Insanely high hidden costs (not covered by insurance)
As mentioned by others, be extremely aware of this website. They use very dodging pricing practices. I received a quote, stating specifically that it is for the medication prescribed. After placing and receiving the order I requested a specified receipt for insurance purposes. This showed that the medication was only a fraction of the cost. The rest (390 euros, on top of the initial consultation fee) were listed as service fees. Nowhere on their site or in their communication with me did they mention any service fees. When asking for clarification by e-mail, they refused to explain what this would be for. These costs are not recoverable by insurance. They know this, so they roll it up into the price for medication they quote, intentionally misleading you. Which you would only find out after you request a specified receipt for insurance purposes.
Reply from Seemenopause | Your online menopause expert
Dear Ineke,
Thank you for sharing your feedback. We are sorry to hear that the breakdown of the costs did not meet your expectations.
We would like to clarify that SeeMe-nopause is a healthcare platform that facilitates access to medical consultations and prescription medication through independent healthcare professionals and pharmacies. The total price therefore includes more than just the medication itself.
While we understand that customers may wish to claim these expenses through their health insurance, reimbursement depends on the terms and conditions of their individual insurance policy. Unfortunately, we cannot guarantee that all insurers will cover the total costs associated with our services.
We regret that you feel as if your questions were not adequately addressed. We take your feedback seriously to keep improving our services and the way the information is presented.
With warm regards,
SeeMe-nopause - Customer Service Team