Scalacube Reviews 4,760

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 336 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the user-friendly control panel and straightforward setup process. Customers consistently praise the service for its solid performance, ease of use, and the ability to manage servers without hassle. Many people also appreciate the affordable pricing, finding it offers great value for the features and RAM provided, making it a budget-friendly option without sacrificing stability. However, some customers also noted issues with customer service, mentioning slow replies, conflicting information, and problems with account access or password recovery. A few other people also felt that the website's appearance was not up to date and that free servers had limitations or were slower, with some experiencing server crashes or difficulties running modpacks on cheaper plans.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of setting up servers and... See more

Service

People report positive experiences with service, often finding it easy to set up and use, with many praising... See more

Price

Users describe positive interactions with price, often highlighting affordability and good value for money.... See more

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use, intuitive design,... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the support team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ScalaCube's Rust servers. The ram is 4x better than what Shockbyte offers at only $5 more. The control panel is super user friendly and has lots of customization options. It runs the largest wo... See more

Rated 5 out of 5 stars

There is actually nothing wrong with this website at all. Its quick and easy understanding and easy to work around. It was everything other websites have the only thing is that the color scheme and ho... See more

Rated 5 out of 5 stars

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expect... See more

Rated 5 out of 5 stars

Honestly offering me gobs of free time just for writing a review was gold but offering me even more for another quick review *French kiss* you guys know exactly how to get my attention! So glad I deci... See more


Company details

  1. Web Hosting Company

Written by the company

Scalacube - We provide Game server hosting for games like Minecraft, Minecraft: Bedrock, ARK: Survival Evolved, Rust, Valheim, Project Zomboid, Terraria, Factorio and many more! Visit us on our website: https://scalacube.com/hosting/server/minecraft


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I purchased a 3 GB Minecraft server…

I purchased a 3 GB Minecraft server from ScalaCube, thinking it would easily handle my small modpack. After spending hours setting everything up and even cutting my mod list almost in half, the server still crashed constantly and couldn’t load the world properly.

The problem isn’t my setup — it’s their servers. They advertise that a few gigabytes of RAM are enough for modded Minecraft, but in reality, their system demands much more than it should. Even lightweight modpacks struggle to run unless you upgrade to a much more expensive plan.

When I reached out for help, I realized that their “recommended” plans are just a way to push customers into paying more. The 3 GB plan is practically unusable for modded servers, and it’s misleading to suggest otherwise.

If you value transparency and fair service, stay away from ScalaCube. There are better hosts out there that actually deliver the performance they promise. For me, this was a waste of time and money.

26 December 2025
Unprompted review
Scalacube logo

Reply from Scalacube

Hello Giandree Fernando Ríos Hatti,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand that it can be very frustrating when a server starts having performance issues despite running smoothly for some time before. However, our development team constantly review the modpacks we support, and update their requirements based on the recommendations of its creators and the results of multiple performance tests.

This helps ensure that not only players have a smoother experience, but that the modpack are up to speed with the changes their creators make. However, we can recognize that this can be inconvenient for users on a budget or ones returning after a break.

Furthermore, the performance issues you've reported are due to the server reaching its memory limit. While you can continue running your mods on a 3GB plan, you may expect fluctuations in the server's performance, as our development team has confirmed that the recommended plan in our Plan Constructor page is higher than the one you chose.

That said, we apologise for any negative experiences you may have had.

If you'd like us to review your server further and explore possible options to optimise its performance without having to upgrade, you may reach out to our Support Team again, and we'll do our best to help you.

Best regards,
Scalacube.

Rated 5 out of 5 stars

Excellent!

Excellent!, I have little experience but their control panel is awesome! I learn't pretty quick me and my friends have a minecraft server, never has gone down and it's perfect! thanks!

22 December 2025
Rated 5 out of 5 stars

Scalacube is an amazing option to host…

Scalacube is an amazing option to host your Minecraft server. It comes with pre-installed server packs for mods. This made it easy to buy and play Minecraft mods. Overall, I would recommend this because of how intuitive the structure is.

22 December 2025

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