It was really easy to scan the books and activate a locker collection. It was so simple and straightforward and I was kept updated by emails throughout the entire process. Payment was also really quic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Scanning and packing books was easy, as was the home collection. However during the checking process 2 books were missed and I was informed they hadn’t been received, which was untrue. Problem was rec... See more
All scanned items were paid for - just a pity that your May 15% extra Code could not be applied before the deadline... Otherwise - as usual, quick & easy transaction!
Easy process of scanning your books, packing them up and a collection being arranged. I found there was a number that they wouldn't accept but otherwise the process was easy. There seemed to be a sl... See more
4.3
Excellent
96K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If it was possible to send no stars I…
If it was possible to send no stars I would. At first it starts off okay then it all changes. DPD are too lazy to pick up your packages to take to world of books and then after a month of complaining you're still waiting for your items to be processed if DPD are capable of picking up the package. They are an absolute joke of a company that I personally will never choose again
26 June 2026
DPD FAILED TO COLLECT SAYING THEY WERE…
DPD FAILED TO COLLECT SAYING THEY WERE TOLD "NOTHING TO COLLECT"(UNTRUE) . IMPOSSIBLE TO CONTACT DPD TO RECTIFY, IMPOSSIBLE TO CONTACT WORLD OF BOOKS TO RECTIFY. WHAT A WASTE OF TIME.
10 July 2026
Unprompted review
Simple to use and good prices for the…
Simple to use and good prices for the books
10 July 2026
Unprompted review
Easy process and money into account in…
Easy process and money into account in efficient timing
3 July 2026
The app is super easy
The app is super easy. The process of listing items and then simply printing shipping label makes it all fun
3 July 2026
DPD collection was convenient as I did…
DPD collection was convenient as I did not have to lug around heavy books.
26 June 2026
Easy to use and prompt settlement
1 July 2026
Claimed not all books recieved
I sent in 16 books. All in the same box. They claimed to have only recieved 12 books, suspiciously the most expensive book wasn't recieved. No contact details apart from live chat. Wouldn't use them again.
10 July 2026
Unprompted review
I had a query
I had a query, and your team responded quickly and professionally and kindly. They resolved my query to my satisfaction. I liked that.
26 June 2026
Very quick and responsive great service
26 June 2026
Does what it says on the tin
Does what it says on the tin. Although the tin does not tell you that DPD accept up to three boxes per order.
26 June 2026
Please DO NOT USE
Please DO NOT USE - we sent two books of books (receipt confirmed by courier) - they claimed only one had been received, and only paid us half the funds. They refused to answer any emails, chat bot messages etc. We registered a complaint and they just deleted our account. Please do not use.
18 June 2026
Unprompted review
Quick service really nice
3 July 2026
Everything happened the way you said it would - it all worked smoothly.
Clear. Swift, Efficient. Excellent administration.
Good on sustainability.
Good communication.
3 July 2026
Poor prices paid
Poor prices paid. Said books not received even though rest of consignment in sent same box were received. Had to complain to get the money for them. Not worth the effort. Everything now going direct to charity shop.
3 July 2026
Easy selling. Do It!
Easy to list & sell. Convenient payment. Free shipping!
9 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.