I would not buy Victoria Toffee Tin. Not because it didn't taste good, because it was too thick to break. The included hammer was cute, but useless and added unnecessary weight to packaging. I spent a... See more
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Review summary
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Reviews shaping this summary
Site says 2 days to ship. 6 days (4 business) before shipped with expected delivery 14 days after order. When contacted canned response saying date it should have shipped which it was not. No resolve... See more
Company replied
I have bought this delicious candy since I was 12, so on my 65th birthday, my kids collectively got together to get me 4 lbs! Unfortunately, the closest shop was in crazy traffic Austin, which is two... See more
I ordered on 11/28 for a delivery window of 12/18 - 12/22. The package was marked as delivered on 12/19, but never arrived. I reached out to the chat for help, and Yvette was a poor customer service r... See more
Company details
Information provided by various external sources
See's Candies official online chocolate shop offering delicious chocolate gifts & candy treats for all occasions. Order a box of your favorites today! See's Candies
Contact info
El Camino Real 210, 94080, South San Francisco, United States
- sees.com
2.1
Poor
326 reviews
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’d never had See’s chocolates before
I’d never had See’s chocolates before, and I love premium confections. I must say I was a little disappointed from the start. I bought truffles, assorted creams and peanut brittle. The brittle tasted as though it was over-heated, more carmelized than a brittle should be. I haven’t tried the creams yet, but the truffles I tried were what I’d call creams. They weren’t melt in your mouth style truffles I love. I’m hoping I like the rest of the order, but I’m disappointed in what I’ve tried so far.
11 December 2023
Unprompted review
Reply from See's Candies
Hello,
We are so sorry to hear that you are disappointed in the See's chocolates and Peanut Brittle you purchased. We are have requested your direct contact information so we can work with you to see how we can make things right for you.
We hope to hear from you again soon and look forward to making sure you have a great experience with our products and our service.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
A family tradition
My family has been buying See’s Candies for more than 30 years. We recently ran into a customer service issue but it was quickly resolved by a rep named Johnnie who went above and beyond to make us happy. Looking forward to another 30 years!
5 December 2023
Unprompted review
Reply from See's Candies
Hello Ray Germann,
Thank you so much for your amazing feedback. We value your loyalty to See's and we are so happy to hear that we were able to renew your good feelings about See's Candies.
We're looking forward to continuing our long relationship with you and your family. Thank you for your trust and confidence in our products and our service.
Best regards,
The See's Team
Poor quality Advent Calender
Purchased an advent calender from see’s. The quality of the flapped box that conceals the candy has low quality adhesive tape holding it together. Just opening up the container caused the lid to come off spilling candy all over. Even my 6 year old daughter, in trying to pull open a flap makes the whole cover lift off. I have to hold it down. Their website reviews has several complaints about this. I Won’t ever be purchasing another see’s product.
1 December 2023
Unprompted review
Reply from See's Candies
Hello,
We are so sorry about the problems opening the 2023 Advent Calendar. We truly want you to be 100% satisfied with your purchase. Please provide your contact information so we can work directly with you to renew your good feelings about See's.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Got 2 pound box with no expiration See's Fundraising…
Got 2 pound box from See's Fundraising (child's class using See's fundraising). IT HAD NO EXPIRATION DATE ANYWHERE! Yes it tasted very old.
24 November 2023
Unprompted review
Reply from See's Candies
Hello,
We are so sorry to hear that you purchased a box of candy through a Fundraiser. We will be happy to replace your box of candy with a fresh box of See's Candies. We work hard to ensure our fundraisers are well acquainted with shelf life guidelines and storage requirements and welcome any information you can share on when and when your purchased the product so we can work with the fundraiser to provide additional product handling guidelines.
We value your important feedback and look forward to working with you to renew your good feelings about See's Candies.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
I purchased a box of assorted…
I purchased a box of assorted chocolates, and there is a HUGE difference in taste...a downgrade compared to how it used to taste. For years, Sees Candy would advertise the ingredients that make them so unique and tasty. There used to be mention/printed that they used Danish Creamery Butter. The quality, taste, and texture was always consistent. In recent years, I noticed that the taste is not even close to how it used to be, and no mention of using real butter. Spending over $30 a pound for terrible candy is not at all worth it.
15 November 2023
Unprompted review
Reply from See's Candies
Hello,
Thank you for your valuable feedback. We are so sorry to hear that you did not enjoy the candy you purchased recently. We have not changed our recipes or the quality of the ingredients we use to make our delicious products. Quality Without Compromise in everything we do is still very much our goal. We hope you will provide your contact information so we can work directly with you to replace your product and renew your good feelings about See's Candies.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Nothing to do with chocolate
Bought a box of mixed chocolate to offer to friends and family.It has been an embarrassment because everyone who tasted a piece could not finish it. Some discreetly spit it out; it’s made of sugar and artificial sugar - no taste of chocolate or filling. Never again would I buy or recommend sees candies.
28 October 2023
Unprompted review
Reply from See's Candies
Hello,
Thank you so much for your valuable feedback. We are so sorry to hear that you, your friends and family did not enjoy the box of See's Candies you recently purchased. We would truly appreciate the opportunity to make things right for you. We have not changed our recipes or the quality of the ingredients we use to make our delicious products so we are at a loss to understand what might have happened to the candy before you purchased it.
We have reached out through Trust Pilot to obtain your contact information. We do hope you will allow us to work directly with you to renew your good feelings about See's Candies.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
On Tuesday I had a total hip…
On Tuesday I had a total hip replacement and my Niece in California sent me on Wednesday a box of your candies ( which I call my medicine 😉)
But coming all the way from California to Florida when I opened the box it was melted together and smelly !
In this heat across the country I totally understand! I sent my niece a picture and told her about it.... she called the store she dealt with on Wednesday eve and they were AMAZING ( she lives in Lincoln so whatever store that would be) and this morning my "Medicinal Care" arrived!!! Of course I had to have one right away!
So THANK YOU SEE'S FOR CONTINUED CUSTOMER SUPPORT AND SERVICE!!!!!!
25 August 2023
Unprompted review
Reply from See's Candies
Hello Dawn,
Thank you so much for your amazing feedback. We are so glad to hear that your replacement box of candy arrived in perfect condition and that you are enjoying your favorite See's treats as part of your recovery from recent hip replacement surgery. We are sending you our best wishes for a quick and speedy recovery!
Please be sure to reach out if we can assist you with anything.
Best regards,
Johnnie Woods
Customer Experience
jwoods@sees.com
Still great!
I wrote a 3 star review on 5/8/23 due to receiving a box of under sized pieces of chocolate covered marzipan. Today I was given a bag of chocolate marzipan and these were full sized with the delicious candy I've enjoyed in the past. I'm told the box of smaller pieces was pre-packed if that means anything.
3 August 2023
Unprompted review
Reply from See's Candies
Hello Carl Bendix,
Thank you so much for your updated review. We are so happy to hear that your latest experience with our very popular Marzipan has helped restore your confidence in our products. We truly appreciate customer feedback. It helps us continue to work hard to continually improve our products and our service.
We value your loyalty to See's and look forward to seeing you again soon.
Sweet regards,
The See's Team
Disappointed
I remember See's chocolate tasting so good many years ago...l just got a "Summer Variety" package 1 lb box today, for a grad gift. I tried several different pieces and they were not tasty, nor sweet! I was confused about this, remembering my former tasty experience.
2 August 2023
Unprompted review
Reply from See's Candies
Hello,
We are so sorry to hear that you did not enjoy the box of candy you were gifted as a graduation gift. If you still have the box, and it is convenient for you to return it to any of our
See's owned and operated shops, we will be happy to replace it with an assortment we hope you will enjoy. If it is not convenient to return it to a shop or you no longer have the box, please provide your contact information so we can reach out to you to make things right for you. See's Candies has been in business for more than 102 years and we pride ourselves on making the best candy on the planet. We use only the highest quality ingredients and take our motto Quality Without Compromise very seriously. We look forward to working with you to renew your good feelings about See's Candies.
We hope to hear from you again soon. Congratulations too on your recent graduation!
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Had a great experience at the Clackamas…
Had a great experience at the Clackamas Town Center location. Debbie P. Was very friendly and helpful and made my experience great. She helped guide me to the type of chocolate that I was wanting and steered me away from the kind I didn’t like (dark chocolate). I strongly recommend that you stop in and pay her a visit, you won’t be disappointed.
15 July 2023
Unprompted review
Reply from See's Candies
Hello Steven,
Thank you so much for your very positive feedback regarding your recent visit to our See's Candy shop in Happy Valley, OR (Clackamas Town Center). We will be sure to recognize and thank Debbie P for taking such great care of our guests.
We truly appreciate your valuable feedback and your business. We hope to serve you again soon.
Sweet regards,
The See's Team
The best chocolate in the world
The shop is very clean. Always bright white and black checkers. The candy displays are so awesomely set up that it’s unbelievable. The workers are very courteous and kind, and offer you varieties of chocolate to taste. The candy is so Wonderful. There is over 100 different kinds to choose from, that is in the show case alone. The shelves are set up to show so many different things. I was there and every person who came in was welcomed. Also everyone was offered a sample right away. Yes chocolate has gone up,,, but what hasn’t. If you want very, very very very good chocolate this is where you go. If it’s someone special you buy it there. It’s not like a Reese’s peanut butter cup. That’s for sure. This was a Happy Valley Clackamas town center.
30 June 2023
Unprompted review
Reply from See's Candies
Hello Debbie,
Thank you so much for your amazing review regarding your experience at our See's Candy shop in Happy Valley, OR (Clackamas Town Center). We will be sure to share your comments with our shop team. We know they will be so happy to hear that you enjoy visiting their shop thanks to their warm, friendly and welcoming customer service. We truly appreciate your valuable feedback and will be sure to recognize and thank the shop team for taking such great care of our guests.
Thank you again for being a loyal See's customer. We truly appreciate your business and hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
this is my 3rd and FINAL review of…
this is my 3rd and FINAL review of See's because i won't be buying it again. growing up, it was a real treat to visit our 'rich' grandparents and get offered See's candy because it was THE BEST and throughout my life, once in a while, i'd stop in see's at the mall and get a bordeaux candy or bar and it ALWAYS had that taste and texture that made it worth buying. a couple of yrs. ago-i thought to send boxes as gifts, to my mom, my best friend and to myself but the quality has gone WAY DOWN and the UNBELIEVABLE amount of packing just PISSES me off and i imagined my 91 yr. old mom, trying to open that and knowing she'd be as frustrated as i was. bordeaux USED to have the best taste and texture but NO MORE, now, it's just creamy and sweet but not SEE'S taste, texture or quality-my mom even said 'don't send me anymore of that'....it doesn't taste good. i have to say though-they do have ONE C.S. person who will do everything she can to try to make you happy but i told her-i think you're defending a co. who doesn't share the values you think they do and quality has definitely gone down. it made me never want to see another bordeaux bar.
21 June 2023
Unprompted review
Reply from See's Candies
Hello Donnie,
We are sincerely sorry that we have not been able to successfully renew your good feelings about See's Candies and our product quality. We truly value your feedback and have worked hard to ensure that we are consistently sending you the highest quality products with service to match. We respect your decision and just want to you to know that we are here to serve you in the future should you change your mind and want to try our Milk Bordeaux again in the future. As you requested, we have provided a full refund for your last purchase.
Sweet regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
RUDE Cayenne at the Vintage Oaks Mall store…
Cayenne at the Vintage Oaks Mall store in Novato, CA is the RUDEST employee I've had the significant displeasure of coming upon. I will never buy See's Candy again because of her poor service. She is rude, disrespectful, has no time or patience for customers. Retail is having a really difficult time right now, you need cuourteous employees. Why is she there? If she is like this to others, your doors will be closing soon. Your candy isn't good enough to put up with this kind of rude service. Your marketing ($5 off for purchases) is great, and induced me to return. Her discourteous service, however, has lost you at least two customers. I will also be telling everybody I know how rude CAYENNE is! TERRIBLE SERVICE.
13 April 2023
Unprompted review
Reply from See's Candies
Hello Jana Tostrude,
Thank you for your valuable feedback. We sincerely apologize for the very unpleasant experience you had in our See's Candy shop in Novato, CA (Vintage Oaks Mall). We have reached out through Trust Pilot to request your direct contact information. We hope to have the opportunity to work hard to renew your good feelings about See's. Customer feedback is a gift as it truly gives us the opportunity to continually improve our products and our service.
We hope to hear from you again soon and look forward to working hard to restore your confidence in our products and our service.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Order not delivered, poor customer service
Ordered on 29 Mar, order not delivered on 10 Apr, with no communication other than order confirmation.
Called customer service and was routed to finance (no phone number, email only). No useful assistance provided.
10 April 2023
Unprompted review
Reply from See's Candies
Hello Mark,
Thank you for your valuable feedback. We sincerely apologize for the problem with your recent order. We are reaching out to you to obtain your direct contact information so we can determine how we can make things right for you.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Where is the flavor?
Where is the flavor? Berkshire Hathaway and Warren Buffett are going to have to get it together because this candy is horrible. See's Candy was better quality and more flavorful than Godiva chocolates but now it's just plain trash.
8 April 2023
Unprompted review
Reply from See's Candies
Hello Phyllis,
Thank you for sharing our valuable feedback. We are so sorry to hear that you were disappointed in your last experience with See's Candy. We can assure you that we have not changed any of our recipes or the quality of the raw materials and ingredients we use to make our products. Since 1921 See's has been 100% committed to manufacturing the finest confections available. Quality Without Compromise in all we do is our motto and we have no plans to do change that.
We have reached out to you for your direct contact information and hope to have the opportunity to work with you directly to make things right for you.
We value your business and hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Not worth the prices they are charging!
I purchased sees candy last year online. won't ever buy their candy again. The premade boxes were probably warehouse products sitting there for god knows how long. I use to get them every year for friends during the holidays. I won't ever do it again. 1: The candy is hard and stale imo, and 2: there candy is just overpriced now. I learned to make homemade candy at home. Way better than sees imo.
13 April 2022
Unprompted review
Reply from See's Candies
Hello Alyssa,
Thank you for reaching out to us about your disappointing experience with the order you placed on sees.com. We guarantee your satisfaction and will be happy to replace the candy. As we have for more than 100 years, we manufacture all of our products without added preservatives. Products have very specific shelf life guidelines and are never held in our warehouse for extended periods of time. Based on your description of the candy we think it may have been damaged in transit due to temperature changes.
We sincerely apologize for the disappointing experience you had with our products.
We appreciate the opportunity to renew your good feelings about See's Candy and hope to hear from you again soon so we can work hard to make things right for you.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Ridiculous customer service beyond unacceptable.
I walked into the Phoenix store on East camelback, and the employee never said a single word to me, only feet away; mind you there was only one other customer in the store checking out, I was never greeted or acknowledged the whole time. Another person walked in from the opposite side of the store and the employee immediately says welcome to Sees before they could get through the door. I just walked out and walked back into the store so I could see the persons name tag to file a complaint and she still said nothing. Very racially biased for sure, which is ridiculous to act this way toward any customer.
22 March 2023
Unprompted review
Reply from See's Candies
Hello CL,
Thank you for letting us know of your disappointing experience at our See's Candy shop in Phoenix, AZ (East Camelback). We sincerely apologize and want to reach out to you directly to see how we can make things right for you. We have requested your direct contact information through Trust Pilot so our District Sales Manager, who oversees this shop, can reach out to you to personally apologize for the disappointing experience and work hard to restore your confidence in our service.
We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Horrible customer service
See’s really needs to train their employees on how to treat black men. My money spends the same way as everyone else’s. Not to mention your candy isn’t cheap if I was purchasing for myself I would have just walked out. They made me feel unbelievably uncomfortable! Very rude and unprofessional they couldn’t wait for me to get out of their store. I’ll never go back!
17 March 2023
Unprompted review
Reply from See's Candies
Hello Timothy McWright,
Thank you for your valuable feedback. We sincerely apologize for the very negative experience you had in our shop. We have reached out to you via Direct Message so our District Sales Manger, who oversees the shop you visited can work with you directly to address the training issues at the shop and to work hard to make things right for you.
We value your business and thank you for caring enough about See's to let us know that we can improve our service to our valued guests.
We hope to hear from you again soon.
Best regards,
SEES' CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
Poor customer service
I was in the Chandler store on Friday and bought St Paddy’s & Easter candy I spent quite a lot almost $200 but that was ok because I like the candy and the assortment. The girls were very busy but they were so nice to everyone and took care of people waiting very efficiently. I didn’t have enough candy so I went today and spent over $200. The cashier was very snippy didn’t say hello, when I tried to engage in conversation she completely ignored me. After she rang everything up and put the receipt in the bag she just left the bag on the counter didn’t say thank or here you go nothing at all. She didn’t even try to smile a bit. Her name was Natalie T. I will make sure when I go again I will never let her ring me up!!
13 March 2023
Unprompted review
Reply from See's Candies
Hello Linda Lombardo,
We sincerely apologize for the disappointing experience your had today when you visited our See's Candy shop in Chandler, AZ. We truly appreciate the opportunity to make things right for you as well as providing coaching and training to our employee so this does not happen to you or any other guest going forward. We have requested your contact information so we can work hard to renew your good feelings about See's Candies.
Thank you again for the opportunity to address your concerns and restore your confidence in our products and service. We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
i buy at least a pound and a half of…
i buy at least a pound and a half of candy a week. I only buy cashew brittle and they have gotten so small. any reason for that?
1 March 2023
Unprompted review
Reply from See's Candies
Hello Jeannie Osterman,
Thank you for your valuable feedback regarding the size of individual pieces of candy (Cashew Brittle). See's products are made in small batches and do vary in size from batch to batch. We have strict standards in place for the sizing and weight of each piece. We produce many of our products by hand. There may be some slight variation in the size of each piece from batch to batch. Please be assured that we sell our products by the weight so you always receive the total candy weight you are paying for regardless of the size of each individual piece of candy. We include only the weight of the candy when weighing our products. The weight of the packaging is never counted when calculating the weight of a box or bag of candy.
We have requested your direct contact information so we can further address any concerns you may have. We appreciate your loyalty to See's Candy, especially to our Cashew Brittle. Your satisfaction is important to us. We hope to hear from you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Customer Experience
jwoods@sees.com
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