Sassy Reviews 

407
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

0 stars. $250 worth of items were ordered in July 2026. These items have not been received. Tracking shows they are in Dallas. No customer service response to any of the multiple emails I have sent to... See more

Rated 1 out of 5 stars

Ordered my phone case over 3 weeks ago, only got delivered 2 days ago! Tried contacting customer service, email not working, no response to any whatsapp or instagram messages either. When I put the ca... See more

Rated 1 out of 5 stars

There should be a 0 star rating! Absolutely shocking, no way of getting hold of the scammers. They post daily on their instagram and ignore messages. WhatsApp and email isn’t running. My item hasn’t a... See more

Rated 1 out of 5 stars

BEWARE....AVOID .....I placed an order for items a month ago and have heard nothing since. Customer Service doesn't seem to exist,.Attempted to contact them on numerous occasions. Emails just seem to... See more

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1.2

Bad

TrustScore 1 out of 5

407 reviews

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No recent history of asking for reviews

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1.2

All reviews

(407)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love my case

Love my case! So edgy and Eye catching definitely recommend if you’re wanting a case that stands out!

16 January 2021
Unprompted review
Rated 5 out of 5 stars

Amazing highly recommend!

My second time ordering from sassy skins and they never fail! Phone cases really good quality, variety of stunning designs to choose from and customer service team are really helpful! There was a slight issue where I first got sent the wrong case but they quickly sorted that and sent me the one I ordered out and allowed me to keep the one they sent out wrong😊💕

16 January 2021
Unprompted review
Rated 5 out of 5 stars

Bracelet

I bought the chain gold and silver bracelet and I absolutely love it! It’s so stunning and under a light sparkles so much! Came quickly and in lovely packaging. Definitely buying again 💖💖

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase! Quick delivery especially with current changes and custom to Ireland, absolute gorgeous phone case & great customer service ❤️ Will definitely order again!

12 January 2021
Unprompted review
Rated 5 out of 5 stars

Lush quality items...

I purchased two tough phone cases from Sassy and they are lush! Great quality and so eye catching. They have so many gorgeous cases to choose from as well as other fab items. Would definitely recommend and I will be purchasing more products in the near future 🙂

11 January 2021
Unprompted review
Rated 1 out of 5 stars

Missing item

Didn’t get any information about my order so I emailed didn’t reply left a review then they shipped it , missing the bracelet that I ordered but got my two rings.

8 January 2021
Unprompted review
Rated 4 out of 5 stars

Good, but needs improvement :)

The delivery took two weeks when it was only meant to take one! my case came and it's lovely but it has scratches all over it, it also isn't very protective so its good I have a screen protector. When I emailed it took at least 2 days for them to reply, they were lovely but gave false information. I think sassy online should take just a little more care.
Not that impressed but I do love my case so I would say give it a shot xx

5 January 2021
Unprompted review
Rated 5 out of 5 stars

Amaze

Sassy Online are the best phone case company out there. I wouldn’t go anywhere else.
I did have a problem with the last case that I ordered, however they were extremely helpful and friendly when I contacted them and were able to send out a replacement for me.

2 January 2021
Unprompted review
Rated 1 out of 5 stars

Unprofessional and unresponsive

I had the wrong case sent from the one I ordered so I contacted sassy online I did this by Instagram and via email. They replied by saying they had resent my correct case however 2 months later it has still not arrived and when continuously messaging them asking for the whereabouts of my order and the fact I want a refund I am now getting ignored. So unprofessional and unresponsive, never ordering from here again what a waste of my time and money for something that could’ve been so easily resolved.

2 January 2021
Unprompted review
Sassy logo

Reply from Sassy

Hey! We are really sorry to hear that - please drop us an email on lizzie@sassyonline.co.uk and we will get this resolved right away 💞

Rated 5 out of 5 stars

ADORE THEM! X

I have two phone cases so far from sassyonlineuk and I absolutely love them both!! they’re super sturdy, and they have the most gorgeous designs; honestly I’ve never received so many compliments or people asking where my phone case is from before! highly recommend them, always 🤩🤍

1 January 2021
Unprompted review

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