Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be... See more
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After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post o... See more
Company replied
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the te... See more
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Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what... See more
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Company details
Written by the company
****To All Our Existing and Potential New Customers**** For general enquiries Please visit our website – www.screen4.org – which contains an extensive range of information relating to all aspects of our testing process and will answer all general enquiries. Please be aware that our contact channels are experiencing a high volume of interest which is affecting our current wait times. Please only contact us if you have an urgent issue that cannot be resolved using our website. Kind Regards Screen4 Customer Service Team
Contact info
17 Middlewoods Way, S71 3HR, Barnsley, United Kingdom
- 01226 654654
- covid19@screen4.org
- screen4.org
Great experience as usual
Great experience as usual. Antonio was very kind.
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Filipe,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Antonio and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Super quick and easy testing
Super quick and easy testing. Very helpful staff
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Sam,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had and the time you have taken to review our service, we hope you choose to use us again in the future.
Kind Regards
Jamie
Quick friendly and efficient service
Antonio was extremely friendly and performed the test for me as i was struggling and i get my results and certificate emailed before i leave. This has been a pleasant and quick experience.
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Chloe,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Antonio and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
I've used this service before
I've used this service before - remotely but this time I decided to do a PCR test in clinic as we have just returned from seeing family abroad. I was met by Antonio who was super patient, and friendly, and was very meticulous in making sure I understood the process and filled out forms correctly. He was also v. patient with my 4 year old son who accompanied me. I will continue to recommend the Hammersmith service to my family and friends - many thanks Antonio.
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Lara,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Antonio and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Antonio
Had the clinician called Antonio, very helpful , friendly and made me feel very relaxed.
Lovely character and mannerism.
Would definitely recommend this service to others !
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Renee,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Antonio and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
WARNING!!!! DELAY OVER WEEKENDS !!! WE DID NOT GET RESULTS IN TIME
We sent our PCR test on the Friday for our flight on the Tuesday morning as recommended by TUI. By Monday morning we still did not have our results back. I spoke to Screen4 and they still had not received the tests and blamed Royal Mail for this. I asked them to cancel the tests and to not send to the lab and we would pay for the post and packaging plus for the kit.
They did not do this and sent the tests to the lab - we received our result whilst being in the air.
We had to pay for another last minute PCR at a high cost walk in centre to board or flight.
Screen 4 did not offer any refund and said it was up to us to read the terms and conditions and take into account Royal Mail delivery services. This is correct! However the tests were cancelled but they still continued to process the results even though the results were pointless as we knew we would not have the results back in time.
Plus why offer a service that they knew would never be back in time?
We were offered nothing in return. Wasted £100 on two tests and had to pay a further £100 each as we needed results back to board out flight.
Wouldn’t use again.
I would use Chronomics for any future testing as they are reliable.
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Joe,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Went for 2nd day test on arrival
Went for 2nd day test on arrival. Very clean and professional lab. Staff Chrissie was very professional and managed the tests well.
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Haider,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chrissie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Due to a rejected PCR sample on…
Due to a rejected PCR sample on Christmas Day, had to arrange a re-test at short notice on Boxing Day. Spoke with Tyler and he worked his magic and managed to organise a re-test for the next day. Thank you Tyler for making this process as stress free as possible; your professionalism and understanding was appreciated.
26 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Drew,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Tyler and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Day 5 of a long wait to get our day 2…
Day 5 of a long wait to get our day 2 PCRs. They should tell if they don't have the capacity to deal with demand rather than taking people's money and leaving them stuck in limbo. Or contract others to increase capacity in Spain, France or Germany.
23 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Rod,
Thank you for your review. We consider all feedback valuable.
Screen4 Use DPD to dispatch test kits in line with customers travel requirements, sometimes delays can happen which is outside our control, we will do everything possible once you contact our Customer Service Team to ensure any issues that occur can be rectified.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Reply from Screen4
Good Afternoon or Good Morning (insert Customer Name),
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Louise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Ordered three PCR test two of which…
Ordered three PCR test two of which were ok the thirds lid was not secured properly and leaked all its contents before it got to us.
Two phone calls waiting in queues of 1hrs and 45mins (which was ‘cut-off’ midway through my explanation) and the second I could give more time than the 1hrs 30mins I waited in a queue.
Eventually got messaged back by email first reply 13 days after the test was needed. Self isolation and negative results deemed this length of time mute.
Their solution is to send me out another PCR test which for the above reasons is pointless. Like me, I’d suggest you go elsewhere for a decent service.
23 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Neil,
Thank you for your review. We consider all feedback valuable.
Sorry to hear you received a kit in an unusable condition and upon trying to contact our customer service, the volume of incoming calls were high and wait times higher than normal.
Please be assured we do everything possible to resolve a customers query and apologize that an offer of another kit wasn't suitable for you.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Spoke to Tyler Dunning on their contact…
Spoke to Tyler Dunning on their contact line regarding my day 2 return to UK test as i had forgotten to input data of my sample to associate the test with myself he helped rectify this and get the relevant details input on my online account so i could receive my test results. Was a fast and approachable service.
23 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Brett,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Tyler and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Terrible service. Do not use if you’re in any hurry.
Terrible service. Do not use unless you are happy waiting a long time for your PCR result. Posted three tests last Saturday.Two we’re delivered on Monday (results Tuesday) which was Ok but my son’s wasn’t delivered until Wednesday morning by Royal Mail Track24 and didn’t get to the lab till that evening. It’s now Thursday and we are still waiting. Cancelled Christmas events with not much empathy from anyone at Screen 4 and no offer to reimburse for the delay. They need more drop boxes so you don’t have to use Royal Mail. They only have half a dozen across the whole country which is pretty rubbish.
23 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Larry,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Professional and straightforward
Simple and straightforward booking process. On arrival at the clinic Chrissie was very friendly and professional, helping each step along the way to make sure everything was setup correctly to record the results.
23 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Robert,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chrissie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Supportive and patient
Very efficient service and super helpful staff especially Chrissie who put my daughter at ease for her PCR test. 5 stars service from her .Thank you.
22 December 2021
Unprompted review
Reply from Screen4
Good Afternoon W,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chrissie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Very slow service after 6 days still haven't had my result back
Very slow service, luckily I did have an alternative, or I wouldn't have been able to fly.
I've bought a Pre-Travel PCR Self Test for my flight, and because I was supposed to fly on Sunday 19th, I took and shipped my PCR test on Thursday 16th. The tracking showed that it was delivered on Friday 17th at 4 pm, but I only got a confirmation email from them about the processing after four days on Tuesday the 21st.
On today 22nd, 6 days after I took and shipped the PCR test still haven't got my result.
Look somewhere else If you're need a PCR to fly
22 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Allessandro,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
The service we offer for the PCR Testing requires barcode entry from the sample for results to be reported and if barcode is entered incorrectly or not entered may cause a delay in results been reported.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Elsie was extremely helpful and we…
Elsie was extremely helpful and we totally understand our extremely long wait is not her fault. She gave us ideas as to help.
Sadly this is an expensive service that is let down by the postal system.
21 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Kt,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Don’t deserve the 1 star rating I have…
Don’t deserve the 1 star rating I have had to leave. Appalling service- total rip off - paid for rapid antigen test kits prior to gov guidelines changing, unable to cancel although tests hadn’t been despatched. Tests should have been received 6 December, it’s now 20th and still not here! Have emailed Screen4, no response, can’t get through on phone either. Last time I posted negative review on here ( 29 November) they emailed me back within 1/2 hour - obviously that is the only way to get a response from this company. Wonder how much money they have made in the last few weeks by not refunding or sending rapid antigen tests ordered before 28 November. Look forward to hearing what your excuse is this time Screen4.
20 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Jules,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Government Guidelines can change as often from a daily to weekly basis.
Sorry to hear upon trying to contact our customer service, the volume of incoming calls/emails were high and wait times higher than normal.
Please be assured we do everything possible to resolve a customers query.
All refunds are processed in line with our Returns and Refunds Policy which can be seen on our website and within the terms and conditions provided at point of purchase.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Excellent Service
Used Screen 4 on several occasions- very good service.
Had clinician test at Hammersmith staff there were very welcoming and professional. Manta was brilliant- took her time.
Great Service
20 December 2021
Unprompted review
I am very happy from all Screen4…
I am very happy from all Screen4 services.
My last test was performed extremely well from a professional named Weronika, lots of thanks. Great job!
20 December 2021
Unprompted review
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