Scalacube Reviews 4,764

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 336 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the user-friendly control panel and straightforward setup process. Customers consistently praise the service for its solid performance, ease of use, and the ability to manage servers without hassle. Many people also appreciate the affordable pricing, finding it offers great value for the features and RAM provided, making it a budget-friendly option without sacrificing stability. However, some customers also noted issues with customer service, mentioning slow replies, conflicting information, and problems with account access or password recovery. A few other people also felt that the website's appearance was not up to date and that free servers had limitations or were slower, with some experiencing server crashes or difficulties running modpacks on cheaper plans.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of setting up servers and... See more

Service

People report positive experiences with service, often finding it easy to set up and use, with many praising... See more

Price

Users describe positive interactions with price, often highlighting affordability and good value for money.... See more

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use, intuitive design,... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the support team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ScalaCube's Rust servers. The ram is 4x better than what Shockbyte offers at only $5 more. The control panel is super user friendly and has lots of customization options. It runs the largest wo... See more

Rated 5 out of 5 stars

There is actually nothing wrong with this website at all. Its quick and easy understanding and easy to work around. It was everything other websites have the only thing is that the color scheme and ho... See more

Rated 5 out of 5 stars

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expect... See more

Rated 5 out of 5 stars

Honestly offering me gobs of free time just for writing a review was gold but offering me even more for another quick review *French kiss* you guys know exactly how to get my attention! So glad I deci... See more


Company details

  1. Web Hosting Company

Written by the company

Scalacube - We provide Game server hosting for games like Minecraft, Minecraft: Bedrock, ARK: Survival Evolved, Rust, Valheim, Project Zomboid, Terraria, Factorio and many more! Visit us on our website: https://scalacube.com/hosting/server/minecraft


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,764)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

Scalacube is an amazing option to host…

Scalacube is an amazing option to host your Minecraft server. It comes with pre-installed server packs for mods. This made it easy to buy and play Minecraft mods. Overall, I would recommend this because of how intuitive the structure is.

22 December 2025
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, when I had a problem with my modded server they quickly found the problem and notified me promptly.
10/10
5/5
Would recommend

17 December 2025
Rated 5 out of 5 stars

Scale cube is one of the best minecraft server clients ive ever used

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expected. Server performance has been consistent with low lag, even when multiple players are on and running mods. Their pricing is solid for the amount of RAM and features you get. I also like that backups and file access are straightforward, so managing the server doesn’t feel like a chore. Overall, ScaleCube has delivered reliable performance and good value, definitely a 5-star host for Minecraft servers.

13 October 2025
Rated 5 out of 5 stars

shockingly easy and great support

I was a little hesitant because it seemed a bit too good to be true, but it was easy to set up even for a complete novice idiot like me. Support replied to my ticket in under 10 minutes and exactly addressed my questions. No crappy AI support that takes you in circles. Very solid connection so far, even on the free version. I haven't used other hosts, but I have no interest in trying them after this experience.

7 December 2025
Rated 1 out of 5 stars

Scum

I purchased a server and immediately ran into multiple critical issues.

I cannot log into the launcher - it keeps saying “incorrect password,” but when I try to create a new account, it tells me that my email already exists. So I’m completely locked out of the service.

Support is unusable.
I created three tickets, and now the system says I cannot create any more. On top of that, the support ticket page gets stuck in an infinite loading loop, so it’s impossible to reply or communicate with the support team at all.

Refund request ignored.
Since I cannot access or use the service I paid for, I requested a refund — but with support being inaccessible, I cannot get any response. According to EU consumer laws for digital services, customers are entitled to a refund if the service cannot be used as advertised, yet I am unable to reach anyone from the team.

At this point, the service is completely unusable for me, and the lack of functioning support makes the situation even worse. I am still waiting for my refund and proper support.

5 December 2025
Unprompted review
Scalacube logo

Reply from Scalacube

Hello андрей,

We are sorry to hear that your experience with our services may have fallen short of your expectations. We aim to always provide the best customer service.

With that said, the issue you're having appears to be unrelated to the server itself. Regardless, we'd still love to help out with any issues you may have. Please follow up on the ticket you submitted on the website or submit a new one so that our Support Team can discuss this matter further.

Best regards,
ScalaCube team

Rated 1 out of 5 stars

Worst hosting service ever.

Worst hosting service ever.
I needed to find a new hosting service for my Minecraft server, as my friends from Russia couldn't connect to my old one.
So I tried this service to find something that works, but first I couldn't even get to transfer my files to their service. So I immediately decided to move onto another service and wanted my money refunded as I wasn't able to use their service, due to technical issues. My original refund request was within an hour after I had paid for it, but they don't want to give me back my money as it's "not a good reason"
Now I have spent hours tried to have a conversation with them through their ticket system trying to get my money back, but every time I want to make a response I have to make a new ticket as their website doesn't allow me to send a response to the existing ticket.
Not to mention all their responses are generic responses so clearly no one is actually looking at my tickets.

2 December 2025
Unprompted review
Scalacube logo

Reply from Scalacube

Hello Ramona,

We are sorry to hear that your experience with our services may have fallen short of your expectations. We aim to always provide the best customer service.

Should you have any further questions or inquiries regarding your server or our services, please submit a ticket on the website so that our Support Team can investigate any issues you may have.

Best regards,
ScalaCube team

Rated 5 out of 5 stars

Ive been using them for years

Ive been using them for years, by far the best server host for Minecraft. Scalacube has been nothing but fantastic for me. Almost-immediate responses for any tech support issues I've had, and I've never had to wait for more than 20-30 minutes for an initial response. Unlike other host

12 November 2025

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