Took just over a month from order date (1 Dec 25) to receive 1 T-shirt ( 9 Jan 26) inquiry emails very poor. I live in Melbourne, business is supposed to be in Brisbane?? Saw same product adverti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered in December and honestly got pretty stressed reading the reviews while I was waiting. communication was slow and that part wasn’t great. but my order did arrive and the quality is actuall... See more
The first T-shirt I bought was great. The second T-shirt I bought several months later was 5cm longer than the first and was a completely different fit even though it was the same size. When I compl... See more
Company replied
AVOID! Like many others, I placed my order weeks ago (21st November) and I'm still waiting for my shirts to arrive. It was an Xmas themed t-shirt for my wife and it took several emails... See more
Company replied
Company details
Written by the company
At Selfawear, we believe in living with intention. Our mission is to create inspiring apparel and merchandise that spark acts of kindness, positivity, and self-reflection, igniting an optimistic mindset in our community to leave a lasting impact on the world. Unlike traditional clothing, Selfawear serves a deeper purpose. We understand that the way we think shapes our world around us, and we know you do too. That’s why we’ve consciously created products that you will not only love to wear but that also resonate with your true core. By wearing Selfawear, you're not just choosing a piece of clothing; you're joining a movement of kindness and positive transformation. Our community of changemakers uplifts others and encourages acts of kindness, transforming your outfit of the day into a statement of self-expression. Whatever and wherever the day brings you, you are wearing your true self, making space for heartfelt conversations and connections.
Contact info
2.7
Poor
170 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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Disappointed
I ordered two tshirts for Christmas three weeks ago - and have received no reply to emails, and messsenger requesting an update. Hopefully I’ll have them for Christmas next year! I definitely won’t be ordering from this company again.
5 December 2025
Unprompted review
Reply from Selfawear
Hi Kate
We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.
We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.
The Selfawear Team
Classic tee that fits true
Was nervous about sizing but the classic tee was spot on. It didn't shrink in the wash either. Thinking about trying the V-neck style too.
25 November 2025
Unprompted review
Reply from Selfawear
Hi Margaret,
Thanks so much for your feedback! We’re really glad to hear the classic tee fit spot on and held up well after washing, that’s exactly what we aim for. If you do try the V-neck, we’d love to hear what you think too 😊
— The Selfawear Team
Waiting on a Christmas t shirt
Waiting on a Christmas t shirt, will be Easter by the time if/when it arrives. No response to my emails. They are still heavily advertising yet can’t meet their order demands. Do not recommend ordering from them.
Update: I have now received a refund that I requested through PayPal. Only order if not in a hurry to receive your item.
4 December 2025
Unprompted review
Reply from Selfawear
Hi Jackie,
Thank you for taking the time to update your review.
We’re genuinely sorry for the delay and the lack of communication you experienced, especially around a Christmas order. That frustration is completely understandable, and we acknowledge that during this period our response times and fulfilment fell short of expectations.
We’re glad the refund has now been processed, and we appreciate you sharing your honest feedback. We’re actively making changes to improve communication, capacity, and clarity around delivery expectations so this situation doesn’t repeat.
Thank you again for your patience and for raising your concerns.
— The Selfawear Team
Terrible service
Like many others who have posted here, I too have been disappointed at the lack of customer service. I ordered a Christmas t shirt in November 15th. After many emails, only some of which I received a generic reply, I was finally told to expect my order dispatched “around mid December”. Goodness knows when it will arrive. Also I paid full price for what is now a heavily discounted item.
Update: I received my Ibis t shirt yesterday 17/12/25, ordered 15/11/25. Nice fabric, nice design. Measurements off: it’s much bigger than I thought it should be. Won’t be using selfawear again due to the extensive wait time and poor customer communication.
4 December 2025
Unprompted review
Reply from Selfawear
Hi Eileen,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry for the long wait and the lack of clear communication you experienced.
You’re absolutely right to expect better updates and more accurate timeframes, and we acknowledge that during this period our communication fell short of what it should have been. We also understand how frustrating it is to purchase an item at full price and later see it discounted while still waiting for delivery.
We’re glad to hear the fabric and design met expectations, but we’re sorry that the sizing wasn’t right for you. Feedback like this is important to us and is being shared internally as we work to improve both our sizing consistency and customer experience.
We appreciate you choosing to support an Australian business and regret that this experience didn’t reflect the standards we aim to uphold.
Thank you again for your honesty.
— The Selfawear Team
Still waiting on an order
Ordered almost 3 weeks ago and have had no updates - looking at the reviews this seems to be the standard!
It's far exceeded the "peak processing times" and I've had no response to my queries to date.
So disappointed after choosing this company to support Australian.
Oh look - a day after leaving a review I've suddenly received some shipping information!
16 November 2025
Unprompted review
Reply from Selfawear
Hi Kate,
Thank you for sharing your experience. We understand why this has felt frustrating, especially after waiting so long without updates.
We want to clarify that orders are being processed and dispatched in the order they were received, and shipping notifications are generated automatically once an order leaves our facility. The timing of your dispatch following your review is coincidental, but we acknowledge that the lack of communication beforehand understandably made it feel otherwise.
We fully accept that our response times during this period have not met expectations, and we’re sorry for the frustration this caused, particularly for customers who chose to support an Australian business.
We’ve shared a transparent update on our website outlining the current delays, response times, and next steps, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for your patience, and we hope your order arrives safely.
— The Selfawear Team
SCAM
Unfortunately, I am in the same position as many others who have ordered from “Selfaware”. I ordered 2 tops & I am still waiting for delivery. Every time I email them, I get no response. It’s been nearly 4 weeks. Might as well kiss my money goodbye. I am so disappointed.
3 December 2025
Unprompted review
Reply from Selfawear
Hi Tanya,
Every Selfawear tee is printed here in Australia once the order comes through. We do this so we only make what people genuinely want, which reduces waste and keeps our quality consistent. During the November rush, printing and dispatch times stretched out longer than they should have, and that meant some customers waited longer for updates too.
Your order is not forgotten. If you share your order number with us, we’ll check exactly where it is in the process and keep supporting you by email so you feel informed from here.
We appreciate the people who choose our brand, and we’re committed to making sure your experience reflects the care and kindness behind what we do.
Thank you for being a valued part of the Selfawear Community.
Non delivery & non responsive
I ordered 3 weeks ago & apart from more ads have had no replies to my emails asking for an update. Would not recommend this company 😡
7 November 2025
Unprompted review
Reply from Selfawear
Hi Kim,
You deserve clear information and genuine care from us. Our shirts are printed here in Australia once they are ordered, and the recent rush slowed both production and our inbox more than expected. We have been increasing support hours and checking delayed orders individually to make sure every customer is looked after properly.
I have checked your order and can confirm it has now been delivered. If you need anything at all, we will continue to support you via email and make sure you feel fully taken care of.
Thank you for being a valued part of the Selfawear Community.
Finally arrived 12/12/25
I ordered on 13th November 2025 I have sent many emails with No Response. I am now aware other people have had the same experience. I am still waiting for my 3 Tshirts. I constantly get their marketing emails but so far no reply.
I did get a reply at last. I think it was a further week and at last got my TShirts which I love.
1 December 2025
Unprompted review
Reply from Selfawear
Hi Jacqui,
We never want any customer left feeling unheard. We print every T shirt to order here in Australia and November brought a surge that extended production times. This does not change the fact that you deserve clear communication, and we are strengthening our systems so customers receive timely updates.
I have checked your parcel and it is scheduled to be delivered between the 10th and the 11th of December. We will continue to support you via email and make sure you are fully taken care of.
Thank you for being a valued part of the Selfawear Community.
Failure to deliver
I can't comment on the quality of the product as my order hasn't been filled. I have emailed them and received general responses but this doesn't seem to make any difference - the product still isn't sent. I did check the reviews before ordering and no-one mentioned this but now there are a lot of reviews saying their order hasn't been filled so this may be a new thing. They will have to fix it though if they want people to order from them.
14 November 2025
Unprompted review
Reply from Selfawear
Hi Elaine,
Our pieces are created on demand here in Australia, and the recent volume of orders has slowed production more than we anticipated. We have been working closely to clear outstanding orders and strengthen our communication so customers feel more supported throughout the process.
I have checked your order and can confirm it has been delivered today. If you need anything further, our team will continue to assist you via email and make sure you feel fully taken care of.
Thank you for being a valued part of the Selfawear Community.
This is my 2nd post about this company…
This is my 2nd post about this company who claim to Australian and above board. Received from Google the other day that someone had tried to authorise a device from the country this clothing actually comes from….thieving it sounds like as well. Block your accounts from overseas rorters is my suggestion.
28 November 2025
Unprompted review
Reply from Selfawear
Hi Miriam,
We’re sorry that this situation has caused concern, and we understand why delays and lack of communication can understandably lead to mistrust.
We want to clarify a few important points clearly and calmly. Selfawear is an Australian-owned business. Orders are placed through our Australian website and processed through secure, industry-standard payment platforms. At no point do we access or store customer banking or Google account credentials.
Notifications from Google about overseas login attempts are unrelated to placing an order with us and typically occur due to separate account security issues, not from retailers accessing customer data.
That said, we fully acknowledge that our communication delays during this period have not met expectations, and we take responsibility for that. We’ve shared a transparent update on our website explaining the delays, current response times, and what customers can expect moving forward:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Every order will be fulfilled or refunded, and every customer enquiry will be responded to as we work through the backlog.
We appreciate you sharing your concerns and are genuinely sorry for the stress this experience has caused.
- The Selfawear Team
This company are a scam I think.
This company are a scam I think.
Certainly don’t get back to you when you send multiple emails.
They tout friendly and look after the environment etc.. but seems it’s all talk.
No response to emails but plenty of emails either bargains.
I ordered a tshirt as a gift November 16dint have any reponse or confirmation until over a week after.
That said they were bust and orders are printed as they come in and it can take time ( yeah right)
So then I have sent numerous emails saying what is going on?
No replies at all and it appears the gift will not arrive in time…if it ever does!!!
Avoid avoid avoid this company
29 November 2025
Unprompted review
Reply from Selfawear
Hi Gary,
We’re genuinely sorry for the frustration this experience has caused. We understand why the lack of communication has led you to feel this way.
We want to be clear: Selfawear is not a scam, and we take full responsibility for the delays and slow responses during this period. Following a very high volume of orders and enquiries in late November, our support response times fell well short of what customers should expect, and that’s on us.
No customer will be left without either their order or a refund. We’re currently working through enquiries in the order they were received while prioritising getting orders fulfilled.
We’ve shared a transparent update on our website outlining what’s happening, response time expectations, and next steps here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We appreciate you taking the time to share your experience, and we’re genuinely sorry for the stress this has caused.
- The Selfawear Team
Slow, slow, slow. Poor customer service.
I should have read the reviews before I ordered this, it’s been two weeks and still not delivered nor are there any responses to my emails. It’s very disappointing, as it was a Christmas themed T-shirt and it’s now too late to place in the parcel going overseas.
12 November 2025
Unprompted review
Reply from Selfawear
Hi Greta,
I understand how important it was for your Christmas tee to arrive in time. Our shirts are printed as soon as they are ordered here in Australia, and the seasonal rush extended production windows more than expected. We have increased our print capacity and are checking delayed orders daily to move everything through as quickly as possible.
I have checked your parcel and it is estimated to be delivered on the 18th of December. We will continue to assist you via email and make sure you feel supported all the way to delivery.
Thank you for being a valued part of the Selfawear Community.
I wore the Be Kind tee to school and…
I wore the Be Kind tee to school and the students noticed straight away. It sparked a little chat in class which was special.
4 November 2025
Unprompted review
Slow to receive but lovely tshirt
It has been 2 weeks and the t-shirt has not been shipped. In the order email it said printing to dispatch can take 7 days. It has now been double that. I purchased for a friend's birthday, disappointed that it has not made it for her actual birthday.
Update - it took 3 weeks to receive. Tshirt itself is great! I do appreciate the response of the company and how busy they are. Thanks
21 November 2025
Unprompted review
Reply from Selfawear
Hi Mia,
It truly matters to us when someone chooses a Selfawear tee as a gift for someone they care about. Every piece is printed here in Australia once it is ordered, and the seasonal rush slowed production more than any of us would ever want. We have been working each day to move delayed orders through with care and to keep improving the experience for our community.
I can imagine how disappointing it was when your friend’s birthday came around and your parcel had not yet arrived. If you share your order number with us, we will check its progress straightaway and continue supporting you by email so you feel fully looked after from here.
We value every person who chooses to support our Australian business, and we are committed to making sure your experience reflects the kindness and intention behind what we do.
Thank you for being a valued part of the Selfawear Community.
Hoodie for early walks
Great for chilly mornings. Warm, comfy, and the Be kind print stands out. Planning to get a sweatshirt next.
18 October 2025
Unprompted review
bracelet that helped a friend
Bought a 'You've Got This" cuff bracelet for a mate going through a tough time. He loved the words engraved on it and wears it daily.
30 October 2025
Unprompted review
Best designs EVER
Love these shirts. I need to stop going to the website as I now have almost a full collection. I am now known for having the best shirts at the office. The comments about the messages are why I wear these.
I have been stopped by strangers on the street commenting on the message and how it made their day.
I am also sharing the love with friends and family and everyone just loves them. Thank you for the positive vibes and I will continue to share the love everywhere I go.
11 November 2025
Unprompted review
Loving my Be Kind tee
it’s so soft and comfy. Plus, it’s a good reminder when I catch myself stressing out at work.
24 April 2025
Unprompted review
Stunning Necklace
The Call Me Worthy bar necklace is even prettier in person! It's such a lovely reminder of self-worth, and I wear it every day.
1 March 2025
Unprompted review
Do not buy anything from this company
Do not buy anything from this company. If there is an issue there is no phone number to call and they do not respond to emails. Buyer be very aware.
24 February 2025
Unprompted review
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