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Sea Moss UK Reviews 

361
•
TrustScore 2 out of 5

2.2

Vitamin and Supplements Store
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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced severe delivery delays, waiting weeks or months without receiving their parcels or getting proper tracking updates. Additionally, people struggled to secure refunds and found customer communication completely unresponsive across email, phone, and social media channels. Though some people experienced frustrating service breakdowns, reviewers mentioned that orders occasionally arrived eventually and in good condition. Long-term consumers also noted that the sea moss remains one of the best products they have ever tried when successfully delivered. Buyers expressed deep disappointment because they genuinely loved the items despite the recent operational chaos.

What people talk about most

Order

Users describe profound disappointment with their order experience, highlighting severe delivery delays that... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing severe frustration over delayed orders... See more

Refund

Consumers find refund experiences to be frustrating and disappointing due to severe delays. Reviewers... See more

Customer communications

Customers consistently note negative experiences with customer communications, reporting a complete lack of... See more

Delivery service

Reviewers mention negative feedback about delivery service, experiencing severe delays and missing orders... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 3 out of 5 stars

Awful company. Order placed 3rd September. It’s now 18th Oct. No product, no refund and only 1 email to say ‘sorry’ with £10 added to my account, told my order will be shipped. Still nothing. Don’t... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more

Company details

  1. Vitamin and Supplements Store
  2. Food Processing Company
  3. Food Producer
  4. Herbal Medicine Store
  5. Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia

Contact info

2.2

Poor

TrustScore 2 out of 5

361 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.2

All reviews

(361)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service is excellent.

Customer service is excellent.
My partner and I have been taking the sea moss gel daily, for a while now and we can’t believe the difference in our energy levels. We wouldn’t be without it now, stopped taking it for a few days as we ran out and energy levels dropped so we make sure we never run out. We would highly recommend buying from the moss way.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

So first of all I was abit disappointed…

So first of all I was abit disappointed after being recommended here by friends with a postal issue but you guys where quick to respond and got a new order out to me and it arrived quick and packed tidy will be back soon as I've run out 🙂

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Made a delivery was lost in the post/…

Made a delivery was lost in the post/ stolen I messaged seamoss on Instagram and told him what happened 2 days later he has sent me another jar.

Very good customer service and high quality product.

If your a smoker you need this

22 August 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately I never received my…

Unfortunately I never received my order. I'm fairly certain my review would have been positive had my order arrived. The courier was confusing and overall, not the best experience.

23 July 2023
Sea Moss UK logo

Reply from Sea Moss UK

We are so sorry to hear about your experience due to the couriers. The couriers are a private entity and as you know can be careless. As this is not your fault or ours we will except liability off the couriers. In the future as a gesture of good will please contact us before you next order and we will provide you with a discount code.

Rated 1 out of 5 stars

I ordered 1kg of sea moss and received…

I ordered 1kg of sea moss and received FAKE moss that smells of plastic and does not expand when washed or after sitting. I also paid a hefty amount for shipping to the USA and was still charged for shipping to only receive a fake product. I can’t sell nor will I ingest this junk myself. I would submit a picture if I could. I am disgusted at this company and want a refund and would be happy to send the FAKE sea moss back. Unbelievable!!

28 July 2023
Unprompted review

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