours, or during busy periods, can take more than 24 hours to receive a reply. This can understandably feel stressful when you’re waiting on an important update, but it does not mean you are being ignored.
In cases like yours, where a parcel exceeds size limits, the process is paused so our team can review the best solution (such as repacking, splitting the parcel, or changing couriers). This requires manual handling, which is why it cannot be resolved instantly by automated messages alone.
Please give our team a little more time to get back to you. They will review Parcel Z-140756 and contact you with the available options as soon as possible.
Kind Regards,
Sendico
They are very disorganised
They are very disorganised, their customer support is extremely slow at answering and never gives back full answers.
Also the packing needs improvement big time, I have received a lot of items damaged.
Edit: Giving one star instead of two
Just received another parcel today with 18 consoles in it amongst other things.
All consoles came with broken plastics,I know it happened during shipping because all the small pieces were in the box.There was no bubble wrap in between the consoles or on the one side of the box.
Even though I pay for all the extras(insurance, extra good packing and stretch film) they still dont do it properly.
There are other proxy services out there.
5 January 2026
Reply from Sendico
Hi There,
We’re really sorry to hear about your experience, especially regarding damaged items. Packaging issues are not something we take lightly, and we would very much like to look into what happened in your case.
Please reach out to our team with more details about the damaged items, including your parcel number(s), so we can investigate properly. You can contact us directly via mail@sendico.com or through our on-site support. If the damage was the result of our team’s negligence, we will absolutely take responsibility and work with you toward a fair solution.
We also understand your frustration about response times. Our support team works Monday to Friday, 9:00–17:00 (Japan time), and during busy periods replies can take longer than usual, but we are always working through messages as quickly as we can.
We really appreciate you bringing this to our attention and hope you’ll give us the chance to make this right.
Kind Regards,
Sendico
Sendico Is Extorting Their Customers
Sendico is extorting their customers and will not respond to inquiries.
Until and unless Sendico can prove otherwise, my statement stands. Since Sendico isn't responding, it's a clear indicator they do not care.
With the amount of fees you will end up paying to Sendico for low weight, low value, small/regular size packages, it will cost you HUNDREDS OF U.S. DOLLARS and you are better off using that to purchase a plane ticket to Japan. It's been 8 weeks with no answers. You will never receive a tariffs invoice from Sendico either so you pay blindly.
1. Sendico charged my credit card almost 11,000 JPY for a charge that was supposed to be 10,500 JPY. Sendico has refused to provide an explanation nor have they corrected this. Sendico has not corrected the charge, nor have they credited my account accordingly with the extra money they charged to my credit card. This is theft. UPDATE: Whatever response they're giving me now is a lie. They are literally extorting customers and making things up as they go. They are now telling me that to use a credit card it costs hundreds of extra in Japanese yen when this is not at all shown as what the credit card fee is when Adding Funds to Wallet. It clearly shows it's only 16 JPY, not hundreds more. Basically, what they're saying is to make a purchase, it's not only the additional 500 JPY (Sendico Commission) that you add to the wallet for purchase price of the item, you will also pay an additional ~ 500 JPY to pay via credit. No where is this indicated when Adding Funds to Wallet that it's hundreds more to use a credit card.
2. Sendico put my account into a negative balance of more than -10,500 JPY the same day they charged my credit card almost 11,000 JPY. My Sendico account wallet was topped up to cover all my purchases and there is no additional inland shipping fees for those items. Sendico has refused to provide an explanation nor have they corrected this. UPDATE: I see now Sendico has moved the negative balance which they later claimed are Tariffs (again, ZERO documentation or written notice of this) of -10,543 JPY into Pending Funds, and the 10,500 JPY from my Pending Funds that was to cover my 10,500 purchase to a negative balance in "Available Funds."
3. Based on my purchase history, I would not have anticipated shipping to exceed more than $100-$120 ($150 MAX to be generous and accommodate for tariffs and inflation) for all three low weight and low value parcels. Customers are now trapped paying hundreds of dollars in shipping fees for otherwise low value, low weight packages and Sendico will not provide any explanation. It is not the tariffs. The Tariffs show to be ~ $20 or less when requesting a parcel. Sendico will not send you any documentation showing what the actual tariffs are nor any cost break down. Sendico will not provide a cost breakdown for the shipping to explain why the shipping charges have more than doubled. Sendico does not allow you to select "Prefer Cheaper Shipping" (it is automatically X out). In the Parcel Request comments, I have repeatedly asked for cheaper shipping option. I have also asked for cheaper shipping options in the Sendico Support with no response. You will not see ANY PRICING for what your shipping options are when the parcel is made. Sendico is now expecting customers will blindly pay.
Current Parcel 1: The contents do not weigh more than 7-8lbs total. Each item in this box is lightweight hallow plastic and a few small toys weighing 1 ounce (no more than 2 ounces if being generous). The longest side is 21", smaller than any regular delivery box. It is nothing abnormally large, or even that big of a box. Sendico Charged Weight 11.90lbs charging 16,184 JPY with no explanation. This is over $100 USD. Sendico is now telling me that my negative balance of over 10,500 JPY is for Tariffs. Again, Sendico has provided me ZERO documentation to prove this. So that makes this one small parcel about $150 USD or more to ship. Meanwhile, others have shared in their previous purchases that they've bought MULTIPLE FULL SIZE GAME CONSOLES and have only paid $40-$50 USD to ship the entire box. But my small, light weight plastic toys, low value parcel using "economy shipping" will cost over $150 USD?
Current Parcel 2: Package Weight is less than 6lbs. Sendico shipping charge 9,856 JPY with no explanation.
Current Parcel 3: Items weigh less than 5 lbs. Sendico charged for 4kg. Shipping Cost $123 USD.
Here is data showing what Sendico used to charge:
* 2.2 lbs Parcel: 3,630 JPY (~ $22 USD)
* 2.4 lbs Parcel: 3,441 JPY
* 11 lbs Parcel: 6,744 JPY ( ~ $ 42 USD. I am now being charged over $100 USD for a similar parcel).
* 8 lbs Parcel: 6,537 JPY ( ~ 41 USD. I am now being charged 9,856 JPY for a package that is less than 6 lbs).
* Another 11 lbs (5.10kg) Parcel. This one has a shipping fee increase: 8,545 JPY ( ~ $54 USD)
6 January 2026
Unprompted review
Reply from Sendico
Hi There,
We’re really sorry to hear how frustrated you are, and we do want to take this seriously and look into the details of your case properly.
First, regarding the charge of almost 11,000 JPY when you were expecting around 10,500 JPY: we’re more than happy to investigate this. Please contact us at mail@sendico.com with your Sendico account email or username, and any relevant transaction references, and we will look into exactly what happened and give you a clear explanation. If there was an error, we will of course correct it.
The same applies to the negative balance you mentioned. Once we have your account details, we can review the full transaction history and explain why that balance occurred, or fix it if something went wrong.
About shipping costs: most international couriers calculate shipping using something called “dimensional weight,” not just actual weight. This is calculated by multiplying length × width × height (in inches), then dividing by 139. If the dimensional weight is higher than the real weight, the courier charges based on the higher number.
This means that even light items can be expensive to ship if the box is large. We understand this feels unfair, but this is a rule set by the courier companies, not by us. It’s why a lighter parcel can sometimes cost more than a heavier but more compact one.
Sendico does not make any profit from shipping fees or taxes. We use discounted business rates with major couriers, and we pass those rates directly to customers. We don’t add markups on top. If you’d like to double-check, we recommend taking the same parcel dimensions and asking the courier directly for a quote so you can compare.
We are absolutely willing to review your specific parcels, weights, dimensions, and charges in detail. Please email mail@sendico.com
with your account information and the parcel numbers, and we will go through each point with you clearly and transparently.
We really do want to resolve this with you.
Kind Regards,
Sendico
UPDATE: We still have not heard from you at mail@sendico.com, but still would like to resolve this. So please reach out ASAP.
sendico always excellent
26 December 2025
Reply from Sendico
Hi There,
We're proud to hear that you always find our service excellent and look forward to serving you again in future!
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you for your review! We're glad to hear that you were satisfied with our delivery speeds, and that everything made it to you safe and as described.
Kind Regards,
Sendico
No fuss or problems
23 December 2025
Reply from Sendico
Hi There,
We're glad to hear that you find our service stress free and without issues.
Thank you for using us, and we hope to see you again soon!
Kind Regards,
Sendico
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