SecureDataRecovery.com Reviews 

1,344
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who provide excellent communication and make them feel valued throughout the process. Many highlight the exceptional customer service, noting quick responses and clear explanations that ensure a smooth and reassuring experience. People are very satisfied with the service, as the company successfully recovers a high percentage of data, often exceeding expectations and delivering results quickly. However, some customers also noted that the pricing can be very high and sometimes unclear, with initial estimates differing significantly from the final cost. A few other people also felt that the product recovery was not always as complete or functional as expected, leading to additional efforts on their part.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding the service too expensive and reporting... See more

Product

Consumers find product to be ambiguous, with many reporting successful data recovery from various failed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a scary time to think you''ve lost all of your pictures & memories from your life. I don''t know how you put a price on something like that. I felt like our representative, Kyle walked with u... See more

Rated 5 out of 5 stars

Very professional and great communication throughout the whole process. Jay was great with follow ups and making sure all of my questions were answered. If ever needed, I will use SDR again for data r... See more

Rated 5 out of 5 stars

Data Recovery people are professionals and from the very first interaction with them I was assured they would do all in their power to recover my files. What I would recommend is to make service pric... See more

Rated 5 out of 5 stars

They do the initial assessment for free and provide you with an estimate. They have the phone shipped to their location, but I think you pay for shipping back if you do not proceed with the data recov... See more


Company details

  1. Data Recovery Service
  2. Computer Accessories Store
  3. Computer Repair Service
  4. Electrical Repair Shop
  5. Electronics Store

Written by the company

For more than a decade, Secure Data Recovery Services has been an industry leader in hard drive recovery, SSD recovery, and RAID data recovery. We combine state-of-the-art secure facilities with world-class engineering to deliver dependable outcomes for thousands of satisfied customers experiencing data loss every year – all with a documented 96% success rate and guaranteed results or you pay nothing. Our methods meet the highest standards of professionalism, security, and transparency. Secure Data Recovery Services technicians have regularly pioneered data recovery techniques that are now commonly used industry-wide. We exhaust every option technologically possible to recover your lost data safely and securely, with guaranteed results and our “No Data, No Recovery Fee” pledge, while delivering unmatched customer service. Entrusting data to a professional data recovery service requires a high degree of confidence that it will be safe during every stage of the process. Invasive data recovery operations take place in a certified Class 10 ISO 4 cleanroom. Our labs also meet the highest data security requirements for SSAE 18 SOC 1, 2, and 3 compliance, the EU/U.S. Privacy Shield Framework, and TRUSTe certification. Our technicians are also fully trained in the latest HIPAA and FERPA data handling protocols. Secure Data Recovery Services engineers are the best-credentialed in the industry. Every day they push the boundaries of what is possible by developing new methods and utilities that keep pace with the rapid evolution of digital storage technology. We continue to invest heavily in research and development to ensure that our engineers have the tools and expertise to meet even the most complex current or emerging data loss situations.

Written by the company

SSAE 18 Type II Certified
Independent audits ensure the effectiveness of Secure Data Recovery Services’ more than 80 cybersecurity management control systems. https://www.securedatarecovery.com/certifications/ssae-18
Class 10 ISO 4 Cleanroom
This state-of-the-art specialized environment protects sensitive internal hard drive components from damage by airborne particulates during invasive data recovery procedures. https://www.securedatarecovery.com/certifications/cleanroom
Certified Mac Technician
Secure Data Recovery Services’ technicians are certified to recover data from all Apple computers, tablets, and iPhones. https://www.securedatarecovery.com/certifications/apple-mac-certified-technician
GSA Approved Contractor
Secure Data Recovery Services meets the rigid requirements for providing products and services for any local, state, or federal government agency. https://www.securedatarecovery.com/certifications/government-gsa-contractor
BBB Accredited - Rating: A+
All Secure Data Recovery Services locations are accredited by the Better Business Bureau and maintain a documented A+ rating. https://www.securedatarecovery.com/certifications/bbb-accredited-business
Dun & Bradstreet Verified
Secure Data Recovery Services is a verified member of the Dun & Bradstreet business directory, which provides authoritative commercial data and analytics for companies around the world.
Privacy Shield Framework Certified
Secure Data Recovery Services meets the highest standards set by the EU/U.S. and Swiss-U.S. Privacy Shield frameworks. https://www.securedatarecovery.com/certifications/privacy-shield
Rated #1 by Business.com
Business.com’s independent analysts have named Secure Data Recovery Services the best company for RAID recovery in 2022.
TRUSTe Verified Company
Secure Data Recovery Services undergoes regular third-party audits by TRUSTe to verify our compliance with all requirements for the safe storage and handling of regulated data. https://www.securedatarecovery.com/certifications/truste
HIPAA Compliant
All Secure Data Recovery Services staff members are fully trained to handle sensitive and protected data in compliance with HIPAA regulations. https://www.securedatarecovery.com/certifications/hipaa-compliance
Corporate Member of the Professional Photographers of America (PPA)
Secure Data Recovery Services is a proud member of the PPA, the world’s largest non-profit trade association for professional photographers. https://www.securedatarecovery.com/about/associations/ppa-member
Business Consumer Alliance Member
Secure Data Recovery Services is a charter member of the BCA, a non-profit organization that promotes fairness and honesty in the marketplace by helping consumers resolve disputes with businesses. https://www.securedatarecovery.com/certifications/business-consumer-alliance
Manufacturers Approved
Secure Data Recovery Services is approved by all major hardware manufacturers and computer vendors. https://www.securedatarecovery.com/manufacturers

Our Promise

We believe in a transparent and honest approach to all of our data recovery services.

We believe in a transparent and honest approach to all of our data recovery services.
Secure Data Recovery Services knows how devastating data loss can be to businesses and corporations, government agencies, and individual consumers. We’re committed to providing successful data recovery solutions to even the most complex data loss situations regardless of the cause. Every Secure Data Recovery Services customer receives a free comprehensive diagnostic analysis to determine the scope of work, a no-obligation price quote for successful data recovery services, and our promise that if for any reason we can’t successfully restore your lost data, you pay nothing. We also take every precaution to keep your data safe through every stage of the recovery process. Our state-of-the-art labs are regularly audited by independent agencies to verify more than 80 separate cybersecurity control systems. Your data is always safe from the moment we receive your failed device to the moment we return your recovered data.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,344)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

The service provided by Elliot was…

The service provided by Elliot was outstanding. There was a little confusion and weirdness concerning the cost of services, and we are still at the point wherein I havent received the data back (so maybe this is premature) but overall, things went quite well.

11 September 2023
Rated 5 out of 5 stars

Legit if you need your data back

Legit if you need your data back
Wasn't cheap lol (go figure) but for what I paid it would cost someone else 10x -20x to recover all of the projects that I would have lost they managed to recover everything when all of the other recovery spots local to me we unable to so for that I'm grateful!

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Lifesavers

Jacob and the company were so helpful and nice. They all did excellent work and were quick to respond to all my questions.

7 September 2023
Rated 5 out of 5 stars

In today's fast-paced digital world

In today's fast-paced digital world, losing critical data can be crippling. That's why my experience with Scott at Secure Data Recovery was such a relief during an extremely stressful time.

From the moment I reached out to Secure Data Recovery, Scott was nothing short of professional, empathetic, and remarkably competent. His initial consultation was thorough, taking the time to understand exactly what data I had lost and what the circumstances were. He set realistic expectations for me, clearly outlining the potential challenges and timeframes.

The diagnostic process was efficient and transparent. Scott provided regular updates, making sure I knew exactly where we were in the recovery process. His technical skills were evident in how effortlessly he explained complex jargon in layman's terms, helping me understand what was happening every step of the way.

But what truly set Scott apart was his customer service. Data loss is stressful and often urgent. Scott seemed to understand this intuitively. He was consistently responsive, answering emails and calls promptly and making me feel like I was his only client. His genuine concern for my situation made an otherwise stressful experience a lot more bearable.

In terms of results, Scott and his team were able to recover nearly all my lost data. Considering I thought it was a lost cause, this outcome far exceeded my expectations. The data was returned in a secure and easily accessible format, and I was back in business in no time.

To anyone facing data loss, I can't recommend Scott at Secure Data Recovery enough. His blend of technical expertise and exceptional customer service are unparalleled. I came to him with a problem, and he provided a solution that was timely, efficient, and ultimately, lifesaving for my business.

30 August 2023
Rated 5 out of 5 stars

Critical Data Recovery

Secure Data Recovery was able to successfully extract critical files from a failed hard drive. The customer service was excellent (kudos to Scott) – clear explanations of the process and great communications from start to finish. If need arises again, would not think of using anyone else.

30 August 2023
Rated 5 out of 5 stars

Great service and great results

Great service and great results. Eric was well informed and helpful throughout the entire process. The service was a little pricey but in the end well worth it . Very pleased with the results.

29 August 2023
Rated 5 out of 5 stars

SecureDataRecovery restored Everthing!

SecureDataRecovery was able to restore ALL of my business & personal data from my WD MyBook External HD. From the very start Elliot Fisher explained the process and kept me updated of the status. In less than (2) weeks I had a fully restored BU of my data. Excellent Company - Excellent Customer Service!

29 August 2023
Rated 5 out of 5 stars

Quick response, fair price and great communication

I knew better but I'm not very tech savvy. My files weren't property backed up so when my drive crashed, I found that I couldn't access ANY files. Knowing I had sensitive data in many of those files, I needed a company that was professional, but I knew that meant a cost that I probably couldn't afford. Fortunately, I talked to the rep. at Secure Data. He was great; professional, kind and understanding. He worked with me to make get a fair and affordable price, answered my questions quickly and they completed the work faster than expected. Virtually all my files were recovered. I highly recommend calling them and talking to them. They were extremely helpful.

23 August 2023
Rated 5 out of 5 stars

Personal, efficient, responsive!

SecureData Recovery made it very easy to get a quote and my data recovered. My representative, Jacob M. was very helpful and extremely responsive in his communication. I’m pleased with my data recovery and would recommend their services!

5 July 2023
Rated 5 out of 5 stars

Exceptional

The entire process of retrieving all of the data on my external hard drive was a breeze. From the initial correspondence with Scott (my representative) to the receiving of the retrieved data to my home, it was a smooth and uncomplicated service. If I have any other situations similar to what I had to deal with in terms of lost data, I will without a doubt use the services of Secure Data Recovery.

7 August 2023
Rated 5 out of 5 stars

Jonathan Nguyen and SDR experience

After I lost my External HD used as a backup, I was in a panic. From my first call to SDR and when I spoke with Jonathan Nguyen, I was calm. The professional way he and SDR handled the recovery process was first-rate.

4 August 2023

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