Scuffers Reviews 20,721

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 8,954 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, particularly the clothing items like hoodies and sweatshirts, noting their excellent material and design. Many also appreciate the speed of delivery, with several consumers reporting surprisingly quick shipping times. However, some people were not happy with the response time from customer service, mentioning issues with receiving replies to emails regarding returns or order problems. There are also occasional concerns about delivery services, with some packages arriving damaged or experiencing tracking inconsistencies. Additionally, a few customers found the sizing of products to be unclear or inconsistent, leading to difficulties in finding the right fit.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. While many customers praise the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast delivery, with some... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent design, fit, and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Response time

Users describe negative interactions with response times. Many customers report sending multiple emails to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was a bit weird at first, because there were multiple tracking links, but everything worked out perfect. I ordered the Mowa Jorts in yellow and they have good quality and fit well. All in all... See more

Company replied

Rated 4 out of 5 stars

I really love u guys best clothes, especially for summer surf trips, but the delivery is taking way to long 🙏

Rated 5 out of 5 stars

Order went well, though a little confusion on delivery date. Plenty of helpful communication from Scuffers. Had a problem with an order and a replacement was sent out promptly. Seemed like a good and... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love


Contact info

3.5

Average

TrustScore 3.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can never recommend Scuffers enough

Can never recommend Scuffers enough, their delivery takes a lil longer but the quality is worth the wait. I have 6 of there hoodies and 8 of 4 of there t-shirts. I’m obsessed

6 April 2026
Scuffers logo

Reply from Scuffers

We're so happy to hear you love our products and appreciate the quality! We understand that delivery times can be a concern, and we're always working to improve. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great quality

Great quality. Please continue to be such a good brand and I love the designs that are sewed. They look gorgeous

27 April 2026
Scuffers logo

Reply from Scuffers

We truly appreciate your kind words! We are so happy to know you love our quality and designs. We will continue to deliver great products.

Rated 1 out of 5 stars

I sent you a detailed email to which…

I sent you a detailed email to which you have not responded with regards to a return item

27 April 2026
Scuffers logo

Reply from Scuffers

Hello, we’re sorry that you haven’t received a reply regarding your return request.

We understand how frustrating it is to take the time to send a detailed explanation and feel like it hasn’t been followed up properly.

Please send your order details again to help@scuffers.com and we’ll make sure the case is reviewed by the team as soon as possible.

Apologies for the delay and the inconvenience caused.

Rated 5 out of 5 stars

Smooth process

Smooth process, good communication on delivery updates and size was true to size chart.

27 April 2026
Scuffers logo

Reply from Scuffers

We're delighted to hear about your smooth experience and that our sizing was accurate! Thank you for your feedback.

Rated 5 out of 5 stars

Honestly one of the coolest brands I’ve…

Honestly one of the coolest brands I’ve ordered from recently. The quality, fit, and overall aesthetic are amazing. Shipping was faster than expected and everything came exactly as pictured. Definitely recommending Scuffers to friends.

27 April 2026
Scuffers logo

Reply from Scuffers

We're so happy to hear you love the quality, fit, and aesthetic! We appreciate you recommending us to your friends.

Rated 5 out of 5 stars

I am extremely happy with my products…

I am extremely happy with my products from Scuffers company! The quality is absolutely amazing, everything was packed very nicely and securely, and the shipping was incredibly fast. You can really tell they care about their products and customers. I truly appreciate the great experience and I will definitely be buying more items from them in the future. Highly recommend!

27 April 2026
Scuffers logo

Reply from Scuffers

We are so happy to hear you love your products and had such a positive experience with us! We truly appreciate your kind words about our quality, packaging, and fast shipping. We look forward to serving you again!

Rated 5 out of 5 stars

Great customer service.!!

Great customer service.!!
I received my sweater with something weird on it. Made it very easy to return.
I immediately purchased the same sweater again. The sweater is honestly amazing. Such great quality.
It looks so cute on. Honestly giving my confidence a boost. 🫣
I just love love love the sweater! Cant wait for the new-same sweater to arrive.

Shipping to Canada is a bit longer (of course). But its worth the wait!!!

29 April 2026
Scuffers logo

Reply from Scuffers

We're so happy to hear you love the sweater's quality and how it makes you feel! We appreciate your understanding regarding the initial issue and the shipping to Canada. We're confident the new one will be perfect!

Rated 5 out of 5 stars

Good quality

Good quality

30 April 2026
Scuffers logo

Reply from Scuffers

Really appreciate your feedback, it means a lot to us

Rated 1 out of 5 stars

Order was not delivered

Order was not delivered. I’ve emailed twice the customer service and I didn’t get any reply

29 April 2026
Scuffers logo

Reply from Scuffers

We already did contacted you regarding your order being returned to our warehouse.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look