Scented Narcissi Reviews 

463
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful fresh flowers, wonderful natural fragrances, and careful packaging that ensure the delicate blooms arrive in pristine condition for various special occasions. Many people also find the online ordering process very simple to navigate and greatly appreciate the reliable delivery service that brings vibrant colour during cold winter days. Some reviewers were not happy with delivery delays caused by unexpected transport problems or external courier issues. A few consumers also noted that packages occasionally arrived crushed or damaged, or that the flowers sometimes experienced shorter lifespans than expected.

What people talk about most

Product

Customers shared immense satisfaction regarding the product, frequently highlighting the pristine condition,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the blooms are incredibly beautiful,... See more

Delivery service

Users describe positive interactions with delivery service, noting that fresh blooms consistently arrive on... See more

Service

Customers consistently note positive experiences with service, frequently praising the helpful support and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the website is easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just stunning. I sent these to my sister who absolutely adored them - incredibly beautiful and dainty with a gorgeous scent - 35 stems of pure delight. They are so different from all the other flowers... See more

Rated 5 out of 5 stars

Firstly I was emailed a deal for being an existing customer. The website is attractive, clear and easy to use. It is simple to navigate between different products. Ordering and adding discounts is sim... See more

Rated 5 out of 5 stars

Great website and so easy to order, especially when you are sending orders to different addresses. These orders were surprise gifts for my daughters which they both loved. Wish that I could send some... See more

Rated 5 out of 5 stars

Fantastic customer service and absolutely beautiful flowers. I am so pleased I ordered these from scented narcissi, my sister was delighted with them and said they looked and smelled divine. Thank y... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Steeped in heritage, Scented Narcissi, The Blue Box Flower Company, is the first point of call for luxury flowers in the UK. Based on St.Mary’s, the Isles of Scilly, recognised internationally for its historical industry of Scilly flowers, we are a wholly unique online florist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(463)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery lovely scents.

Prompt delivery, delightful fresh smelling narcissi. They lift the house when all the Christmas decorations come down.Thank you

2 January 2025
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

A touch of spring in the depths of winter

As always Scented Narcissi sent our flowers on time and well packed so that even a few hours in the rain on a doorstep meant they were still perfect when opened and gave much pleasure to their recipients. We love sending these flowers to special people as they are a sign of spring in what to most of us is the depths of winter.

30 December 2024
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Reply from Scented Narcissi

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Perfect

Perfect! Lovely healthy flowers that smell wonderful. Arrived beautifully packaged on the day requested. Definitely will be buying these again.

30 December 2024
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

There to help !!

I needed a delivery for new year - but there were no slots - so I emailed and I was given a slot for new year !! Brilliant and a huge Thankyou !!

30 December 2024
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Reply from Scented Narcissi

We're so glad we could help! Thank you Sarah!

Rated 5 out of 5 stars

The perfect present

The perfect present. Beautifully wrapped, heavenly scented. Full tracking updates, and easy to navigate the website. And amazing that they have been grown and picked in the Scilly Isles and then delivered to me ! Just as promised.

30 December 2024
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Reply from Scented Narcissi

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Great customer service

I am risking sending this before the three ordered bunches have arrived. I'm doing this because I was so impressed, and will be away before I get reports.

I have become amazed by any company that answers the telephone promptly, and efficiently, and very cheerfully. i was especially annoying because my orders were ten minutes before their closing on Friday. And they remained cheerful, when i got in a muddle, and mucked them about. So far, full marks!

13 December 2024
Unprompted review
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Reply from Scented Narcissi

Thank you so much for your lovely review! Being surrounded by beautiful flowers every day makes us very cheerful and also speaking to lovely customers like you!!

Rated 5 out of 5 stars

Stunning flowers

Ordering in advance super easy. Delivery information and packaging all perfect. The flowers are stunning and the smell divine. Excellent company to deal with. Thank you.

3 December 2024
Rated 5 out of 5 stars

Beautiful Narcissi!

Easy to order and narcissi are always beautiful. Nice to know which flower growers on St Mary's supply the narcissi. Can imagine the Islands after having visited many, many times. Delivered on time as well. 😄

4 December 2024
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Reply from Scented Narcissi

Thank you so much Jacky!

Rated 5 out of 5 stars

As always beautiful flowers

As always beautiful flowers. The website is easy to navigate and arrived in perfect condition. I have bought the 3 month letter box subscription so I get the wonderful aroma of my favourite flowers over the winter.

3 December 2024
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

Glorious flowers by post

Great company and wonderful flowers. Excellent delivery and service. Have used many times and never been disappointed.

2 December 2024
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Reply from Scented Narcissi

Thank you so much Gillie!

Rated 2 out of 5 stars

Disappointed flowers late and packaging…

Disappointed flowers late and packaging damaged

28 November 2024
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Reply from Scented Narcissi

I'm so sorry you were disappointed with your delivery. We try to make it as clear as we can that, although the majority of orders arrive on the chosen date, delivery dates are only approximate. The packaging occasionally receives a bump or two as the flowers have a very long journey from Scilly. The main job of the box is to keep the flowers safe inside.

Rated 5 out of 5 stars

Kind and helpful staff.

Helpful, kind and courteous staff - queries, including my mistakes, dealt with promptly. Flowers always beautiful, putting smiles on faces that lasts as long as the flowers, delivered packaged so well (and all recyclable too!).

27 November 2024
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Reply from Scented Narcissi

Thank you so much for your lovely review!

Rated 4 out of 5 stars

The only problem was that OPD didn’t…

The only problem was that OPD didn’t deliver on the day they said that would so the flowers were in the van another 24 hours before I received them.
That said, they survived and have opened and lasted beautifully.
Always a joy to give and receive!

27 November 2024
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Reply from Scented Narcissi

We're so glad the delivery was a success in the end! Thank you!

Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers ! Stunning my favourite’s
Delivered in gorgeous blue box with ribbon etc
A lovely gift!

27 November 2024
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Reply from Scented Narcissi

Thank you so much Jane!

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