SAVA Amsterdam Reviews 

562
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewellery and outstanding product quality, noting that items arrive carefully packaged and look stunning. Consumer feedback showcases the exceptional support team, as people mention staff members are remarkably helpful and quick to resolve any issues. Some reviewers were not happy with delivery delays, pointing out that shipping often took considerably longer than originally advertised. A few other people also felt that certain items were smaller than anticipated or presented unexpected sizing complications upon arrival. Additionally, shoppers noted occasional frustrations regarding missing parcels or tracking information during the transport process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are well-finished, stylish,... See more

Quality

People report positive experiences with quality, highlighting that items are well-made and durable enough for... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting fast response times and professional... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as customer opinions vary widely. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Little did I know that when I saw an ad for SAVA that I would open a world of exquisite and understated elegance in their products. I purchased a ring and a very simple square bracelet. I'm able to we... See more

Company replied

Rated 5 out of 5 stars

I really liked the designs when I saw them online and when I received the items, they exceeded my expectations. Great quality for very fair prices, perfect modern designs. I had an issue - entirely my... See more

Company replied

Rated 5 out of 5 stars

Quality was amazing! Also the customer service was absolutely amazing as well. At first, I was a bit skeptical because I’m in a different country and was slightly worried that I wouldn’t receive my or... See more

Company replied

Rated 5 out of 5 stars

Everything came exactly as described. The packaging look high end and really added that extra touch, especially when gifting. Shipping took a little longer than anticipated but worth the wait!


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer
  5. Men's Clothing Store
  6. Watch Store

Written by the company

Welcome to SAVA Amsterdam. A jewelry brand founded by two brothers in the heart of Amsterdam. Inspired by the city’s style and energy, we create minimal, timeless pieces designed for every moment of the day.

Lifetime Warranty

Including accidental damage

Our Lifetime Warranty covers everything we state won't happen to your SAVA piece. Just email a photo of the item at info@sava-amsterdam.com along with your order number, and we'll process a replacement item for you. No questions asked, no judgement, no fuss.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

562 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(562)

450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer support I've experienced!

Not sure why some of the other reviews have been quite negative.

I ordered 2 rings (came within about a week) however they were slightly too big, I then emailed about getting an exchange and got a few options (send back and exchange, keep and get a %value gift card etc.) I went with the send back and exchange option however royal mail decided to return my package back to me...
It was no issue with the team once I sent proof and they said not to worry about sending anything out again and instead gave me the full order value as a gift card!

Super happy with how helpful the team was (thanks Khreen)

Would not hesitate to buy from here again.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company , Great product

Bought a few pieces from Sava and loved them , but there was a little mix up .. which was resolved swiftly and promptly. They even let me keep the mixed up items . The customer service team were fantastic, a special thanks to Khreen .. they were a pleasure to deal with . Great company will defo be purchasing again <3

7 May 2026
Unprompted review
Rated 5 out of 5 stars

The wonderful experience of SAVA

The experience of the overall shopping was by far the best I've ever had of any website that I've ever dealt with. Great customer service They worked with me very well. They really made my day and the jewelry that they have is by far the best quality that I've seen as well as the message that they Stand for is one of the best that I've seen not being scared to express your faith is a quality I do not see often from companies but with SAVA I see that quality throughout their company.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! These are beautiful! I got the compass and diamond gem and they don't irritate my skin at all, which is nice because I have sensitive skin. 🙃 and they are a good length and very sturdy. Love them! Thank you 😊

1 May 2026
Unprompted review
Rated 1 out of 5 stars

No Customer service- Don't Use

Order was left in a communal area, no attempt to deliver to home as I am a solicitor who works from home when not in court, they respond initially but when there is an issue they got silent, Will be reporting with official complaint to EU and UK
governing bodies

Update-Please dont lie, if you have no record then how did you reach out????
107927

1 May 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Hi Neil,

We’re sorry to hear about your experience. We take delivery issues and customer service concerns seriously.

At the moment, we have not been able to locate any emails or messages from you in our system. We have also reached out to you directly to help resolve this matter but haven’t received a response yet.

We would genuinely like to fix this for you as quickly as possible. Please get in touch with us using your order details so we can investigate the delivery and make things right.

Rated 5 out of 5 stars

Excelent delivery and Prodcuts

The delivery was fast. Less tahn two weeks shipping to MAdrid. Quality of package and products cant be any better, perfect. After some weeks wearing its rraly confortable, well-looking. IM reallly happy with the products

4 May 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Hi Sebastián,

Thank you so much for your kind words! We’re delighted to hear that you’re happy with the delivery speed, packaging, and overall quality of the products. It’s especially great to know they’re comfortable and looking good even after weeks of use.

We truly appreciate your support and hope to serve you again soon!

Rated 1 out of 5 stars

Never recieved my order and they don’t…

Never recieved my order and they don’t respond to emails,

2 May 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Hi there!

We’re very sorry to hear about this experience. This is certainly not the level of service we aim to provide.

We have not been able to locate your details based on this review, which is why we’ve requested your order information through Trustpilot. As soon as we receive your details, we will investigate this urgently and work on a resolution for you.

In the meantime, you’re also welcome to contact us directly with your order number so we can assist you as quickly as possible.

Kind regards,
SAVA Amsterdam

Rated 5 out of 5 stars

Great quality

Great quality, fast delivery in five days.

18 April 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Hi George,

Thank you for your feedback! We’re really glad to hear you’re happy with the quality and fast delivery.

We appreciate your support and hope you enjoy your items!

Kind regards,
SAVA Amsterdam

Rated 4 out of 5 stars

The products are beautiful-looking

The products are beautiful-looking. One stone from my bracelet is gone, only a few days after I started wearing it. I don’t know where it came off and maybe I wasn’t careful enough but still, I didn’t expect that to happen so soon. The order arrived way faster that I expected (less than a week - I live in the EU) so that was great. I think I would easily get something else from Sava, with the right sale.

30 April 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Hi Constantine,

Thank you for your honest feedback — we’re glad to hear you liked the design and that your order arrived quickly.

We’re sorry to hear about the issue with the bracelet. That’s not something we expect to happen, and we’d really like to look into this for you. Please reach out to us with your order details so we can help find a suitable solution.

We appreciate your understanding and hope to make this right for you.

Kind regards,
SAVA Amsterdam

Rated 5 out of 5 stars

Excellent

I really liked the designs when I saw them online and when I received the items, they exceeded my expectations. Great quality for very fair prices, perfect modern designs. I had an issue - entirely my fault - where I ordered the wrong size. Customer service was extremely helpful and found a great solution. I love my new jewellery and will certainly order again in the future.

27 April 2026
Unprompted review
SAVA Amsterdam logo

Reply from SAVA Amsterdam

Hi Roberto,

Thank you so much for your kind review! We’re thrilled to hear that the products exceeded your expectations and that you’re happy with the design and quality.

We’re also glad our customer service team could assist you with your order — that’s exactly the experience we strive to provide.

We truly appreciate your support and look forward to your next order!

Kind regards,
SAVA Amsterdam

Rated 5 out of 5 stars

The responsiveness of the support team…

The responsiveness of the support team has been amazing. Every time I stick my arm out of the car window to pay at a fast food restaurant I get compliments! I need to keep some "SAVA Amsterdam" cards in my car to hand out as everyone wants to know where I purchased my bracelet.

25 April 2026
Unprompted review
Rated 4 out of 5 stars

Nice Bracelet!

The bracelets look really good and it feels like really nice on my wrist. Did take a while for it to finally get delivered but do love the look of it. It did say a mystery gift would be included with my order but never received it. Other than that no other problems.

27 April 2026
Unprompted review

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