Seattle Pottery Supply Reviews 

1,981
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, including glazes, clays, and tools. People frequently commend the fast and well-packaged delivery, noting items arrive quickly and intact. The staff receives high marks for being knowledgeable, helpful, and friendly, providing excellent customer service. Reviewers also find the ordering process user-friendly and efficient, with detailed website information facilitating their purchases. However, some people mentioned unexpected delivery delays, orders arriving late, or higher shipping costs. A few others also noted specific product quality concerns, such as clay being brittle or slip causing adverse reactions.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great selection of clays, glazes,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the prompt and... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the speed of... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Consumers find staff to be positive, consistently describing them as lovely, helpful, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was mino... See more

Rated 5 out of 5 stars

The great customer service is what takes me back to Seattle pottery supply. They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and li... See more

Rated 5 out of 5 stars

Taking a trip to Seattle Pottery Supply feels like Christmas for ceramicists. There's so much to look and a plethora of options in all directions! Their lovely staff are pleasant, knowledgeable and ea... See more

Rated 5 out of 5 stars

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into... See more



Company details

  1. Ceramic Manufacturer
  2. Pottery Manufacturer
  3. Pottery Store

Written by the company

A premier manufacturer and online retailer of pottery kilns, ceramic supplies, glazes, clays and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,981)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I like all that Seattle Pottery Supply… but

I like all that Seattle Pottery Supply has to offer in their online store. However, I ordered some Fire Clay and had it shipped to my home in Idaho. Shipping was double the cost of the Fire Clay. When I placed the order it indicated 1-2 day shipping, at the time I thought it was worth the price. The order ended up taking 4 business days to ship so I had the order recalled because I needed it in 2 days. The amount for clay was refunded but I was charged the full price for shipping. It would have been really nice if Seattle Pottery Supply split the shipping cost with me because it took longer than indicted on their website and was double the cost of the product. That is a lot out of pocket. I received nothing for the $60 I spent:/ Even a store credit for $30 would have been better than nothing.

1 October 2025
Rated 5 out of 5 stars

Delivery was quick

Delivery was quick! The box got scrunched and the underglaze leaked, but it was wrapped in plastic and didn't become a mess. I didn't lose much glaze either.

14 October 2025
Rated 5 out of 5 stars

Seattle Pottery Supply Rocks

Seattle Pottery is a great place to get supplies for a home hobby potter. Great supply. Great website. Great communication while waiting for a delivery. I've never had a bad experience with SPS. They are my go-to for glazes and clay.

10 October 2025
Rated 1 out of 5 stars

The ordering experience for Seattle…

The ordering experience for Seattle Pottery was frustrating. I placed an order, but then continued to receive email alerts that my items were in my "basket" and I needed to complete the checkout. I received one "completed transaction" email, but the other kept coming. Order was a rush, but arrived to late to use. Ordered 9/24/25 and was delivered 10/7/25. UPS shows the order wasn't shipped until 10/6/25, so company didn't have the stock in hand and had to order it in. With all the email I received it would have been good to get one telling me the the order was taking longer than usual. I ordered from this company because they are local to me and I like to keep my purchases local if possible.

7 October 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look