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Sea Island Coffee Reviews 

413
•
TrustScore 4.5 out of 5

4.6

Coffee Roasters
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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique taste of the coffee, often describing it as the best they've ever had. Many highlight the efficient and speedy delivery service, noting that products arrive promptly. People also appreciate the excellent customer service, with staff being responsive and helpful, and the ordering process is frequently described as easy and straightforward. However, some customers also noted concerns regarding the coffee's taste and quality, describing certain varieties as lacking flavor, being too light, or having an undesirable bitter or harsh aftertaste. A few other people also felt that there were occasional issues with delivery, such as shipments getting stuck in customs or delays in order dispatch without updates.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the exceptional quality and unique... See more

Quality

Consumers find quality to be positive, with many describing the coffee as exceptional, smooth, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, great, and... See more

Order

Customers had positive experiences with order, praising the ease of ordering and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice selection of beans , but ??? ! ... maybe not the best sealed containers for unroasted/green or freshly roasted coffees ... bit lacking in flavor profiles, natural oils.... I paid almost 4k @ a... See more

Rated 5 out of 5 stars

While enjoying my first cup of Pitcairn Coffee, I allowed myself to take a mental journey to reflect on the path it had taken to get here. Amazing! I hope others will come to enjoy the uniqueness of t... See more

Rated 5 out of 5 stars

Speedy delivery. The coffee bags of Blue Mountain coffee make a delicious cup and are just the ticket when you can’t be bothered to grind beans! I hope they will eventually offer other coffees in th... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

Company replied

Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

413 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(413)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic

What a beautiful coffee, I wish I would have found it before, I save it for my last coffee of the day to savour the smell and taste.

9 September 2024
Rated 5 out of 5 stars

Nice gift

I bought a gift for a colleague and they love it. The gift box looks great and arrived very quickly

27 August 2024
Rated 5 out of 5 stars

Yet again great service

Yet again great service. Second order. I was sceptical on the first order so ordered a small amount. Second order I went for the larger bag.
Nothing gives you a better feeling than a good coffee.
Thankyou.

14 August 2024
Unprompted review
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Reply from Sea Island Coffee

We couldn't agree more! So pleased you enjoyed your coffee. Thanks for leaving us a review :)

Rated 4 out of 5 stars

not sure the price was worth it, lots of other coffee roasters with great coffee.

Coffee was good, just not worth the price I paid for such a small amount of coffee beans. Thanks for the experience though.

23 July 2024
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Reply from Sea Island Coffee

Hi Kevin, Thank you for your feedback. The price reflects the renown of Hacienda La Esmeralda, who's coffees do tend to be expensive due to their reputation and high-demand. We do appreciate your review though and hope you’ll try other coffees from our selection as we aim to supply a range of price points! If you need further assistance, please let us know.

Rated 5 out of 5 stars

Incredible experience for my first…

Incredible experience for my first order. Received my order within two days of ordering.
Was lucky enough to place my first order using a discount code. Have yet to try the beans themselves but I have been reassured they are the best you can buy!

18 July 2024
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Reply from Sea Island Coffee

Hi Maria, Thank you! It’s always our pleasure. We hope you enjoy the Stoneleigh beans once you try them!

Rated 5 out of 5 stars

The smoothest and best tasting coffee…

The smoothest and best tasting coffee that I have ever had.
Very fast delivery and great service 5 stars all round.

3 July 2024
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Reply from Sea Island Coffee

Hi Clive, very pleased to hear you’re enjoying your coffee! Thank you for taking the time to review. Let us know if you want further recommendations in future!

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