SCHUTZ Reviews 

Will never shop here again. the shoes are absolutely NOT true to size, which would be fine if they allowed you to exchange sizes… but they do not.There is no holiday return extension as most stores have so that you can buy Christmas gifts and return them after the holidays. My mother puchased these shoes for me for Christmas (a size 8 and I am true to size). They didn’t fit because the sizing is incorrect and I am now stuck with 170 dollar shoes that don’t fit me and they won’t exchange for the correct size. Horrible

I ordered a pair of size 9 boots in September and when I decided to wear them in December they were extremely large. I checked the box and it showed a 9. I checked the boots and they sent a 9.5 in a 9 box. I attempted to return their error and was denied. I will never purchase another pair of shoes from Schutz.

Customer service is trash. At first all I wanted was to exchange for a different size now, I all I want is my money back. Customer service doesn't call back or email back. I eventually had to call a local store in Beverly Hills and was told to send the boots to their store. From now on buying my boots from Freebird by Steve Madden!!

Wrong sizes were sent to me. I have emailed them several times with no reply impossible to get through their live chat and no one replies to emails! I am waiting for a refund. Shoes were returned over 8 weeks ago!

Worst experience I have ever had dealing with a shoe company. I received the shoes which were too small emailed the company several times the wrong date of order was typed on my packing slip and will not accept my order number or my email address. I can’t even sell the shoes because the straps are too short. This company needs to be reported. Has no phone number does not answer emails also tried the chat never responded I am out of $140.00 and I am pissed to say the least. Bogus company don’t waste your time or money

Please proceed with caution. I ordered shoes and never received them. Customer service non-existent/unresponsive. You can’t reach anyone by phone — only email, and all you get back is an auto-generated email. I finally got someone to respond to a chat on their website, but they offered very little help other than an apology- still have not refunded me or sent merchandise. Save your hard earned money for a retailer that deserves your business. Me and others have had a nightmare experience. Don’t think they will survive with their current subpar operation standards. Sad but true.

Awful time getting a hold of customer service. I was able to chat with them online, and now am unable to do so. Get no one over the phone , and no response back for my return. Can’t air up to 15 days for a re shipment of new size or refund. I needed them for a wedding, the shoes are now oos online in my size after waiting over a week since my return was processed by them, and no idea when. I’ll be getting a refund if ever, bc I get absolutely no response back. Absolutely terrible customer service on their end.

Apparently their sandals run small and their boots run big. I am usually a ten is most shoes never had to go up, initially I thought maybe this one particular shoe just runs small but then two shoes later those are too small as well. They have on their site that their shoes are true to size but that is totally false. My second complaint is why would have to wait to for a return to be approved? As a consumer I should be able to return a product that no longer suits me for any reason as long as I am with it the return period. Trying to get a hold of someone is IMPOSSIBLE!! I have emailed customer service, created two tickets online and called their non working number repeatedly. As most of the viewers I considered them to be a reputable site since their shoes were sold at popular department stores but it turns out that you receive much better customer service and support for your Overseas based companies.

I am without the products, without refund and absolutely no ANSWERS!!!! Horrible!!!!!!

I need to refund both of items for refund due to bad quality and wrong sizing.
Also need to paid for the return cost which is almost £45 back to USA which is ridiculous
Bad bad service . Definitely should Avoided

I horrible customer service.
I order a GREEN avva shoes….then I received RED Avva shoes in the mail. I’ve been trying to get in touch with customer service,NO ANSWER. I sent them and email, I got a reply saying, they’ll get in touch with me in 2business day and I still haven’t heard back from anyone. I thought this was a reputable USA shoes company, but I’m disappointed with the shoes and customer service. I’ll never order from this place ever again!!! One ☝️ disappointed ☹️ customer. I should’ve read the reviews before purchasing anything from here.

I bought 3 sandals with you, all size 7.5. The Emmanuelle River Aqua sandal was delivered in a 7.5 foot and a 5.5 foot. I got in touch to make the return and get the right sandal, it took several days to send me the return authorization, I only got it after complaining in the CHAT. now the new sandal has been confirmed but I have been waiting since June 4th for my order to be processed. How much longer will I have to wait to get the product I paid for? I have already returned the wrong numbered pair of sandals and I want my sandals with the correct numbering. for sure this was my first and last purchase with schutz in the US, as buying in Brazil is much cheaper and as I have family in BR, they manage to send me through DHL. cheaper and faster than schutz USA.

Horrible customer service!! They dont even have a number to call ..only a form to fill and they never call you back!!

Awful! I thought this company was reputable as it is sold at Saks, Nordstrom but it's terrible quality and even worse customer service. Customer service is nonexistent; you have to REQUEST a return if you want to return anything, and customer service doesn't respond for WEEKS. Phone number goes nowhere. Extremely aggravating and time consuming, especially for mediocre shoes.

Bad customer service!! They took over a week to respond back to me about approving a return & the status of a shoe that was “all of a sudden backordered” but never receive an email update about it. Their phone number doesn’t work so you can only get them through the chat but they have you waiting so long an never get back on to finish answering your question. I was supposed to receive a new FedEx QR code for the return after chatting with a representative yesterday and it was never sent. The representative also didn’t answer all of my questions and ended the chat. FedEx could not accept the previous one because it didn’t work in their system and they said it was a bogus QR code. I have been back and forth with them about this return too many times on top of the bad customer service! I would like to get this shoe returned so that I can be done with this company!

I agree with most reviewers..giving them only one star ..I wish I had a zero star for Customer Service... The phone number that I called ..no one responds ..the chat customer service is unhelpful and not available during the hours listed..
The manufacturer should hire a new customer service team..
The manufacture also does not warrantee their shoes for damage you will be stuck with it.. unless you bought it from a reputable store such as Nordstrom‘s or Bloomingdale’s..

Disgusting disgusting disgusting avoid avoid avoid this company like the plague. I mean it. Don’t risk it. Dispatch is so long, customer service is horrific and fake, shoe quality is so bad, comes up small, I have never come across a company this bad. I am in shock and shook I will be taking legal action against them.

I ordered the black crocodile embossed leather bag looks exactly like the picture BUT the bottom of the bag is poorly made I am nervous that when and if I do use it that my belongings will fall out that’s how terribly made the bag is I’m so disappointed bc I loved the style and they stated it’s genuine leather so I figured it was worth the 225$ I was definitely mistaken!

The size of the shoes are way toooooo small. They do not correspond to the US standard length measures. To get a refund is a nightmare and once you get it, they give you practically nothing. I will never buy anything from this store.

terrible!!! I bought a pair of sandals and runs small so I ask to exchange them they said it wasn't available the size up so they would refund me which is two weeks ago and nothing on my bank account. But I decided to give it a chance and bought another pair of sandals and they send me one-foot size 7.5 and the other 6.5 like how they mixed numbers and they didn't even check before sending it!!! so they don't care about the customer at all, they have a phone number when you google it and it does not work! don't buy them! really a big mistake, they are quality shoes with a terrible peoples working on it so in the end, you just lost time and money