Most frustrating company I have ever ordered from. Terrible customer service, poor communication, impossible to talk to anyone and zero common sense. They made error on a return and cannot understand... See more
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Review summary
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I ordered two pairs of shoes. I had to return one pair. I followed instructions provided, they’ve received the shoes back and it says my refund has been processed but no funds have been returned.... See more
Don’t do it! - Shame on me for not checking reviews first would have never been in this predicament! - I am now out money and boots - incredibly unhelpful - I requested names of mangers twice and not... See more
Company replied
I ordered a pair of shoes from the website and unfortunately they didn't fit me. I've been trying to get a refund for almost a month now. I followed the instructions as per Schutz, sent the package ba... See more
Company details
Written by the company
Defined by a confident, bold, and purpose-driven attitude, Schutz shoes lead the conversation, delivering fashion at your feet, one head-turning pair at a time.
Contact info
595 Madison Ave, 10022, New York, United States
- customercare@schutzusa.com
- schutz-shoes.com
1.6
Bad
153 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I bought a pair of black Farrah Schutz…
I bought a pair of black Farrah Schutz pumps from Neiman Marcus. The heel on the left shoe separated from the sole. I weigh 135 lbs and take good care of my shoes. As the purchase date was past 30 days, I contacted Schutz Company Customer Care. They asked me to send proof of purchase and photos of the shoes, which I gladly provided. After two weeks of no response I contacted Customer Care again. To my surprise they claimed to have no knowledge of their email addressed to me and declined my request for a store credit or repair of the damaged shoe. Let me also advise that a work colleague shared the same experience with two (2) pairs of Schutz pumps. Luckily we did not suffer injuries when the heels separated. I will never buy another Schultz shoe. Their Customer Care Team needs dire training in Customer Care or be let go.
13 April 2019
Unprompted review
Worst customer service ever they lie…
Worst customer service ever they lie they cheat and they steal I tried to return a pair shoes and they had the nerve to tell me it was final sales it did not say that on the final paperwork receipt nor did the screen shot of my order state it was a finale sale. I will never purchase shoes from this company ever again and I will tell my friends and family to do the same. Shame on you Schutz for being schmucks !!
17 October 2018
Unprompted review
Is Schutz a real company?
I placed an order and it never arrived fedex said delivery was made but the system said it was out for delivery. I was confused by the situation so I called the number provided and sent an email nothing I’m concerned because my order is for 150 dollars that I cannot afford to loose . The number is a dead end and takes you to a message inbox with no out going messages identifying where exactly you are calling. Bellow is the contact information from their webpage . Don’t risk it !
Online Hours of Operation:
Monday - Friday: 10AM - 6:00 PM
T. (646) 561-3550
E. onlinestore@arezzousa
12 September 2018
Unprompted review
Worst shoe company
If i had chance, i would give less rating. I ordered shoes from Schutz website on 12/25/2017. i received the shipping tracking number on the 26th. Since 23 days, the tracking number shows that the label was created. But the shoes were never shipped. I am writing emails to the company asking about the order but nobody replies my emails. Their online chat is always closed. There is nobody that you can reach and explain your problem. I need to go ahead and call my bank to dispute the charge. Don`t buy anything from this website. They will give you a lot of headache.
18 January 2018
Unprompted review
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