Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be... See more
Company replied
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See what reviewers are saying
After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post o... See more
Company replied
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the te... See more
Company replied
Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what... See more
Company replied
Company details
Written by the company
****To All Our Existing and Potential New Customers**** For general enquiries Please visit our website – www.screen4.org – which contains an extensive range of information relating to all aspects of our testing process and will answer all general enquiries. Please be aware that our contact channels are experiencing a high volume of interest which is affecting our current wait times. Please only contact us if you have an urgent issue that cannot be resolved using our website. Kind Regards Screen4 Customer Service Team
Contact info
17 Middlewoods Way, S71 3HR, Barnsley, United Kingdom
- 01226 654654
- covid19@screen4.org
- screen4.org
Amber was great
Amber was great, really helpful and friendly. This was after I got through which took about 20 mins.
5 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Mr Butler,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Amber and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
My experience off Amber today was great…
My experience off Amber today was great regarding my fit ti fly test. Gave my great advice about how to do the test and how to drop of off as it has to be a 48 hr test. Thanks again Amber
5 January 2022
Unprompted review
Reply from Screen4
Good Afternoon David,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Amber and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Total waste of money
The first time I wanted to use the test it arrived so slowly that I paid for another test in my local testing centre.
Now I wanted to use it, six weeks later, but the account link had expired and i have tried to contact them but nobody replies.
Why can you only access the account within three weeks of purchasing the test by mail?
Why do you not pick up the phone or respond to messages?
I am now going to my local testing centre for the second time - shame on you, total waste of money
4 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Juliana,
Thank you for your review. We consider all feedback valuable.
Screen4 Use DPD to dispatch test kits in line with customers travel requirements, sometimes delays can happen which is outside our control, we will do everything possible once you contact our Customer Service Team to ensure any issues that occur can be rectified.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
All Account Links are only active for 21 days if not accepted within this period of time, Please contact our Customer Service Team which are available Monday to Friday 9 am to 5pm and Saturday and Sunday 10 am to 4pm you can contact our Customer Service Team on the phone, email or webchat
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Elise has been helpfull and very sweet…
Elise has been helpfull and very sweet to help me with regards to my queries.
Thank you,
Luciana
4 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Luciana,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Amber is top-notch
Amber assisted me in correcting some PCR Day 2 test information on my account. She was friendly, professional, and solved my problem with a minimum of fuss. I only wish I had been connected to Amber in something less than 67 minutes of holding on the phone! Screen4 should find and hire more Ambers!
4 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Frank,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Amber and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
website doesn't work and customer…
website doesn't work and customer service doesn't answer the phone or livechat
4 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Adam,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Throughout our opening hours which are Monday to Friday 9 am to 5pm and Saturday and Sunday 10 am to 4pm you can contact our Customer Service Team on the phone, email or webchat.
We are sorry you couldn’t reach us when you needed us the most and hope you choose to use us again in the future.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Suzie was excellent,very helpful and…
Suzie was excellent,very helpful and quick
Much appreciated
4 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Gerard,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Suzie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Quick and helpful assistance
I had some questions and I got them answered in no time. Amy was so helpful. I can totally recommend their service.
3 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Tom,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Amy and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Robert Thorogood was an absolute star…
Robert Thorogood was an absolute star (or more correctly 5 stars). He patiently answered all of our questions and updated our account. Couldn't be happier with his service.
3 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Keith,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Robert and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
The system was faulty and unable to…
The system was faulty and unable to recieve the documents or even login appropriatly from other devices. But Robert T. Was able to help us and support us through all our frustration.
2 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Ricardo,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Robert and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
No even partial refund even in case of…
No even partial refund even in case of change of requirements. Company purely aims for profit not for good service or relation with customers. Much
better experience with other companies.
1 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Mateusz,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Government Guidelines can change as often from a daily to weekly basis.
All refunds are processed in line with our Returns and Refunds Policy which can be seen on our website and within the terms and conditions provided at point of purchase.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Very friendly and efficient service
Very friendly and efficient service. Chrissie took our tests and she was lovely and caring.
31 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Barbara,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chrissie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
DO NOT USE THIS COMPANY!
They use Royal Mail Priority Post but don't bother to conform to Royal Mails conditions and thus don't seek compensation from Royal Mail when the items are lost/delayed. After 4days from posting, I had heard nothing, so asked for a refund. I was told that Screen4s TandCs show that they are not responsible for 'third party' delays. What nonsense, Royal Mail is their direct contractor and had a robust process been used, ie Royal Mails, then Screen4 could have claimed compensation and compensated me. Why should they though, its my loss not theirs. They treat their customers with contempt.
31 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Derek,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We are more than happy to assist our customers in raising Royal Mail compensation claims. As part of that support, we make sure that any customer wanting to do so, fits the qualifying criteria before raising a claim, as per Royal Mail’s terms and conditions. Unfortunately, your case did not fulfil the criteria on this occasion. Please review their Tracked 24 terms and conditions for more details on this.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
2 Day PCR Test - VERY SLOW
2 Day PCR Test.
The kit was delivered in good time for my arrival in the UK and it was easy to follow - hence an extra star.
However, the processing was unacceptably slow - having had a five-hour turnaround on my PCR to enter the UK. I was unable to leave self-isolation for four days whilst awaiting these results - and it was not the fault of the post office this time.
30 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Julian,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Tyler gave excellent service
Excellent service this morning from Tyler at the Barnsley office. He was patient and helpful regarding tests and pricing. Offered to stay on line to help whilst I placed my order. Didn’t need the reassurance as the site was easy to negotiate but the offer was appreciated.
30 December 2021
Unprompted review
Reply from Screen4
Good Afternoon,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Tyler and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Great pricing and awesome customer service
While we are all still living in crazy times with ever changing travel and testing COVID-19 rules, it is really great to have found a company that delivers quality products at a reasonable market price with stellar customer service. Kristi was extremely pleasant and helpful. All of my questions and needs were answered and resolved quickly.
29 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Stephanie,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Kirsty and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Excellent service from Screen4 last…
Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be arriving at 1pm. Soon after 7pm I received an email informing me my sample had been received at the lab.
I received my result in an email at 2am Friday.
Excellent company who don’t rely on Royal Mail but provide their own courier service.
I’ll be using this company for my next holiday test in February.
I cannot fault this company.
Highly recommended.
Thank you Screen4.
29 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Jill,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had and the time you have taken to review our service, we hope you choose to use us again in the future.
Kind Regards
Jamie
Antonio was fantastic with me on two…
Antonio was fantastic with me on two separate occasions. The experience was quick, hassle free, and the results came within 24hrs.
Antonio himself was great to interact with, was quick to answer questions, and is the reason I went abck to screen4 for the second test
29 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Abid,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Antonio and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Problem solved thanks to Amber
We had a problem uploading our test results, but Amber helped us. Amber was very professional, friendly and very efficient. Everything was sorted in no time thanks to her!
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Elena,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Amber and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Pretty poor considering it is…
Pretty poor considering it is recommended by Oneworld.
On first LFT I asked where the QR code was to upload and was told their website is wrong and you dont get one, impossible to communicate with them.
On trying to book a return Day 2 PCR test remotely from Ca, USA, I found I could not use either credit card that I had with me in the USA with NO other means of payment, due to supposed bank failing to confirm. Was told they dont take AMEX but website allowed it to be entered and for Credit Card advised to try again and contact the card issuer. Useless. They couldn't explain the Mastercard refusal but then selected another company CityDoc where it was accepted immediately for payment. from the West Coast USA.
No apologies until I submitted a formal complaint to their senior management and impossible to contact quickly with sensible answers, cant be their difficult to fix their website quickly and accurately.
I am forwarding this to my BA Customer Retention Content for info and action.
28 December 2021
Unprompted review
Reply from Screen4
Good Afternoon Chris,
Thank you for your review. We consider all feedback valuable.
I am sorry to hear you experienced some issues when using our service.
The Antigen Test Certificates at the time didn't include the QR Code, I can confirm they do now and we have taken steps to prevent this from happening to any other customers.
Sage Pay Opayo will only accept the required Cards approved by this service and apologies that this caused a problem when booking your Covid Tests.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
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