The initiative around having one card that gets you entry to most of the museums in the city is a really good one. However some of the museums listed as covered by the card were not part of the scheme... See more
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We used the card at many places, including the cable car. Very convenient. However it is a pity that in the online shop there is no option for students / children. I am not sure that the card was an a... See more
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Please do not buy this card. This card is not worth it. I went to 5 museums on the list. Only 2 of them accepted this card. Also, I couldn't get on a cable car with this card. I bought this 88.90 K... See more
Accepted in a lot of interesting sights and made my trip to Sarajevo stress free. The public transport isn’t on the same level as say Madrid or Budapest so I didn’t really use that function of t... See more
Company details
Written by the company
The Sarajevo City Card offers a unique way to explore Sarajevo. You get access to all major highlights and more than 10 museums, city-wide public transport, a cable car and more discount options. Major benefits include saving money by getting exclusive discounts at attractions, restaurants, concerts and other events.
Contact info
Dalmatinska 2, 71000, Sarajevo, Bosnia And Herzegovina
- +38761834500
- support@sarajevocitycard.com
- sarajevocitycard.com
Please do not buy this card.
Please do not buy this card.
This card is not worth it. I went to 5 museums on the list. Only 2 of them accepted this card. Also, I couldn't get on a cable car with this card.
I bought this 88.90 KM (almost 45 EUR). I could only use it for 14 KM. Additionally, I needed to spend 52 KM to get a cable car and museum tickets.
They kindly made a refund. It seems the staffs on holiday shift did not know about this card.
5 January 2025
Unprompted review
The initiative around having one card…
The initiative around having one card that gets you entry to most of the museums in the city is a really good one. However some of the museums listed as covered by the card were not part of the scheme when we turned up. It also ended up working out more expensive than paying for the museums separately because we did not take advantage of the public transport and there was ongoing maintenance of the tram network while we were staying.
18 November 2024
Reply from Sarajevo City Card - Official
Dear Gavin,
Thank you for sharing your feedback about the Sarajevo City Card. We truly appreciate your insights as they help us improve our services.
We apologize for the inconvenience regarding museum access and the card's value. We strive to ensure that all attractions listed are accessible to our cardholders, and we regret any confusion caused during your visit. Additionally, we will review the pricing structure to ensure it provides better value for our customers in the future.
Please don't hesitate to let us know if there's anything else we can help you with. Your input is invaluable in helping us provide a better experience for all visitors.
Kind regards,
Sarajevo City Card Team
Due the different buscompanies i…
Due the different buscompanies i couldnt use the card from humska to the city center. The advertising says all busses and trams except the bus from airport but unfortunelity that is not true. Now i had to pay for the bus and taxi. I only used it now for the cable car......i paid 45 euro for the card for 72 hours. Now i only used 15 euro for the cable car. So no Sarajevo card for me in future.
16 November 2024
Reply from Sarajevo City Card - Official
Dear Peter,
Thank you for taking the time to share your feedback. We deeply regret the inconvenience you experienced while using the Sarajevo City Card.
We strive to provide clear information to our customers. The Sarajevo City Card is valid exclusively for transportation operated by the city public company GRAS, which includes buses, trams, and trolleybuses with the recognizable blue and yellow GRAS logo. This information is available on our webshop, FAQs, and Print-at-Home tickets to ensure travelers are informed.
We understand how frustrating it can be to encounter unexpected costs during your visit, and we sincerely apologize for any confusion. Your experience helps us identify areas where we can improve communication to clarify the card's benefits and limitations for future users.
Thank you for bringing this to our attention. We hope you'll revisit Sarajevo. We are here to ensure you have the best experience possible.
Kind regards,
The Sarajevo City Card Team
Think twice before you buy!
In general it's a good city card to have IF you are traveling extensively by public transport (buses, trams owned by GRAS) and you are FOR SURE interested in and will DEFINITELY go to MOST of the museums listed in the city card that grants you free access to.
However, in my own experience, the public transport is extremely unreliable and some trams that I was supposed to take, never arrived, or could have almost an hour delay. If you stay in down town or old town, walking probably gets you places quicker, and taking a taxi a few times a day for 3 days you likely end up paying the same as the cost of the city card.
Most museums I was interested in and were popular (Crimes agains Humanity museum, Gallery 11/07/95, Siege of Sarajevo Museum, National Museum etc) are not covered by the city card. During the 72 hours I held the card, I took the tram three times (no need to validate city pass) and the only time I took a GRAS bus and when I showed the driver the City Pass, he said it is not accepted and I had to buy a ticket for the ride.
With the City Pass I visited the history museum, Jewish museum, and used it for a round trip cable car, plus 3 times using the tram. The total cost if I had to pay individually, would've been much cheaper than the cost of the 72 hour city card itself.
Just think twice before you buy the card.
8 November 2024
Reply from Sarajevo City Card - Official
Dear Min,
Thank you for sharing your experience and detailed feedback about the Sarajevo City Card. We're sorry that your expectations weren't fully met during your visit.
You didn't need to buy an additional ticket to address the issue you faced with the GRAS bus driver not accepting the City Card. In such cases, our support team is available to help you immediately and clear any misunderstandings with public transport staff. We regret this situation and will work with GRAS to ensure their drivers are fully informed about the validity of the Sarajevo City Card.
We understand that the reliability of public transport and the card's coverage of museums can impact your overall experience. While we aim to include as many attractions as possible, some museums and private operators are outside the program. However, we continuously work to expand our partnerships and improve the card's value for all visitors.
We truly appreciate your honest feedback, which helps us identify areas for improvement. We're committed to enhancing the card's offerings and overallsing it so that future visitors can make the most of their time in Sarajevo.
Thank you for trying the Sarajevo City Card, and we hope you'll consider revisiting us.
Best regards,
The Sarajevo City Card Team
It would have been great if you could make the card more user friendly and review the price. …
It would have been great if you could save the digital card into your phone wallet, in my case Apple Wallet. I had to take a snapshot of it just in case I couldn’t open the email it was sent in.
Also, many places weren’t equipped to deal with the card. They all accepted it but they had to search around for the device to process it.
Also, I’m not sure if it actually saved me any money. It’s too expensive given that the holder might not want to visit every place on the list (the only way the card actually saves money).
7 October 2024
Reply from Sarajevo City Card - Official
Dear Andy,
Thank you for taking the time to share your detailed feedback about the Sarajevo City Card. We're delighted to hear your constructive suggestions and insights, which are incredibly valuable as we continue to improve our service.
Your point about integrating the card with phone wallets, such as Apple Wallet, is excellent. We're already exploring ways to make the digital card more user-friendly and accessible, and this feature is high on our list for future updates.
We also recognize that some participating locations must streamline their card-handling processes. While all listed attractions accept the City Card, we will work with our partners to ensure they are better equipped to process it efficiently, saving you and other visitors time and effort.
Regarding pricing and value, we understand that the card is most beneficial when visitors maximize its full range of offerings. We’ll continue to review and adjust the card's structure to ensure it provides even greater flexibility and value for all travelers.
Thank you again for your thoughtful suggestions and for trying the Sarajevo City Card. Your feedback helps us improve the experience for future visitors, and we hope to welcome you back to Sarajevo soon.
Best regards,
The Sarajevo City Card Team
The site said we can buy it from a desk…
The site said we can buy it from a desk at the airport..the desk said us only online..we lost two hours..and the site said you activater the card with the first scan..we realise that the card gets activated with the buy.
25 September 2024
Reply from Sarajevo City Card - Official
Dear Δέσποινα Κουτσακα,
Thank you for taking the time to share your feedback. We are committed to providing the best possible service and truly value all our customers' input, which helps us improve our services.
We want to clarify a few points regarding your experience. Our website does not state that the card can be purchased at an airport desk; it is available exclusively online. Also, as outlined on our site, the card is activated upon its first scan at an attraction, not at the time of purchase.
We are very sorry for any confusion that may have caused you inconvenience during your first visit on 26.9 at Brusna Bezistan and last 28.9 at Sarajevo Cable Car. We will review our communications to ensure that we are clear for future customers.
Please contact us directly if you have any further concerns or need assistance.
Thank you for your understanding.
Best regards,
Sarajevo City Card Team
Kartu sam kupio online
Kartu sam kupio online, ali negde nisu imali pojma sta imam. Inace je bila dobra
18 September 2024
Reply from Sarajevo City Card - Official
Dear Martin,
Thank you for your feedback! We’re sorry that some attractions were not informed about the City Card. We have emailed you to gather more details about which attractions had this issue so we can work on improving the experience for our future visitors.
We hope you enjoyed your time in Sarajevo, and we would love to welcome you back!
Best regards,
Sarajevo City Card Team
Amazing Tool to get the Sarajevo Experience
The card is very helpful and worth buying as you get to visit many museums for free though some museums are quite small I still believe it's worth the price as you can use the trams for free that run around the city furthermore you get some discounts at restaurants which provide some authentic Bosnian food! The best thing about the card is the free cable car return ride usually you got to pay extra for a return some people walk down the mountain which does have some incentives like walking down the mountain you can take pictures in certain areas but it can be tiresome so having the return trip for free is very much worth the price.
So overall pretty could a 4.5 rating imo because small museums aren't amazing especially for paying as a family but if you use the trams a lot to see other attractions etc it evens out the cost. :D
16 September 2024
Reply from Sarajevo City Card - Official
Dear George,
Thank you so much for your excellent review! We're thrilled to hear that you enjoyed your Sarajevo City Card experience and that the free tram rides and cable car return were highlights of your trip.
We couldn't help but chuckle at your feedback about the smaller museums—though the Sarajevo City Card is all about access and convenience, we promise to leave the museum exhibits to the experts! 😉 That said, we’re always working to improve the overall experience and are excited to explore new offers and attractions in the future.
Your feedback helps us improve the Sarajevo City Card, so thank you again for sharing your thoughts. We hope to welcome you back to Sarajevo soon with even more exciting offers and some new surprises!
Warm regards,
Sarajevo City Card Team
Convienient
Straight forward to use. A tram inspector just glanced at the image copy of the card on my mobile and moved on.
14 August 2024
Reply from Sarajevo City Card - Official
Dear Faisal,
We wanted to take a moment to personally thank you for your amazing 5-star review! We're thrilled to hear that you had an excellent experience with the Sarajevo City Card and that it helped make your time in Sarajevo even more memorable.
Your kind words mean the world to us, and we're so happy you enjoyed everything the card offers. Your feedback motivates us to continue improving and offering the best experiences to all our visitors.
We hope to welcome you back to Sarajevo again soon!
Best regards,
Sarajevo City Card Team
Very useful
Is accepted everywhere even though the systems don't yet do this automatically
6 August 2024
Reply from Sarajevo City Card - Official
Dear Clemens,
We wanted to thank you for your excellent 5-star review personally! We're thrilled to hear that you had a wonderful experience with the Sarajevo City Card and that it helped make your time in Sarajevo even more memorable.
Your kind words mean the world to us, and we're so happy you enjoyed everything the card offers. Your feedback motivates us to continue improving and offering the best experiences to all our visitors.
We can't wait to welcome you back to Sarajevo again soon!
Best regards,
Sarajevo City Card Team
Good experience
We used the card at many places, including the cable car. Very convenient. However it is a pity that in the online shop there is no option for students / children. I am not sure that the card was an advantage for our 17yo since most of the places have significant discounts on entrance for this category. But definitely recommended for adults.
7 August 2024
Reply from Sarajevo City Card - Official
Dear Katerina,
Thank you for your great feedback and for recommending the Sarajevo City Card! We're delighted you found it convenient, especially with the cable car ride.
We completely understand your point regarding options for students or children, and we appreciate you bringing this to our attention. We're currently working with our partners and attractions to explore solutions, including options tailored for teens and younger visitors.
Your input helps us improve, and we hope to offer even more flexibility. Thanks again for choosing the Sarajevo City Card, and we hope to welcome you back to Sarajevo soon!
Warm regards,
Sarajevo City Card Team
This makes everything so easy
This makes everything so easy. For trams and most city museums. We made the money back in the time. It only includes GRAS transport as I understand it.
2 August 2024
Reply from Sarajevo City Card - Official
Dear Andrew,
We wanted to thank you for your excellent 5-star review personally! We're thrilled to hear that you had a wonderful experience with the Sarajevo City Card and that it helped make your time in Sarajevo even more memorable.
Your kind words mean the world to us, and we're so happy you enjoyed everything the card offers.
Your feedback motivates us to continue improving and offering the best experiences to all our visitors.
We can't wait to welcome you back to Sarajevo again soon!
Best regards,
Sarajevo City Card Team
The website is great and the pass is…
The website is great and the pass is easy to buy and includes tons of great attractions! The time constraint can be difficult as many museums may only be open 10-3 and many are closed Sunday. Sometimes attractions were also closed for renovation or special events and hours sometimes differ from their webpages. Due to the flexible nature of attractions being open or closed, it would have been cheaper for me to pay for these museums individually as I was not able to see 88km worth of attractions during the 72 hours of my pass and paid to see some of the same museums on the pass after my card expired.
7 June 2024
Reply from Sarajevo City Card - Official
Dear Morgan,
Thank you for your detailed review and for choosing the Sarajevo City Card! We’re glad you found the website easy to use and enjoyed the variety of attractions included with the pass.
We completely understand your concerns about some attractions' time constraints and limited opening hours. While we aim to offer the best possible experience, we acknowledge that unexpected closures or special events can sometimes impact convenience. We truly appreciate you sharing your experience, and we’ll work with our partners to better align information about attraction hours and availability.
Your feedback is invaluable to us as we strive to improve the Sarajevo City Card and offer more flexible options for visitors. We are committed to making the necessary changes and hope to welcome you back in the future with even better offerings.
Warm regards,
Sarajevo City Card Team
Accepted in a lot of interesting sights…
Accepted in a lot of interesting sights and made my trip to Sarajevo stress free.
The public transport isn’t on the same level as say Madrid or Budapest so I didn’t really use that function of the card that much but it still works seamlessly if you venture out of the old town for anything.
17 April 2024
Price performance ratio is off
I didn't particularly like the sarajevo card. The price is too high for what you get.
The cable car was broken, so I couldn't go and thr conducter at the tram station didn't have a scanning device, so I had to buy another ticket.
21 March 2024
Good deal, but doesn't cover all the museums.
The card covers a lot of the attractions, museums, and a ride up the gondola to the Olympic Bobsled track, but doesn't include some museums. Check the website to make sure it covers most of the things you want to see. It is a good deal for what you pay.
20 September 2023
It is a great idea and something which…
It is a great idea and something which can help the tourists and the people, however is not working properly. The system is new and need more updates maybe .
16 September 2023
Uncomplicated and practical
In the few days I used the Card for the Tram, some Museums and the trip to Trebevic. It worked great.
16 July 2023
Unprompted review
A good thing
I can only recommend to everyone this card for an uncomplicated trip to sarajevo. Using public transportation and free admission to all attractions.
16 July 2023
Unprompted review
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