Scented Narcissi Reviews 

463
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company, praising the consistent quality and exceptional service. Customers frequently mention that the flowers arrive wonderfully fresh, beautifully packaged, and emitting a delightful, long-lasting fragrance that brightens up the room. People love sending these charming blooms as special gifts to friends and family because the online platform is very simple to navigate. However, some customers also noted issues with courier delivery delays or occasional unexpected problems during transport. A few people experienced late arrivals for important dates or found that the exterior packaging was slightly crushed upon reaching its final destination.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the gorgeous scent, pristine... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the long-lasting freshness, pristine... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt updates and punctual... See more

Service

Clients share satisfaction on service, frequently highlighting friendly, helpful staff and prompt telephone... See more

Order

Customers consistently note positive experiences with order processes, highlighting the easy website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just stunning. I sent these to my sister who absolutely adored them - incredibly beautiful and dainty with a gorgeous scent - 35 stems of pure delight. They are so different from all the other flowers... See more

Rated 5 out of 5 stars

Firstly I was emailed a deal for being an existing customer. The website is attractive, clear and easy to use. It is simple to navigate between different products. Ordering and adding discounts is sim... See more

Rated 5 out of 5 stars

Great website and so easy to order, especially when you are sending orders to different addresses. These orders were surprise gifts for my daughters which they both loved. Wish that I could send some... See more

Rated 5 out of 5 stars

Fantastic customer service and absolutely beautiful flowers. I am so pleased I ordered these from scented narcissi, my sister was delighted with them and said they looked and smelled divine. Thank y... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Steeped in heritage, Scented Narcissi, The Blue Box Flower Company, is the first point of call for luxury flowers in the UK. Based on St.Mary’s, the Isles of Scilly, recognised internationally for its historical industry of Scilly flowers, we are a wholly unique online florist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

463 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(463)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful flowers at excellent prices

Firstly I was emailed a deal for being an existing customer. The website is attractive, clear and easy to use. It is simple to navigate between different products. Ordering and adding discounts is simple and quick - communication is good. The actual flowers are lovely - very well packaged and they smelt divine. They also lasted really well.

2 December 2025
Rated 4 out of 5 stars

Beautiful flowers delivered on time

Beautiful flowers delivered on time. However the packaging was crushed, and the presentation was not good, no lovely box or tissue and the card was wet. This was a big thank you gift so I didn’t get to hear about the issue until some time after delivery or I would have complained. A bit disappointed.

2 February 2026
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Reply from Scented Narcissi

Thank you so much for taking the time to write your review.
Our boxes are made from really tough, quality cardboard and their most important job is to keep your flowers safe and protected from knocks, during their long journey from the Isles of Scilly. However, if the box is actually crushed, causing damage to the flowers, we encourage you to let us know so that we can take it up with the courier.
I have looked at your delivery photograph and I must say, the two boxes look to be in perfect condition! If you have any photographs to show otherwise, please do send them to us.
I am very surprised to hear that there was no tissue around the flowers. One very capable member of staff, who has been in the role for 5 years, packs every single order, so it would be very strange indeed if she had forgotten to wrap your flowers in tissue before placing in the box.
Thank you again for your review :)

Rated 5 out of 5 stars

Welcoming greetings

Welcoming greetings, very competent service & wonderful fragrant narcissi delivered just as agreed.

2 February 2026
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Reply from Scented Narcissi

Thank you!

Rated 5 out of 5 stars

Beautiful narcissi bought a smile on a rainy day!

Fantastic customer service and absolutely beautiful flowers. I am so pleased I ordered these from scented narcissi, my sister was delighted with them and said they looked and smelled divine.
Thank you for your fantastic service in every way. Will definitely be ordering again.

29 January 2026
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

Personal service

Really good service and a friendly voice for those of us who struggle with the internet!

29 January 2026
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Reply from Scented Narcissi

Thank you Kris!

Rated 4 out of 5 stars

The most delightful fragrent little flower ever.

In Jan/Feb when it's cold and miserable, this delightful box comes to your door, beautifully packed the fragrance hits you hard to believe this year especially with the big storm. These have survived horrific winds which makes them even more delightful.
Follow your instructions mine have lasted nearly 2weeks. You won't be disappointed and staff so helpful on phone. I will be sure to get my order in for next year.

3 February 2026
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Reply from Scented Narcissi

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Another great order!

Another great order, despite the inclement weather and a delay due to inaccessibility - our road being flooded, the narcissi arrived in perfect order, beautifully packed and bringing a little bit of the Isles of Scilly to our home.

26 January 2026
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Reply from Scented Narcissi

Thank you so much!

Rated 3 out of 5 stars

Not the usual high standard

I have used this company for many years after my daughter used them for her wedding flowers.
The daffodils normally arrive in tight bud and then gradually open and emit the beautiful perfume.
However, the ones I sent for a gift to my sister arrived late due to a problem with transport and sadly they were not in the lovely condition I rely on when using this company.

5 January 2026
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Reply from Scented Narcissi

Thank you so much for taking the time to review your order. I'm so sorry you were disappointed with the flowers. The delivery date you chose was the 6th of January, however we make it very clear that this chosen date is only approximate, due to our remote location. I can see that your order arrived on the 7th of January having left the islands on the 5th.
I also notice that you ordered Hugh Town, which you haven't had before. Every variety is completely different and Hugh Town flowers open much faster than the Paperwhites, which are what you have ordered previously. This doesn't, however affect the vase life. The Hugh Town also have a more subtle scent than the Paperwhites.

Rated 2 out of 5 stars

Delayed delivery

Unfortunately the courier (APC) overnight delivery did not deliver these flowers on the correct day (my daughter's birthday).. Disappointing. The whole point was to surprise my daughter.. instead I had to send her a message apologising that the flowers I had ordered for her birthday were not going to be delivered on the day.

5 January 2026
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Reply from Scented Narcissi

Thank you so much for your review. We make it very clear that delivery dates are only approximate and we suggest selecting a date a day or two ahead, if the flowers are for a special occasion. I do hope your daughter was delighted with her flowers when they arrived the next day.

Rated 5 out of 5 stars

Lovely flowers arrived in perfect…

Lovely flowers arrived in perfect condition, barely opened but have done over three days and a lovely scent. We were advised they would arrive a day late due tonsnow and they were none the worse for it and it was nice to have been informed- felt like a small , well run caring business. Will reorder again

5 January 2026
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

Just what it says on the box!

Highly fragrant cream and white narcissus, beautifully packaged complete with my little note. These will last and last. As always, an excellent service. Thank you.

5 January 2026
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

Happily received

Happily received, on time, with beautiful scent . Once again, a delightful product and customer service 👍

29 December 2025
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Reply from Scented Narcissi

Thank you!

Rated 5 out of 5 stars

Beautiful

Flowers arrived on time in perfect condition. Recipient was very happy and such a surprise. Value - worth every penny. I’ve been using this company for years and am very happy with ordering, delivering, quality and the smell of fresh blooms is exquisite. Thankyou

29 December 2025
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Reply from Scented Narcissi

Thank you so much for your lovely review!

Rated 3 out of 5 stars

Extremely disappointed with delivery

The flowers were due to be delivered 30 Dec. My friends were at home & have a dog. Delivery company said no one at home and ended up delivering the following day which I think is totally unacceptable with fresh flowers. They insist they called on 30th but friends say not, even dog would have barked if someone at door. Extremely disappointed

30 December 2025
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Reply from Scented Narcissi

Thank you so much for taking the time to write your review. The period between Christmas and New Year can be a busy one. However we are delighted to see that your friends flowers were delivered on the 31st of December, as requested when you placed the order.

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