Sekonda Reviews 8,365

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,311 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the products, often highlighting their contemporary design and overall quality, especially considering the price point. The delivery service is consistently praised for being quick and efficient, with many orders arriving promptly and well-packaged. Reviewers also appreciate the competitive pricing, often finding the products to be cheaper than other retailers and offering excellent value for money. The ordering process is generally described as easy and straightforward, contributing to a positive overall experience. However, some customers experienced issues with product quality, such as manufacturing faults, watches stopping prematurely, or smartwatches failing to charge or accurately track data. There were also occasional disappointments with delivery, including delayed shipments despite paying for expedited service, or items arriving with dead batteries. A few people also mentioned difficulties in obtaining replacement parts or straps for their watches, leading to dissatisfaction.

What people talk about most

Product

Customers had positive experiences with product, often praising the watches for their lovely design, great... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing satisfaction, noting that... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting super fast and quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be a great value and... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowing I dealt with a British manufacturer with a sound record. Liked the contemporary design of dial and steel mesh strap but would have been glad of tips on adjusting. Wide choice on user friendly... See more

Rated 4 out of 5 stars

Seems reliable but think sometimes undercounts steps. Nice design with change of face. Would like to extend period it is lit up when the button is pressed. Also sllep times sometimes inaccurate. Gen... See more

Rated 4 out of 5 stars

Quick delivery and fits well. Slightly disappointed as ordered direct from sekonda so that it was the same as my previous watch strap however its not the same colour and doesn't say Sekonda on the buc... See more

Rated 5 out of 5 stars

Buying direct from Sekonda was very easy and efficient. They had the exact watch I wanted at a reduced price and so were cheaper than anywhere else including Amazon. The details about the watch... See more


Company details

  1. Watch Store

About Sekonda

Written by the company

About:
Established in 1966, Sekonda is a British designed brand, well known for its quality watches at unbeatable prices. We feature an extensive range of men’s and women’s timepieces both online and in the highstreets.

Great quality at a great price:
Sekonda prides itself on selling great quality watches at great prices. With so many different designs and features, all at a range of affordable prices, there is a watch for anyone and everyone.

Delivery:
We offer delivery to anywhere in mainland UK including the Channel Islands, Isle of Man and Isle of Wight.

Standard delivery is free and will take 3-5 working days to arrive. Next day delivery is £5.99. Order by 2pm Monday-Friday to receive your order the next working day.

Not received your order? Please head to our contact us page here: https://www.sekonda.com/contact-us

Strap adjustment:
Need help adjusting your bracelet? We offer a free of charge service to remove or add bracelet links. Or to save you time, in some cases we can simply send out additional links so you can adjust your watch at home.

To get help with strap adjustment, please visit: https://www.sekonda.com/contact-us

2 year guarantee:
Your Sekonda watch is guaranteed against defects in materials and workmanship for a period of 2 years from the date of purchase. What is not covered by the guarantee is batteries, straps and bracelets, damage caused by accident, misuse or lack of care, and water penetration exceeding the watches’ water resistancy threshold, if applicable.

British designs:
All our watches are designed in our head offices in the UK. By buying with us, you know you are always getting a classic, British design.

Reviews:
Real reviews from real customers. Addressing both the good and the bad, we want our customers to help one another and gain a real insight of our brand. We want you to find the right watch for you and help others do the same!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Still awaiting my watch and no response…

Still awaiting my watch and no response via email from them either .
Very very dissapointed

12 February 2026
Unprompted review
Sekonda logo

Reply from Sekonda

Hi Jamie, we’re sorry to hear about this and understand your frustration. We’ve checked our system and haven’t received any emails from you, which may explain the lack of response. Please contact us directly at https://support.sekonda.com/en-GB/standard-contact-form-2140463 with your order number so we can resolve this quickly. Kind regards.

Rated 1 out of 5 stars

Useless customer support

Got on of the smart watches gave to me for Christmas from my kid the watch work fine but the strap is to wee I tried to get a few links from customer support or another the same and remove links from it. But apparently a sekonda don't sell link and won't sell another strap the same. Absolutely useless customer support not fit for purpose. They told me to take it to a jewelry shop which I did do 3 different ones only to be told sekonda won't sell them the parts. So I am just going to get a cheap strap off amazon and be done will it. But I would advise to anyone looking a watch to avoid sekonda for there after sales support is absolutely awful

26 January 2026
Unprompted review
Rated 5 out of 5 stars

What a good watch

The watch is full of features that do exactly what it says. Easy to switch straps, has a great selection on the website and simple to swap over. Retail price was £120 I managed to get it for £60 on a Jet2 holiday flight.

30 January 2026
Rated 5 out of 5 stars

Great product

Great product. Looks nice and far more expensive than the sale price paid. Service was very quick so a satisfying purchasing experience.

28 January 2026
Rated 2 out of 5 stars

AVOID

Watch wasn't protected correctly when it was packaged - the watch was simply loose in a very large box within a thin plastic bag so the watch could have very easily come damaged.

22 January 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Rated 2 out of 5 stars

I bought a watch with chronograph…

I bought a watch with chronograph function but they didn’t work even beginning but i couldn’t get time to contact then after 1 month the watch stopped working and i tried to contact them to claim my warranty but i couldn’t get proper solution to claim so watch is just in the drawer now

29 August 2025
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Rated 5 out of 5 stars

An all round bargain…

A bargain cheap watch for £40 that’s comfy, lovely looking and feels safe as it’s made by a proper watch maker (makes my dad happy). Free postage and quick delivery. Can’t ask for more.

27 January 2026
Rated 1 out of 5 stars

Useless instructions to start...

Useless instructions: click English and you get all 13 languages in three unreadable columns.
Impossible to keep proper records.
Discarded.

27 January 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

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