Search Recruitment Reviews 

1,435
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the staff, highlighting their professionalism, helpfulness, and dedication. Many people appreciate the excellent communication and support received, with several noting that consultants go above and beyond to assist them. The service provided is often described as amazing, reliable, and genuinely caring, leading to positive experiences in securing employment. However, some customers also noted significant dissatisfaction with customer service and overall treatment. People reported being ghosted, denied hours, and experiencing unprofessional behavior, including issues with communication and lack of resolution for problems. There were also concerns about how staff members were treated, with some feeling discarded and experiencing a lack of compassion.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their professionalism,... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the helpfulness and... See more

Service

Users describe positive interactions with service, with many reviewers expressing gratitude for the support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Barry who worked there, went above and beyond with his service towards myself; even stretching to out of hours to provide information. I can't praise them all enough, they really helped me out, so... See more

Company replied

Rated 5 out of 5 stars

My experience with Search has been excellent and amazing. I always dealt with Barry Chapman, the principal consultant and I was impressed with the professionalism, advice and support that he gave me.... See more

Company replied

Rated 5 out of 5 stars

I'm very grateful to Barry Chapman, he handled the recruitment process very professionally and efficiently. I felt supported and engaged at every stage. He was always available to answer any questions... See more

Company replied

Rated 5 out of 5 stars

I’ve had the absolute pleasure of working with Search Recruitment, and I can honestly say they’ve been nothing short of amazing. From the very beginning, their care and support for employees hav... See more

Company replied


Company details

  1. Recruitment Service
  2. Educational Institution

Written by the company

Search is one of the UK’s leading multi-discipline recruitment agencies, covering 13 different specialisms and operating from 13 offices nationwide. With over 35 years’ recruitment experience, we’ve built trusted relationships with over 6,000 clients and have expert knowledge in a range of markets. We have an extended candidate database of over 320,000 professionals, with an average of 4,900 job seekers registering with us each month and a successful hiring rate of 80%. Through our partnership approach, flexible delivery and ability to adapt to changing market conditions we match the right candidates with the right employers. It’s why people return to us time and time again – so you can trust us to get it right. We recruit for 13 distinct specialisms across the UK. Many of our consultants have worked in the industry they recruit for, so they have unique insight into market conditions, business needs and employment expectations. They understand what employers are looking for and what skills make candidates stand out. Our success is built on trust, expert guidance and realistic targets. That’s why thousands of clients and candidates every year have us as their recruitment agency of choice.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(1,435)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel Taylor

Rachel helped me to find a job role very quickly! She is clearly very hard working and professional and she was also really easy to talk to and a great communicator.

17 February 2025
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Its amazing to hear about your new job, congratulations! Thank you for taking the time to write a review, and good luck with your new job.

Rated 5 out of 5 stars

A great experience throughout

Barry from Search is very polite and helpful. He was always supportive and helped me along the way. A perfect experience which I cannot fault.

14 February 2025
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for the review, we're happy to hear it! We're glad Barry could help find you your next job, we wish you the best of luck.

Rated 5 out of 5 stars

Giants in employability and professionalism

Search has provided loads of employment opportunities as always everyone I know are currently working with Search. They are prompt in providing staffing solution. The management is coordinated and have loads of respect for employees. I have rated Search 5 star because they are very good at what they do. Keep it up.

2 January 2025
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for leaving a 5 star review! We're always happy to help and please contact us again if we can help you in the future.

Rated 5 out of 5 stars

Search has been very wonderful helping…

Search has been very wonderful helping and shaping me up for a very good role in healthcare

2 January 2025
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for leaving a 5 star review. We're glad we could help you prepare for your new role, and we wish you the best!

Rated 5 out of 5 stars

I’ve worked with several agencies since…

I’ve worked with several agencies since I relocated to the United Kingdom but honestly my experience with search recruitment and Barry Chapman to be precise has been unmatched.
Their pay rates are exceptionally good as well as their holiday pay
I’m always grateful for working with you Barry Chapman and search recruitment

27 December 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for taking the time to leave a 5 star review. We're happy to hear about your experience with us and we look forward to working with you in the future!

Rated 5 out of 5 stars

I was very pleased to collaborate with…

I was very pleased to collaborate with the Search and Barry Chapman. I felt attention and care all the time. I was constantly getting the messages asking if I had the questions, what problems I have, what I need. I received the messages asking who I should contact if Barry Chapman could not contact me (sick or on vacation). Communication with Barry Chapman was not only pleasant but also fun.
This meens high professionslism. I wish you as many such professionals as possible.
I highly rate my experience with Search .
King regards.
Larisa Ranceva

20 December 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for leaving such a positive review! Its great to hear about your experience with our consultants and we look forward to working with you!

Rated 5 out of 5 stars

Very supportive and professional.

Very supportive, approachable and professional and helped me immensely with my career progression. Both Barry and Chris were a pleasure to work with. All pay was as it should be and on time, setting up a portal and timesheets easy and straightforward.

25 November 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, Thank you for sharing your experience with Search! We're always happy to help and please contact us again if we can help you in the future.

Rated 5 out of 5 stars

Thankyou Barry Chapman

Barry Chapman from Search Gatwick - Thankyou for giving me the opportunity to work through you for a well established company.
With your support and guidance got we through to work from temp to permanent role.
Wish your team a very best for the future.

11 November 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a 5* review

We are delighted to hear of your positive experience with Search and our consultant Barry Chapman. Thanks for sharing and we wish you the best in your new placement!

Rated 5 out of 5 stars

Rachel Taylor has been amazing and…

Rachel Taylor has been amazing and professional. She managed to get me a job within a day of applying and has been guiding me through my journey at my new workplace. I am totally enjoying my new role. All thanks to Rachel Taylor.

19 November 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, Thank you for taking the time to leave a review. Its great to hear about your new role, and we're glad we got to play a part!

Rated 5 out of 5 stars

Friendly and supportive staff

Friendly and supportive staff, special shout out to Barry

4 November 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thanks for taking the time to write a 5* review

We are delighted to hear of your positive experience with Search and our consultants. Thanks for sharing and we wish you the best in your new placement!

Rated 5 out of 5 stars

Barry has been a really helpul and…

Barry has been a really helpul and amazing person and my experience with Search was pretty great as well. looking forward to connect more people to them.

23 October 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, We are so happy that you've had a great experience with not only us at Search but our amazing consultants too. Thank you for taking the time to write a review about your experience.

Rated 4 out of 5 stars

Barry has been great in helping find a…

Barry has been great in helping find a permanent job for me . He understand stood my goal to achieve. Thank you so much Barry

3 March 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, Thank you for sharing your experience with Search! We're always happy to help and please contact us again if we can help you in the future.

Rated 5 out of 5 stars

Through Search consultancy I got a…

Through Search consultancy I got a really good job that has shaped me professionally and impacted my life positively. Rachel Taylor helped me and made the recruitment process really smooth for me and my experience all through my duration at the workplace was exceptional.

26 March 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for your kind words about Rachel. We're happy to hear our consultants are doing such an amazing job. If you need help again in the future, please let us know!

Rated 5 out of 5 stars

Rachel Taylor has been absolutely…

Rachel Taylor has been absolutely fantastic in finding me a role and making everything go so smoothly, she is an absolute credit to your company. Thanks for everything Rachel!

26 September 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for taking the time to write such a thoughtful and detailed review. We'll be sure to let Rachel know about you review and thank you for choosing Search!

Rated 5 out of 5 stars

My search for a new job couldn't have...

My search for a new job couldn't have been made easier than it was with Search.
I was contacted by Rachel Taylor regarding a job application made through their website who helped me every step of the way by keeping me updated with my application, the interview process and beyond. She has been exceptionally helpful during every step and continues to be even after I have started in my new role.

16 September 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, thank you for taking the time to leave such a detailed review. We'll make sure to pass on the praise to Rachel. Good luck with your new placement!

Rated 5 out of 5 stars

It is very good company

It is very good company, one of my friends suggested, that wise I contact Search consultancy. I have a good experience from there. They are providing good support and good behavior. Payment dealing include holiday also perfect. I have to relocate another location, so that I resigned.

13 September 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Thank you for taking the time to leave such a detailed review! We're always happy to help out, so feel to give us a call if you ever need to!

Rated 1 out of 5 stars

Complaint

I went to search to help me find a job as I needed some extra support when finding one. For the first 2 weeks it was looking positive and likely they would help me find a job however this changed. I went on some temporary work where it completely knocked my confidence as the company who I worked for never even knew I was coming. I reported this back to search where I never heard back to why this had happened. I was told I would be giving an interview for some jobs but then never got anything back for times and days, to where I had to chase them up by emailing and phoned and left voicemails having to ask what was happening with the interviews. They said they would come back to me with details which failed to happen. I’m an 18 year old, who’s unemployed as I’ve just came back from travelling, so in desperate need of starting work and wanting to start a career, which I thought search would be a perfect company in supporting me to find a job and guide me in the right direction but sadly this never happened. I had hope in search to help me, as this never happened it has knocked me back a few weeks when trying to find a job as I had relied on them helping me which they strongly said they would be. Luckily I have a lot of family support helping me in my search of jobs, but anyone who doesn’t have this is I’d recommend to go with a different company.

30 August 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, we're sorry to hear about that. If you could provide any more information we can try and make things right for you. Please email us at reviews@search.co.uk

Rated 5 out of 5 stars

The best!

Search has been an supportive and positive agency to work with! Thank you so much Barry Chapman for all your help and prompt service and help! You have been very helpful, friendly and supportive with everithing I ask and need! I will always refer you to everyone who need to find a great job! Best regards and all the best wishes in life!🫂🫂

5 September 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, thank you for leaving such a kind review about us an our consultant Barry! Good luck in your new placement, we wish you the very best!

Rated 4 out of 5 stars

Telehandler & 360 excavator £22phr going rates plant operators

Worked at persimmon job in Dundee east kingsway normal £22phr as a Telehandler operator on all sites.
Make sure with all agencies you have text confirmation of rates & hours before you start. Also a blank timesheet to confirm all the hrs you worked.
Anywhere any time jobs, except Robertson group/ homes as they charge £140 rip off fee for in-house critical safety worker certificate, Morgan sindall do a in house test free miller homes do a free drug & alcohol test on every site. Robertson group offering the same jobs with multiple agency workers as they can’t find workers to pay £140 fees. Turning down 2 or 3 jobs a week for Robertson homes.

2 August 2024
Unprompted review
Search Recruitment logo

Reply from Search Recruitment

Hi there, we're sorry to hear about your experience with us. If you can contact us at reviews@search.co.uk we will be more than happy to address these issues and help get you some answers.

Thanks for getting in contact with us.

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