Sea Moss UK Reviews 

361
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced severe delivery delays, waiting weeks or months without receiving their parcels or getting proper tracking updates. Additionally, people struggled to secure refunds and found customer communication completely unresponsive across email, phone, and social media channels. Though some people experienced frustrating service breakdowns, reviewers mentioned that orders occasionally arrived eventually and in good condition. Long-term consumers also noted that the sea moss remains one of the best products they have ever tried when successfully delivered. Buyers expressed deep disappointment because they genuinely loved the items despite the recent operational chaos.

What people talk about most

Order

Users describe profound disappointment with their order experience, highlighting severe delivery delays that... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing severe frustration over delayed orders... See more

Refund

Consumers find refund experiences to be frustrating and disappointing due to severe delays. Reviewers... See more

Customer communications

Customers consistently note negative experiences with customer communications, reporting a complete lack of... See more

Delivery service

Reviewers mention negative feedback about delivery service, experiencing severe delays and missing orders... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 3 out of 5 stars

Awful company. Order placed 3rd September. It’s now 18th Oct. No product, no refund and only 1 email to say ‘sorry’ with £10 added to my account, told my order will be shipped. Still nothing. Don’t... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more


Company details

  1. Vitamin and Supplements Store
  2. Food Processing Company
  3. Food Producer
  4. Herbal Medicine Store
  5. Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia


Contact info

2.2

Poor

TrustScore 2 out of 5

361 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.2

All reviews

(361)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

Customer service Live Chat was great and helpful

Next Day delivery. I was sent the wrong order as i ordered gel but they sent capsules by mistake. Upon contacting them they sent out the correct order straight away and let me keep the capsules. The Correct order (Sea Moss Gel) came the next day and could feel the effects of it straight away. Good Quality. Definitely recommend

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, bought this for my mums fibromyalgia and she was pain free within 3 days due to the anti inflammatory effect of seamoss.

25 June 2023
Rated 5 out of 5 stars

Fast effective service

Fast effective service - delivery for me came in 3 days! The company is genuine and reliable, after ordering several of their products in the past

7 June 2023
Rated 5 out of 5 stars

An awesome service!

Products are amazing really help you feel better all day everyday, if you ordered something out of stock they will just send a replacement; and all the products are top notch which is even better. Plus, they have a point system where you earn points by buying; and the points add up quick for some very helpful discounts and deals. I've been a customer for almost 3 years. Much love and respect SeaMoss UK!!

4 June 2023
Rated 5 out of 5 stars

Amazing!

Great quick delivery nice and simple. Well packaged and great product.

4 June 2023
Rated 5 out of 5 stars

Great sea moss product...service /…

Great sea moss product...service / delivery was amazing, packaging well stored and wrapped with care. Definitely ordering more sea moss get once I use up my current supply. Thank you
P.S stored in fridge as soon as it was delivered and I have been putting in coffee tea and water, makes a great substitute for milk if drinking coffee black

30 May 2023

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