Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have waited 3 weeks for you to ship my package: Z-131632. "Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know... See more
Company replied
Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more
Company replied
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is... See more
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Company details
- Online Marketplace
- Import Export Company
- Online Auction Service
- Shipping and Mailing Service
- Tractor Dealer
- Video Game Store
About Sendico
Written by the company
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Contact info
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4.4
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the entire experience is hassle free
the entire experience is hassle free. will recommend
10 March 2026
Reply from Sendico
Hi There,
Thank you so much for your kind words! We’re really happy to hear the entire experience felt hassle-free for you.
We truly appreciate your recommendation and look forward to helping you again soon.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you for the great feedback! We’re really glad to hear the experience felt effortless for you. That’s exactly what we aim for.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Transparent process
The whole process from bidding to receiving my parcel was very smooth. I was informed at all times about the situation with my order, and once the item arrived to the warehouse I could easily create a parcel with as many upgrades as I wanted.
I chose the cheapest mailing service with no extras and the package arrived quickly and in great condition, exactly as described in the listing.
23 February 2026
Reply from Sendico
Hi There,
Thank you so much for your detailed and thoughtful review! We’re really glad to hear that the entire process, from bidding to delivery, felt smooth and transparent for you.
We truly appreciate your support and look forward to helping you with your next purchase from Japan.
Kind Regards,
Sendico
all great!!
1 March 2026
Unprompted review
Reply from Sendico
Hi There,
Thank you for the great review! We’re really glad to hear everything went well.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Excellent service.
20 February 2026
Reply from Sendico
Hi There,
Thank you for your kind words. We’re really glad to hear you had an excellent experience with our service.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Absolute Gem in today's world of sloppy services
the prompt communication and transparency and honesty at every step of the service is something companies like Amazon should learn. I will always order from Sendico from now on for ALL my Japanese items!
5 March 2026
Unprompted review
Reply from Sendico
Hi There,
Thank you so much for your incredibly kind words. It truly means a lot to our team to hear that you value the communication, transparency, and honesty we try to provide at every step.
Your comparison and support are deeply appreciated, and we’re honored to be your choice for sourcing items from Japan. We’ll do our very best to keep delivering the level of service you experienced.
Thank you again for your trust in Sendico.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you for your kind review. We’re really glad to hear that your order arrived in a timely manner and that you were happy with the quality of the packaging.
It’s also great to know the items arrived exactly as described. That’s always our goal.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you so much for your kind words! We’re really happy to hear that everything was perfect and that you were satisfied with your purchases.
It’s always our pleasure to help you secure the items you’re after and make sure they arrive safely. We truly appreciate your support.
Kind Regards,
Sendico
Sendico, a great place to be
Great communication, reasonably quick reply’s to any questions . Great site once you understand it
13 February 2026
Reply from Sendico
Hi There,
Thank you so much for your kind review! We’re really glad to hear you’ve had a positive experience with our communication and response times.
We know there can be a small learning curve at first, so it’s great to hear that once you got familiar with the site, it worked well for you. That’s exactly what we aim for.
We truly appreciate your support and hope to continue providing a great place for you to shop from Japan.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you very much for your kind review! We’re glad to hear you found the experience fast and transparent, that’s exactly what we aim to provide.
We truly appreciate your support and hope to see you again soon for another great shopping experience.
Kind Regards,
Sendico
Great quality service.
My experience with Sendico was always good, the communication is also great and everyone is polite with me when I need some help. I'm a customer for just a few years, I recommend Sendico. Thank you.
12 February 2026
Reply from Sendico
Hi There,
Thank you so much for being with us for the past few years. Your continued support truly means a lot to us.
We’re really happy to hear that your experience has consistently been positive and that our communication and support have met your expectations. Our team always aims to be helpful and polite, so your words are greatly appreciated.
Thank you as well for recommending Sendico. We look forward to supporting you with many more purchases in the future.
Kind Regards,
Sendico
Everything is at a high level as…
Everything is at a high level as always, THANK YOU.
19 February 2026
Reply from Sendico
Hi There,
Thank you so much for your continued support and kind words! We’re really happy to hear that everything is at a high level as always.
We truly appreciate you taking the time to share your experience, and we’ll keep doing our best every time.
Kind Regards,
Sendico
Very Happy with Sendico & very angry on transport service
The system of buying and selecting on the website was good. I liked & loved the options I have on Sendico website.
I wanted to buy NieR Automata merchs which are only available in Japan cause they are never available in my country India. Thanks to Sendico, I was able to get my hands on NieR games series 15th anniversary 2B 9S A2 character keychains which are so rare. I am fully happy.
But I have a big complain to the transport service. I selected E-packet international courier service for my shipping. When the parcel came in my local area. The local delivery service people lost my parcel. Thankfully, a kind man found it on the road and called me by the number & detail from the info inside the box.
The shipping was good & nothing was broken. I think it's just my local delivery service which did this mistake. at least I got my parcel.
5 February 2026
Reply from Sendico
Hi There,
Thank you so much for sharing your detailed experience with us. We’re really happy to hear that you were able to get your hands on the NieR: Automata 15th anniversary 2B, 9S, and A2 keychains. We know how rare Japan-only merchandise can be, especially when it’s not available in your country, so it’s great to hear that you’re fully happy with your purchase.
At the same time, we’re very sorry to hear about what happened with your local delivery service. That must have been extremely stressful. We’re relieved that a kind person found your parcel and contacted you, and that everything arrived safely in the end.
As you mentioned, once the parcel leaves Japan, the final delivery is handled by the local postal service in the destination country. Unfortunately, we don’t have control over how parcels are managed at that stage. Still, we understand how upsetting that experience must have been, and we truly appreciate your balanced and fair feedback.
Thank you again for trusting Sendico to help you secure such special items. We hope your next delivery is smooth from start to finish.
Kind Regards,
Sendico
Parcels take a long time to be…
Parcels take a long time to be packaged. Poor feedback. They don't respond to messages.
17 February 2026
Reply from Sendico
Hi There,
Thank you for sharing your experience. We’re sorry to hear that you felt the packaging time was long and that our responses were lacking...
During busy periods, packing and message replies can take longer than usual, as we process parcels in the order they are requested. Our support team operates Monday to Friday, 9:00–17:00 (Japan time), and we always work through messages as quickly as possible, though responses can sometimes take more than 24 hours.
We understand how frustrating delays can be, and we truly appreciate your patience.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you so much for the amazing energy in your review! 5 stars all day, every day truly makes our team smile.
We really appreciate your support and will keep doing our best to live up to that standard every single time.
Kind Regards,
Sendico
Always a good experience
Bought many things, always turn up quickly and in proper shape
13 February 2026
Reply from Sendico
Hi There,
Thank you for your continued trust in Sendico. It’s great to hear that your orders consistently arrive quickly and in proper shape.
We work hard to make sure every parcel is packed carefully and dispatched as smoothly as possible, so your feedback really means a lot to us.
We look forward to supporting your next purchases as well.
Kind Regards,
Sendico
There where a lot of hidden fees like…
There where a lot of hidden fees like import costs and shipping costs. This should be more clear.
10 February 2026
Reply from Sendico
Hi There,
Thank you for your feedback. We’re sorry to hear that some of the costs felt unclear.
Import duties and local taxes are determined by your country’s customs authorities and are unfortunately outside of our control, and international shipping costs vary depending on parcel size, weight, and the carrier selected. That said, we understand how important transparency is when it comes to fees.
We would really appreciate it if you could share more about which parts of the process felt unclear to you. Your suggestions could help us improve the way we present this information. Please feel free to contact us directly at mail@sendico.com
with more details.
Kind Regards,
Sendico
Extremely Satisfied
Between postal strikes and tariffs, 2025 was a year of near disaster for me, but Sendico was the silver lining and set an example for customer service that I would love to see in my country.
Prompt responses to questions, reasonable fees, a great selection of shipping options, a more than generous item storage policy and excellent care in the packing of my items, I can highly recommend this company.
I honestly can't remember another company that I was so happy to deal with.
Thank you!
14 January 2026
Reply from Sendico
Hi There,
Wow, thank you so much for this incredible review. It truly means a lot to us.
We know how stressful things like postal strikes and tariffs can be, especially when you’re waiting on important purchases, so hearing that Sendico was a silver lining for you in 2025 is something we genuinely appreciate.
Your kind words about our response times, fees, shipping options, storage policy, and packing care are exactly what our team works hard to maintain every day. Knowing that you felt well supported throughout everything makes all that effort worthwhile.
It’s especially touching to hear that we’re one of the best companies you’ve dealt with. That’s a huge compliment, and we don’t take it lightly.
Thank you again for your trust and recommendation. We look forward to continuing to support you for many years to come.
Kind Regards,
Sendico
Well packaged, lovely gift provided
They packaged up my items well, and gave me an additional gift! How sweet, thank you!
26 January 2026
Reply from Sendico
Hi There,
Thank you so much for your lovely review! We’re really happy to hear that your items were well packaged and that you enjoyed the little extra gift.
It’s small touches like that which we hope make the experience even more special. We truly appreciate your support and hope to help you again soon.
Kind Regards,
Sendico
12+ days without a word from support
12+ days without a word from support.
It’s the second week of February, and all of my orders have been stuck in the Sendico warehouse somewhere since sometime toward the end of January due to a website bug. I cannot seem to get in touch with anybody to solve the problem. My many messages to support fall on deaf ears, and I haven’t managed to get any help in their official Discord server, either.
I understand mistakes happen, but total radio silence for weeks is a completely unacceptable customer experience.
The rest of the experience has been smooth, but that hardly matters when my purchases aren’t getting shipped to me.
27 January 2026
Reply from Sendico
Hi There,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this caused.
Early February was an exceptionally busy period for us as we were in the process of opening an auxiliary warehouse to improve our overall storage and shipping capacity. This unfortunately created delays and increased support volume, leading to response times that were longer than our normal standards. We completely understand however that 12+ days without a reply regardless of the situation is unacceptable, and we apologize for this.
Please know that this was not intentional radio silence, and certainly not us ignoring you. It was a temporary backlog during a major operational transition. The good news is that everything should now be back to normal, and both warehouse processing and support responses are operating within standard timeframes again.
Kind Regards,
Sendico
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