Sassy Reviews 

Ordered a top and waited weeks, I emailed and got told that I was going to have to wait even longer due to delays unless I wanted a refund so I said I would prefer a refund, they got back to me with fast replies and said of course and it would be processed ASAP, however over a month later I still have not received any refund, I emailed and messaged a few times and on Instagram they have seen my messages but ignored!!

absolutely obsessed with my sassy online phone case.
the quality is amazing and it’s the cutest thing!
i love that you can get them personalised too!
but honestly i’d recommend to anyone,
everyone’s needs a sassy online case in their life x

Im still waiting on my order! i ordered it on 16th Jan! I got a response apologising and saying they’ll notify the production team and to look out for my shipping details. it’s been a week and i haven’t had any further updates nor replies to any of my emails. From my last review i got a reply saying to email lizzie and i did! again no response! honestly one of the worst customer service i’ve ever had! I spent £55 and I still haven’t received anything! If you are going to buy please be aware that they might just take your money and never sent out the items!

Fast delivery, LOVE the phone cast, good quality and also easy website to order from, will be ordering again!! X

My case arrived so quickly and I love it!!

DO NOT USE THIS COMPANY!! Took my money and sent only 2/3 phone cases, 1 of those being the wrong phone case! I now cannot get hold of anyone so i am left with 1 correct, 1 wrong and 1 which still has not turned up - months after ordering!

DO NOT USE THIS WEBSITE!
I ordered 3 cases around 10 weeks ago! Then got sent the wrong case and one was missing, to which I was told would be sorted it’s been about 3-4 weeks and heard nothing. After emailing many times there was no response. That’s over £40 of my money they have taken without providing the correct products!!

I ordered my phone case a month ago and still have not even received confirmation is shipping. I have emailed several times to resolve this and nothing has been done. Very disappointed

Incredible quality cases, beautiful designs and super quick delivery! So unique and sturdy. The ONLY cases I’ll ever buy! Such good value for money too.

Brought a case from here! Absolutely love it it protect my phone too!

Please do not use this company ordered 2 phone cases £55.00 mid December. Still nothing mid February all generic emails PLEASE PLEASE DO NOT USE THIS COMPANY.

I ordered a case and the delivery was great and loved the case. I found the price a bit ridiculous especially because i wouldn’t say it was top quality. After 2 months the case layers actually fell apart like they were stuck with glue? Wasn’t to happy especially because i hadn’t dropped my phone / the case.

I got my case a couple of months ago and I love it!! I get so many compliments on it asking where it’s from. Also I’m in California and it came from the U.K. and it didn’t take too long to arrive either :) definitely going to order again! It’s also really sturdy and protective

I absolutely love my cases from sassy online!! I have ordered quite a few from here and every single one I love😍not only are they so so pretty but they protect my phone at all costs and are very strong!! Fully recommend buying from sassy online💞

Ordered a case 9th January, never got any confirmation that it was posted. Waited 2 weeks then contacted them asking where it is for them to tell me it’s lost in post. Asked for a refund to which they say yes too on the 1st February still a week later I have no refund and no one is answering my emails, I get there is a delay but this is a joke.

Loved the case ! Such good quality !!! looks lush x

My boyfriend bought me a phone case from sassy as a surprise and I absolutely love it! I have had it for over 6 months now and will not use any other phone case! I get compliments on it daily!

First ordered a phone case on the 25th November 2020, however by the 30th December, I had still not received my phone case. This was despite them confirming on two separate occasions that my order had been dispatched. I had also paid extra for first class shipping. By this point, I had lost complete faith in them so asked for a full refund. I eventually got a reply on the 8th January 2021 and was told all refunds had to go through management but after that I heard nothing. It was only when threatened with legal action that they finally sent me a notification of a refund on 26th January 2021. Every single email I sent had to be chased up with further emails and it took over a month from first asking for a refund to actually receiving the money in my bank. I will never ever be ordering from this awful company again.

Ordered 2 phone cases on 17th Dec 2020 after seeing a post saying they’d be here in time for xmas, they arrived not only late on 2nd Jan, but also faulty. One phone case was poorly printed and the other wasn’t even the right colour nor was it the correct phone size I ordered. So I emailed them about it that day and they said they’d get a replacement out within a week, which they didn’t.

23rd Jan I emailed them again asking for a refund at this point, as my order clearly wasn’t coming, I’ve basically given them money for absolutely nothing. They replied 3 days later and said ‘ We can always re-send this right away if you'd prefer this to a full refund’ I replied that same day and said no I want my refund because I’m not happy with the service and don’t trust they’ll send the case.

They have yet to get back to me about my refund.

Overall I personally just wouldn’t order from here ever again. I work in retail myself and understand there can be faults and delays sometimes but this kind of service is actually worrying for a big social media based company.

they kept sending me the wrong phone case and then just stopped responding to my messages. a waste of £20. i review them before but they keep removing my review.