Scuffers Reviews 20,766

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 8,954 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, particularly the clothing items like hoodies and sweatshirts, noting their excellent material and design. Many also appreciate the speed of delivery, with several consumers reporting surprisingly quick shipping times. However, some people were not happy with the response time from customer service, mentioning issues with receiving replies to emails regarding returns or order problems. There are also occasional concerns about delivery services, with some packages arriving damaged or experiencing tracking inconsistencies. Additionally, a few customers found the sizing of products to be unclear or inconsistent, leading to difficulties in finding the right fit.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. While many customers praise the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast delivery, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent design, fit, and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Response time

Users describe negative interactions with response times. Many customers report sending multiple emails to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was a bit weird at first, because there were multiple tracking links, but everything worked out perfect. I ordered the Mowa Jorts in yellow and they have good quality and fit well. All in all... See more

Company replied

Rated 4 out of 5 stars

I really love u guys best clothes, especially for summer surf trips, but the delivery is taking way to long 🙏

Rated 5 out of 5 stars

Order went well, though a little confusion on delivery date. Plenty of helpful communication from Scuffers. Had a problem with an order and a replacement was sent out promptly. Seemed like a good and... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love


Contact info

3.5

Average

TrustScore 3.5 out of 5

21K reviews

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1-star

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Rated 1 out of 5 stars

ABSOLUTELY HORRIBLE

I’m trying to return my hoodie and shirt because the quality is so rubbish. I’ve emailed them multiple times and received no reply. I’m so dissatisfied, I want my money back.

4 May 2026
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Reply from Scuffers

We are sorry to hear about your dissatisfaction with the product quality and our unresponsiveness. We are looking into your communication attempts.

Rated 5 out of 5 stars

Streetwear for bigger sizes that actually fit

The delivery was fast and the clothing is amazing. I have a bigger size so finding streetwear I can wear was difficult but Scuffers had exactly what i wanted.

4 May 2026
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Reply from Scuffers

We're so glad you found exactly what you were looking for and that our clothing exceeded your expectations! Thank you for your kind words.

Rated 5 out of 5 stars

High Attencion, quality

Fast delivery, quality products, and a simplified return process when justified.

4 May 2026
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Reply from Scuffers

We're so happy you appreciate our fast delivery, quality products, and easy returns. Thank you for your kind words!

Rated 5 out of 5 stars

I regularly buy T-shirts and hoodies…

I regularly buy T-shirts and hoodies from them. Everything has amazing quality and the material feels super good.

4 May 2026
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Reply from Scuffers

We're so glad to hear you love the quality and feel of our T-shirts and hoodies! Thank you for your continued support.

Rated 4 out of 5 stars

Ordering was a bit weird at first

Ordering was a bit weird at first, because there were multiple tracking links, but everything worked out perfect. I ordered the Mowa Jorts in yellow and they have good quality and fit well. All in all a bit expensive but worth it.

30 April 2026
Scuffers logo

Reply from Scuffers

We are glad to hear you are happy with the Mowa Jorts! We appreciate your feedback regarding the tracking and pricing. We are always working to improve our customer experience.

Rated 1 out of 5 stars

Ordered an x small asked for an…

Ordered an x small asked for an exchange which cost me £10 and a prompt small was sent. Took the x small to several postal places and none deal with fed ex overseas only uk so emailed several times no real answer just the fed ex label keeps getting sent - it’s like no human is able to understand I want to send the x small back but they keep emailing saying send back ??????

29 April 2026
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Reply from Scuffers

We are truly sorry to hear about the difficulties you've experienced with your exchange and the return process. We understand how frustrating it is when communication isn't clear and logistics become complicated. We are reviewing your case to ensure we can provide a helpful resolution for the return of the x-small item.

Rated 5 out of 5 stars

The best quality

Bought my hoodie nearly a year ago and wearing it as I am writing this. It is an expensive hoodie, but the quality is on another level. 100% cotton. As far as ‘expensive’ hoodies go, in my experience, this is the best quality for the price. My hoodie was also around €80 which is on the cheaper side for a designer hoodie, I dont know how you would call it. I was thinking about buying it for a while and I am so happy I did. The colour I purchased is so unique. Really recommend. The 100% cotton makes it so breathable and also warm at the same time. I will be buying another hoodie in a size up for a more comfy vibe and I cant wait to start looking for one.

29 May 2025
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Reply from Scuffers

We are so pleased to hear how much you love your hoodie and that its quality has exceeded your expectations! It's wonderful to know the unique color and breathable cotton have made it a favorite. We appreciate you sharing your positive experience and look forward to helping you find your next comfy hoodie.

Rated 5 out of 5 stars

Can never recommend Scuffers enough

Can never recommend Scuffers enough, their delivery takes a lil longer but the quality is worth the wait. I have 6 of there hoodies and 8 of 4 of there t-shirts. I’m obsessed

6 April 2026
Scuffers logo

Reply from Scuffers

We're so happy to hear you love our products and appreciate the quality! We understand that delivery times can be a concern, and we're always working to improve. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great quality

Great quality. Please continue to be such a good brand and I love the designs that are sewed. They look gorgeous

27 April 2026
Scuffers logo

Reply from Scuffers

We truly appreciate your kind words! We are so happy to know you love our quality and designs. We will continue to deliver great products.

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