SeatGeek Reviews 

16,860
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless user experience, finding the website easy to navigate and straightforward for ticket searching and purchasing. Many people appreciate the smooth process from selecting desired seats with virtual views to receiving tickets quickly and accessing them without hassle. The overall service is often highlighted for its efficiency and dependability, making the entire event-going experience pleasant. However, some customers also noted that prices could be high or felt they paid more than desired for tickets. Additionally, a few people mentioned issues with ticket delivery, such as receiving them very close to the event date, or encountering problems with incorrect seat assignments and tickets not being available as expected at the venue.

What people talk about most

User experience

Clients share positive opinions on user experience, with many reviewers finding the app easy to use and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding tickets and seats to be... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing significant dissatisfaction and... See more

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as not... See more

Service

Consumers find service to be ambiguous, with many reporting extremely negative experiences, such as invalid... See more

Reviews shaping this summary

Rated 4 out of 5 stars

purchase, receiving, and using tickets was easy and smooth. The big issue was parking I intended to purchase one parking space the Mariners Garage but, ended up with two as it was a bit confusing and... See more

Rated 4 out of 5 stars

Looking for tickets on the web site was easy and straight forward, receiving the tickets went well, 2 sets of tickets were received very quickly, third set arrived just days before the race. I was a l... See more

Rated 4 out of 5 stars

The Montreal Canadiens playoff tickets were grossly overpriced for upper level rafters seats but I really wanted to go to this game with my best bud, so whatever. No reflection on your company, the pu... See more

Rated 4 out of 5 stars

Easily got in to buy. Because of the high prices I went for cheap seats. The parking ticket was very handy. Overall a good experience except for the prices


Company details

  1. Event Ticket Seller

Information provided by various external sources

SeatGeek is the smartest way to buy & sell sports tickets, concert tickets, Broadway tickets and more. Tickets from 100s of sources, automatically ranked from the best deal to the worst. Plus all-in pricing, interactive venue maps, view from seat photos, and mobile tickets. Use SeatGeek on the web at seatgeek.com or install SeatGeek for iOS and Android from the Apple App Store or Google Play Store.

100% Guaranteed Tickets!

We guarantee your tickets will get to you in time for the event and be valid, and that if anything happens we will take care of you!

1. Your tickets will be delivered in time for the event
2. Your tickets will provide valid entry to the event
3. The tickets you receive will be the same as those you ordered
4. If any of these things do not occur, you will be provided with comparable or better tickets to the event, or offered a refund. Please contact SeatGeek immediately.
5. If the event is cancelled and not rescheduled, you will be refunded the full purchase price
6. SeatGeek will provide you support to answer any questions at hi@seatgeek.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.4

All reviews

(16,860)

2,305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Why can I not sell just TWO of my four tickets?

I have four season tickets. WHY can I not sell in pairs? Sell two and leave two. Too many times I list all four tickets and someone buys one. Leaving me with three. I want to sell two or four. Other sites offer that. Why do you guys not? HORRIBLE!!! I guess I can sell as two 2-sets. However, my value is in having four tickets together. I prefer to sell all four.

31 May 2026
SeatGeek logo

Reply from SeatGeek

Hello Joe! Thank you for your feedback, and we take into consideration any areas of opportunity to work on! We do have selling stipulations in place to ensure tickets are desirable for buyers to make a purchase. If anything is ever needed, don’t hesitate to reach out to us at hi@seatgeek.com.

CX at SeatGeek

Rated 5 out of 5 stars

Great experience with no issues

I can't comment on customer service or ticket issues - because I didn't have any. I found the ticket I was looking for, the transaction process was smooth and efficient from start to finish, the seller transfered the valid ticket almost immediately even though the event was weeks away, and I got into my event without any problem whatsoever and enjoyed myself immensely. So five stars from me!

12 March 2026
Rated 5 out of 5 stars

Buying tickets was easy with the app

Buying tickets was easy with the app. We were able to get a great price and see exactly where our seats would be located.
We got our tickets within 30 days of the events and customer service answered all my questions

1 June 2026

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