Saxtons Reviews 5,160

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly approach, making the overall service experience smooth and stress-free. Many people highlight the excellent customer service, noting efficient communication and a pleasant user experience throughout the process. However, some customers were dissatisfied with issues related to the product, such as cars not being properly prepared for viewing or having mechanical problems shortly after purchase. A few other people also felt that the after-sales support and communication were lacking when problems arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism,... See more

Service

Customers generally report positive experiences with the service. Many praise the efficiency and... See more

Product

Users describe ambiguous interactions with product. Many customers express satisfaction with their new cars,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Clients share positive opinions on user experience. Many customers describe their experience as brilliant,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sales process from initial enquiry was very smooth and discussions held about the car and the purchase were handled professionally. Only reason this was not 5* was that we were kept waiting for 1... See more

Rated 4 out of 5 stars

Sunny and lee was very helpful in guiding through the whole process till final collection. The only downside of it is- Saxton as a company doesn’t seem to offer complimentary items when you purcha... See more

Rated 4 out of 5 stars

Both Tiean and Jordan were excellent in helping with my trade in and new car. The only downside to this was I noticed a mark / damage on front of new car which I missed when I first viewed it. I aske... See more

Rated 4 out of 5 stars

We bought a BMW X5. The sales staff were very informative and helpful. There was a small issue with the vehicle that we picked up just after purchase, but the after-sales team dealt with it and resolv... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 93% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Mo and Jordan were amazing

Mo and Jordan were amazing, we liked the finance and the Q8. Best salesman and brilliant business manager. I will be back and my friends liked the service so much they will come back also. So busy but so efficient!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service at Saxton Chelmsford.

Great service at Saxton Chelmsford.
On the first visit staff was very helpful. We went back the next day and purchased our Audi Q7. All staff helpful especially Ali the manager. Also they offer unlimited hot and cold drinks and biscuits which the little ones enjoyed. Thank you to all the team.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had such a great experience at Saxton. The staff were amazing and so friendly from the start to finish. They really cater to the customer and make you feel comfortable and valued. I absolutely loved the experience and would definitely recommend them to others. Thank you for the great service!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Tasha and Luke at Saxtons

Great experience with Saxtons in Chelmsford this weekend, special thanks to Tasha and Luke who answered all my questions, were very patient with me and went above and beyond to help me get to a price I could afford, despite having a part exchange with outstanding finance they helped me out big time. Very happy with my new car and I don’t feel pushed or rushed- big thanks Luke and Tasha!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good service from the whole team…

Very good service from the whole team these guys are soo professional and make you feel good about the whole experience. I thank the whole team for being very professional and welcoming from start to end.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Saxton…

I had a great experience with Saxton from start to finish, Natasha was so polite and friendly, made me and my husband feel so at ease throughout! Brilliant customer service too from both her and Jenna, who was also brilliant so friendly and talked us through everything before sealing the deal. I would definitely recommend. So happy with my new car!

7 May 2026
Unprompted review

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