SDL Surveying Reviews 

1,555
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, professional, friendly, and knowledgeable, making interactions pleasant and informative. The service is consistently described as efficient, thorough, and prompt, with many appreciating the smooth and stress-free process. Reviewers also highlight excellent user experience, noting clear explanations, good communication, and feeling well-informed throughout. However, some customers also noted issues with customer service, mentioning experiences of rudeness or poor communication. A few other people also felt that surveying accuracy was sometimes lacking, citing instances of undervaluation, clerical errors, or incomplete inspections.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, friendliness,... See more

Service

Users describe positive interactions with service, highlighting professional, efficient, and friendly... See more

User experience

Clients share positive opinions on user experience, with many describing it as a very positive, effortless,... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting helpful and quick responses,... See more

Value for money

Reviewers highlight ambiguous aspects of value for money, with some customers experiencing severe... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kathryn our Surveyor was amazing. She was very polite, professional, courteous and easy to talk to. Kathryn even pointed us towards things which we had not noticed before in relation to the house. The... See more

Company replied

Rated 5 out of 5 stars

A survey was organised with sdl through nationwide. Communication with them was good through a message system then a phone call to rearrange the date given as I would be at work through the week. The... See more

Company replied

Rated 5 out of 5 stars

Lindsey came to survey the house and was absolutely fantastic. She had such a professional and kind manner in all that she did, she was thoughtful considerate and exceptionally polite. She was great... See more

Company replied

Rated 5 out of 5 stars

Paul called prior the survey taking place to make me aware he was attending and to give him a call back on that number if I had any questions once I'd received the report back. The report was efficie... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Real Estate Appraiser

Written by the company

Established in 1989, SDL Surveying is the UK’s largest independent provider of mortgage valuations. It works with most major lenders in the UK, managing c.208,000 valuations per year. Alongside lender valuations, the business also provides RICS-approved home surveys for independent customers. If you require one of these services, please get in touch today. Alternatively, if you require any further assistance relating to a valuation or home survey that we've already completed, please contact us at customerrelations@sdlsurveying.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,555)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very professional service.

A very professional service.
A very friendly and knowledgeable surveyor.
Highly recommend for future clients.

26 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi John,

It's great to hear that you were satisfied with the service you received. Thank you for taking the time to leave a review!

Kind regards
SDL Surveying

Rated 5 out of 5 stars

Excellent service

I recently used SDL for a Level 2 survey, and I couldn't be happier with the experience. Our RICS surveyor, Scott, was incredibly friendly, approachable, and happy to answer any 'silly' questions I had.During our call, Scott walked me through all the findings in the report, taking the time to explain everything clearly and patiently. I highly recommend Scott to anyone looking for a reliable, professional, and genuinely helpful surveyor!

16 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thank you for taking the time to leave a review! We'll pass your excellent feedback on to Scott.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

The surveyor was very professional

The surveyor was very professional, friendly and was a pleasure to deal with. I was very impressed with his attitude and knowledge.

23 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi David,

It's always great to hear how well our surveyors are helping customers out in the field, thank you for taking the time to leave a review!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Very polite and very friendly

Very polite and very friendly. Very professional too.

23 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thank you for taking the time to leave a review, Mr Breen – we're glad to hear our surveyor was professional!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Very pleased

A smooth, professional and friendly service. Our valuation was done with no bother to us at all. We would 100% recommend

23 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Amanda,

Thank you for taking the time to leave a review. It's great to hear that the valuation went smoothly for you.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Experienced surveyor

Experienced surveyor, with good communication skills

23 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks for taking the time to leave a review, Steve! We always love to hear that our surveyors are doing a great job out in the field.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

On time

On time, good communication, and nice

22 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Christian,

Thanks for taking the time to leave a review. We're glad that you were happy with the service.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Worthy necessity

Very smooth. Good communication and easy to read survey.

28 May 2026
SDL Surveying logo

Reply from SDL Surveying

Hi Luke,

It's great to hear that you're pleased with the communication and service you received.

Thanks for taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 1 out of 5 stars

Joke of a company

Joke of a company. Valuation book on for 1st June they cancelled as the person to conduct the valuation was sick. The next slot available is 15th June they have now cancelled this as the surveyor has left as no one to do it. Now booked for 26th June. All in all a 4 week wait just for a valuation! Now in danger of losing the house. Avoid at all costs.

11 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Diane,

We're sorry to hear that there have been issues in arranging the valuation appointment.

Please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number as well as the details of your complaint and the team will take a further look at the case.

Kind Regards,
SDL Surveying

Rated 1 out of 5 stars

Took 3 weeks!

Payment was taken immediately, Visit was booked quickly no complaints….however it took over 3 weeks before the report came in….i had to chase them up 3 times for the team to push the surveyor to publish. Expected better.

13 May 2026
SDL Surveying logo

Reply from SDL Surveying

Hi Ilya,

We're sorry to hear that you were not pleased with the time between the appointment and receipt of the report.

If you would like to raise a complaint regarding the service you received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the full property address or reference number and our team will investigate further.

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

Really impressed with the services from SDL surveying

I had a great experience with SDL Surveying . Booking was straightforward and they communicated clearly with me throughout the process. The surveyor was punctual, polite and throughly professional. The resulting report was detailed and gave me total piece of mind.
Thank you to the team for making a stressful process to much easier.

1 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Sital,

It's great to hear that you were impressed with the service you received from start to finish!

We're glad that you found the booking experience to be straightforward and that the surveyor that attended was punctual and professional.

Thank you for taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Great service!!

4 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks for leaving a review Shalika, we're glad to hear that you're happy with the service you received!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Professional, Thorough and Reassuring Service

Today we received our Level 2 Home Survey, conducted by Paul Fieldson, and we have been extremely impressed with both the quality of the service and the depth of the report provided.

Paul was professional, knowledgeable and approachable throughout the process. During his visit to the property he inspired confidence that we had chosen the right surveyor for the job, taking the time to explain his approach and answer our questions clearly.

The final report was thorough, detailed and easy to understand, highlighting both areas requiring attention and the overall condition of the property in a balanced and professional manner.

We would highly recommend Paul Fieldson and SDL Surveying to anyone seeking a home survey and would not hesitate to use their services again in the future.

9 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Adam,

It's fantastic to hear that you were so pleased with the service you received and the thoroughness of the report delivered by Paul Fieldson.

We're glad that you Paul to be knowledgeable, professional, and that he was able to answer all your questions.

We really appreciate you taking the time to leave a review!

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Happy

Recommending SDL for survey

22 May 2026
SDL Surveying logo

Reply from SDL Surveying

Hi Manikantan,

We're happy to hear you were pleased with the service you received, thank you for leaving a review!

Kind Regards,
SDL Surveying

Rated 1 out of 5 stars

Booked in a valuation with SDL for a 1…

Booked in a valuation with SDL for a 1 bed flat purchased 18 months ago through home move, they down valued it by over £21,000 and the comparisons were all old flats in a less desirable area nearby, no real comparison to the flat I am trying to sell which is situated on the edge of the town in a large new build estate. Very disappointed, the surveyor arrived, didn’t identify himself or introduce himself, just looked around for a few minutes, took measurements and photos and then left within 5 minutes after showing up an hour and a half after the 2 hour slot. Would not recommend.

8 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Elizabeth,

We're sorry to hear that you were displeased with the service you received.

Unfortunately, we are restricted in discussing certain details of a commissioned report outside of the contracting party. For queries regarding the valuation itself, we would recommend these be raised with your solicitor or mortgage broker to be addressed through the proper channels.

If you would like to raise a complaint regarding the customer service you received, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk with the details of your complaint along with the full property address or reference number.

Kind regards,
SDL Surveying

Rated 1 out of 5 stars

survey report lost buyer

My daughter’s buyer’s lender commissioned SDL to carry out a mortgage survey. The surveyor valued her property (a well-kept end terrace) at £0. My daughter subsequently lost her buyer. The surveyor claimed both ownership AND rental in the area was ‘poor’ (clearly everyone who lives locally are squatters then…). Identical properties in the same row sell and rent well - there is non-disputable evidence of this. Raised a complaint with SDL directly (using the customer relations link mentioned by someone else in this thread). Was told politely to not contact them again as we didn’t have any authority to do so. Sellers are losing their buyers due to inaccurate and ignorant surveying, and will continue to do so while incompetent surveyors are protected by their employers.

28 May 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Anthony,

Sorry to hear that you are disappointed with the results of the survey.

Unfortunately, we are legally restricted in discussing the details of a commissioned report with third parties.

If you have further queries regarding the report we would recommend raising these with your solicitor or agent to be addressed through the correct channels.

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

Thank you for your service!

Thank you for your service, you all did my job very quickly and efficiently thanks

4 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Razia,

Thank you for taking the time to leave a review.

We're pleased to hear that you were happy with the service!

Kind regards,
SDL Surveying

Rated 5 out of 5 stars

The SDL gentleman( forgot the name!) Is…

The SDL gentleman( forgot the name!) Is such a genial person, who went beyond his call of duty, to assist me in checking out a block drain and making recommendation for way to sort it out. I would surely recommend his service any day.

2 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Thanks for taking the time to leave a review! It's great to hear our surveyor was able to help you outside of just the inspection.

Kind Regards,
SDL Surveying

Rated 1 out of 5 stars

Surveyed my house on behalf of the…

Surveyed my house on behalf of the buyers, reported it needed a Mundic test, this area in question was built in 2006 from the foundations up i have all documentation including the completion cert from the Council. Mundic was in the 1950`S buyers have withdrawn their offer as this unnessary test would cost another £700. Thanks. YOUR REPLY IS COPY & PASTE THE DAMAGED OF SALE HAS BEEN DONE THE IGNORANCE IS SHOCKING.I WILL REPORT YOUR COMPANY LOOK AT YOUR NEGATIVES MANY HAVE EXPRESSED TOTAL DISPARE AT YOUR SURVEYORS INCOMPETANCE.I ASKED FOR THEIR RICS REGISTRATION NUMBER THEY WOULDNT SUPPLY IT, WHAT ARE THEY HIDING FROM ?????????????

26 May 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Jonathan,

We're sorry to hear that you are upset with the information provided in your buyers survey report.
If you would like to raise a complaint, please get in touch with our customer relations team at customerrelations@sdlsurveying.co.uk

Kind Regards,
SDL Surveying

Rated 5 out of 5 stars

If the SAS were going to use a…

If the SAS were going to use a surveying company to remortgage Stirling lines they’d use SDL Surveying.
They sent a seasoned trooper who stormed my semi going through the building like the lads did in operation Nimrod. Professional, quick and got the job done. He who uses SDL, Wins!

2 June 2026
Unprompted review
SDL Surveying logo

Reply from SDL Surveying

Hi Steve,

Thank you for taking the time to leave a review, we really appreciate your feedback.

It's great to hear that you found the surveyor to be professional and efficient.

Kind Regards,
SDL Surveying

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