SCA Self Storage Ltd Reviews 393

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional approach, often highlighting their willingness to go above and beyond to assist with storage needs. The service provided is frequently described as exceptional, with many appreciating the smooth, hassle-free process from inquiry to contract end, making stressful situations like moving much easier. People also commend the facilities for being clean, secure, well-maintained, and easy to access 24/7, offering peace of mind for their belongings. However, some people mentioned difficulties with the physical containers, finding them hard to open or close, or having internal beams that made them difficult to use. A few other people also felt that customer service was poor, citing issues with lack of assistance or unresolved problems despite payments.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as very helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, often describing it as exceptional, friendly, and helpful.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent,... See more

Facilities

People report positive experiences with facilities, highlighting them as clean, secure, and well-maintained.... See more

User experience

Users describe positive interactions with the user experience, with many finding the booking process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were available to answer the phone and are very friendly. You can ring any of their officers for help with any queries. They are all logged into a central system. If you can't get through to you... See more

Rated 5 out of 5 stars

We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more

Company replied

Rated 5 out of 5 stars

Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more

Company replied

Rated 5 out of 5 stars

First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Records Storage Facility
  4. Storage Facility

Written by the company

We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.


Contact info


4.8

Excellent

TrustScore 5 out of 5

393 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service, great advice. Very helpful on site reception team at Sunderland. Highly recommended.

5 September 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Mr Slater for the kind review. Glad we could help

Rated 5 out of 5 stars

Excellent facility

No issues with booking, moving items into the storage and then cancelling the subscription on completion. Really helpful, really professional and ideal. Storage at Ripon.

28 August 2025
Unprompted review
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Shane for the kind review. Glad we could help

Rated 5 out of 5 stars

The site is very secure with big gates…

The site is very secure with big gates and cameras absolutely everywhere the containers are amazing very safe with vents and everything.overall im a happy customer and feel my property is safe and secure. 100% recommend

18 August 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you William for the kind review. Glad we could help

Rated 5 out of 5 stars

The whole experience was hassle free…

The whole experience was hassle free and the website was easy to navigate. A special thank you to Kelly for a very friendly and helpful welcome.

8 August 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Dean for the kind review. Glad we could help

Rated 5 out of 5 stars

Very good service all the help and…

Very good service all the help and sorting out , thanks and key codes , got my own pad lock so I will return yours when I see someone

26 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Roberto for the kind review. Glad we could help

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, friendly informative staff

16 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Ian for the kind review. Glad we could help

Rated 5 out of 5 stars

The customer service from the staff…

The customer service from the staff member named Kelly, is out standing, I was so well informed and given as much assistance as was needed, which made for a much more pleasant experience than I had thought due to moving and the anxiety that I have, thank you!

12 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Tomas for the kind review. Glad we could help

Rated 5 out of 5 stars

Great

Great, from the information I got to the help from receptionist, everything explained in detail the unit is clean and secure

10 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Gary for the kind review. Glad we could help

Rated 5 out of 5 stars

Easy, convenient and great choice

I found booking storage very easy. The staff were very helpful and explained everything in great detail. Storage was available with a good choice of size when I wanted it and John at the site was more than helpful and friendly showing us how to operate the container. I fully recommend using this company.

4 July 2025
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you Mary for the kind review. Glad we could help

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