Santander Consumer Finance België / Belgique Reviews 619

Reply from Santander Consumer Finance België / Belgique

Feb 10, 2026

Hello Simo,

I regret but understand your disappointment and frustration.

Please note that first you need to choose a 4-digit PIN code before the card is created and sent. You should have received a sms for this.
If you cannot choose a PIN code, then you will receive the card and a PIN code by mail. The whole process can take two weeks. Unfortunately, our call agents are unable to speed up this process.

The information you received about having to wait for someone to be back from holiday is incorrect for which I offer you my sincere apologies.

Visit our website https://www.santander.be/nl/contact in order to contact us (again). Hopefully this situation can be resolved quickly and we can win back your confidence.

Kind regards

Lieselot
Santander Consumer Finance Belgium

Reply from Santander Consumer Finance België / Belgique

May 28, 2025

Hello,

I regret but understand your disappointment.

However, you have posted a review for the consumer credit department of Santander Consumer Finance. We don't offer savings accounts.
Therefore, I think you are referring to Santander Consumer Bank.

Since we work independently of each other and we cannot see your full name in this review, I recommend you contacting them at info@santanderconsumerbank.be.
For your information: their website is https://www.santanderconsumerbank.be/.

Kind regards,

Lieselot
Santander Consumer Finance Belgium

Reply from Santander Consumer Finance België / Belgique

Nov 6, 2024

Bonjour Caroline,

Il est vrai qu'il y a des problèmes pour choisir un code PIN via le numéro de téléphone envoyé par SMS.
Nous travaillons avec notre partenaire externe pour résoudre ce problème dans les plus brefs délais.
Vous recevrez par courrier votre carte Santander et un code PIN dans des enveloppes séparées.

Heureusement vous avez pu procéder à votre achat grâce à un mail avec les données nécessaires.

Nous sommes désolés pour ce désagrément.

Cordialement,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Feb 14, 2025

Dear BEHSHAD,

Thank you for your positive feedback! We always try to assist our customers in the best possible way. I will pass your message on to Paulina.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Feb 14, 2025

Dear Samy Bojor,

Thank you for your positive feedback! Glad to know you are happy with our service.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Feb 14, 2025

Dear kinan ali,

Thank you for your positive feedback! Glad to know you are happy with our service.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Updated Mar 22, 2024

Dear Paul Scott,

Thank you for your positive feedback! We always try to assist our customers in the best possible way. I will pass your message on to Paulina.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Sep 22, 2023

Dear David Stefan Tiproc,

Thank you for your positive feedback! Glad to know you are happy with our service.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Aug 31, 2023

Dear Mr Dastoli,

Thank you for the confidence in choosing Santander Consumer Bank, and our sincerest apologies for the delay in processing your payment. The payment has been processed and the value date has been kept as your payment date. While we understand your frustration, we hope to have regained your trust. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Best regards,
Santander Consumer Bank

Br,
Kinsey

Reply from Santander Consumer Finance België / Belgique

Apr 18, 2023

Dear Henry,

Thank you for your positive feedback! Glad to know you are happy with our service.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Apr 18, 2023

Dear Marcin Odolak,

Thank you for the 5 stars !

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Mar 3, 2023

Hello Kelly Jones,

Thank you for the positive feedback !

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Mar 3, 2023

Hello Jagwinderjit Singh,

Thank you for the positive feedback ! We always try to assist our customers in the best possible way.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Dec 16, 2022

Bonjour Madame Demenezes,

Merci beaucoup pour vos gentils mots.
Nous sommes heureux de vous avoir aidé.

Cordialement,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Sep 23, 2022

Hello Augistine,

Thank you for the positive feedback ! We always try to assist our customers in the best possible way

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Sep 23, 2022

Hello Cheptine,

Thank you for your positive feedback!

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Oct 27, 2022

Hello Wilson,

Thank you for the positive feedback ! We always try to assist our customers in the best possible way. I will forward your message to my colleague Alan.

Kind regards,

Lieselot
Santander Consumer Finance

Reply from Santander Consumer Finance België / Belgique

Dec 12, 2019

Thank you for your positive feedback!

Best regards,

Tom
Santander Consumer Finance Benelux B.V.