Scent & Co Reviews 

AVOID
They've billed me twice for things I didn't ask for. Never received a product so I had to peruse a refund through PayPal.
I ordered a gift subscription that was a nightmare to use because they didn't email the code. Then when I finally got the code it didn't work.
Customer service just sends generic pregenerated replies that are irrelevant to my question that contradicted themselves. Almost as if written by AI or someone who didn't speak English very well.

Do not use the company!!

Same as other reviewers they are unprofessional at best and scammers at worst. Got sent sent the same scent 4 months in a row which I was blamed for, no refunds are ever given, they claim not to have received emails, account got paused (not by me) and their response 'we don't know why' - How they are still in business is beyond me!

Great service, really happy but wanted to stop for a bit. Found them really helpful, polite and very reactive, will be subscribing again soon. Thank you!

Scents they send aren’t original ..certainly not for Creed anyway..ordered Viking and Royal Oud received something completely bizarre

Really can’t say anything bad about scent and co. Had subscription for 2 years or so and only cancelled as I had tried all the fragrances in which I was interested in. Good service and a good range of real fragrances. Genuinely was quite exciting waiting on the latest one arriving. Nice if you like to change up your scents rather than sticking to one or two.

AVOID THIS COMPANY! I started my subscription on the 24th of November and it’s now the 15th of December and I still haven’t received my first fragrance! I have been in contact with them to cancel my subscription as it’s not been a good start to their service and cancelling the subscription is a mission in itself! Multiple emails sent just to confirm I wanted to cancel. I would definitely recommend going with a different perfume subscription service!

I have subscribed to them on the 19th of November with a niche perfume to be delivered. Today, not even a month later, they are trying to extract an additional fee. My first order is still on "TRACKING COMING SOON.", it is impossible to cancel, delete my card. The website looks unprofessional. Avoid them at all cost.

I really like the concept of Scent&Co, and I always look forward to opening my post with a new fragrance every month to try, especially the top end fragrances that usually retail at £150+

The Team are always responsive on emails, and will always update when a fragrance is out of stock and recommend alternatives.

I’ve tried many fragrances and found quite a few new favourites.

Thanks for the service Scent&Co

Great service!!!
I’ve used Scent and Co for just over 4 years. They provided high quality aftershave for a fraction of the price.

Fragrance not in stock, tried an alternative but that didn't work as it cost more and no option to pay the difference. I have just canceled by subscription!

I subscribed for my first perfume on July 13 2023, today is July 28 2023 and I still haven't received my 10ml bottle. This is the first and last time I use this website. 0/5

Very surprised by the negative review below. Had been w/ Scent and Co for several years and only stopped recently due to not needing the additional perfumes. The perfumes were authentic. Though delivery times could be variable on occasion, overall, for the type of service they offered it was very reliable.

But had found their customer service to be excellent and selection great. On the odd occasion a mistake had happened (the wrong scent shipped out), I usually got a reply in 1-2d and offered speedy resolution.

Excellent service, and excellent perfumes at a competitive price compared to similar subscription services.

Would recommend 10/10.

I was bought a 3 month subscription as a gift and overall I have been very happy with the service. Always received the scent requested.
One issue with delivery but it was sorted very quickly. All queries with customer service have been dealt with positively and quickly

Ridiculous policy on cancelling subscriptions and an unfriendly user experience.

BEWARE! Concept ✅ CS replying ✅ DELIVERIES ❌ Unreliable (no ownership for this so no offer to resend or refund. Also, hard to CANCEL ACCOUNT ❌
Overall - star for each tick and that’s in ‘goodwill’ from me…

They use Royal Mail, no ‘actual proof’ of delivery made just Royal Mail scan to say it has been made. Offered a 10% ‘goodwill’ off next order when challenged - not worth the offer. Didn’t want money back just the product I ordered. I’m sure they could have absorbed the profit made from a subscriber on my repeat orders, mainly the £15 aftershaves. Waiting to find out how to cancel account as it’s not obvious, but any future payment has been. AVIOD IMO

In my opinion, a good (not new) idea but very shoddy service. My initial package took a very long time to arrive and I can forgive that. However I reached out on 9th Dec to ask to cancel my subscription (forced to reach out, there should absolutely be an option to cancel on your website, you make sure there isn’t to make it difficult for people which actually does nothing for your company in the long run) After quite an annoying back and forth about why I want to cancel and if I’d like to freeze my account rather than cancel, an exchange of emails which took place over like 3 days, the money was still taken from my account after I was told by the over zealous customer service rep no further money would be taken at this time. I used PayPal to pay, and I knew due to this it would take a ridiculous amount of time for the wrongly taken money to land back in my account if they refunded me with this method, so I politely sent my bank details and told them to please do a direct bank transfer, they refused and had the audacity to tell me that company policy would prevent this and they must refund me the way I “paid”, that’s the trouble though! I didn’t pay willingly, they took it, so this is ludicrous, as the rather embarrassing error was entirely on them and I provided them with an opportunity to rectify this immediately, which they dismissed for the sake of being a pain. The company policy was breached the moment they stole from me so exceptions should have been made for me. I work for a company who regularly refunds money to customers and we often reach out for their bank details even if they haven’t paid with this method to ensure the money is back in their account instantly, they are always impressed with this. There is no reason why they couldn’t fulfil my request of a bank transfer, in general they could have, but *especially* after they wronged me they should have done this. It is a few days from Christmas, I am feeling the pinch and although they took it out of my account instantly on the 12th December after I asked to cancel December 9th, I still have not received my money back in my account which is why I write this review out of pure irritation. I would have absolutely used this service again as someone passionate about perfume and always looking to try new scents, however poor service and abysmal customer care will make me steer very clear. Your customer service rep desperately tried to keep me on board but instead made me run a mile from your company. Training is severely needed. Take care of your customers and don’t make it impossible for them to cancel their service and stop you from taking their money, and I can assure you you’ll see more returning customers than you do with pestering them into staying with your service and then forgetting to actual stop the money being taken from your customer’s account because you’re so busy doing so. just a standard company, blinded by greed. people can find better services. I have recently discovered many vendors on Etsy selling samples of perfume for cheap and websites selling one offs too. Much safer and easier than being tied down to these cumbersome tricky subscriptions.

Never received the product. Made a several complaints and they only stated they can not return money they will post again (completely different fragrance not what I chose) and give me 10% discount for next purchase. I contacted them again, asked for correct fragrance but cancelled prescription till I will receive first product. Never received anything since end of September. Very disappointed and certainly do not recommend.

Started well with good authentic scents. After a few months they were swapping out the creed scents with something I can't even describe. They will argue that they are authentic but having now bought 3 authentic creeds I can safely say ... buy from an official supplier and you won't be disappointed.

Where else could you buy Creed and Tom Ford for these excellent prices? Chuffed to be able to try fragrances like these, and be able to try different ones each month, 10ml is the perfect amount for each month, and I wear them daily. Customer service is excellent! Well done

Really disappointed with this website and their customer service. I received a 3-month subscription from my husband for Christmas as I wanted to try new perfumes and have a nice small size for my handbag. The onboarding 'quiz' is stupid and irrelevant and I selected the 'surprise me' option where their so-called 'fragrance expert' matches you to a new perfume each month. The first one I got was Creed Aventus which I didn't particularly like but never received an email or feedback to ask if I liked it. The next month I received the same perfume again!! I contacted their support to say that I selected their surprise me/expert select option and she said that I had to change them manually in my account as they had selected Creed ongoing for me every month? This wasn't clear at all on the onboarding and the website account area is not user friendly at all. I replied to say this was totally unclear and as I didn't like this perfume (and was never asked feedback about it) could I return it (unused) and receive a replacement. I haven't had any response despite chasing a couple of times. Would avoid this company and I will be cancelling as soon as I can.