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Company details

  1. Loan Agency

Written by the company

Lancée en 2017, mozzeno est le prêteur belge 100 % digital qui s’est imposé comme l’acteur clé du crédit. Chaque jour, nous aidons des particuliers et des professionnels à financer leurs projets grâce à un processus simple, rapide et entièrement digital. En parallèle, nous permettons à des investisseurs de soutenir activement l’économie réelle en Belgique en finançant les prêts octroyés par mozzeno. / Opgericht in 2017 is mozzeno een 100% digitale Belgische kredietverstrekker die zich heeft gevestigd als een belangrijke speler op de kredietmarkt. Elke dag helpen wij particulieren en bedrijven om hun projecten te financieren via een eenvoudig, snel en volledig digitaal proces. Daarnaast stellen wij investeerders in staat om actief de reële economie in België te ondersteunen door de kredieten te financieren die door mozzeno worden toegekend.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

169 reviews

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Rated 4 out of 5 stars

Fast and Reliable

They ask for quite a few documents but they can be uploaded easily and fast. They respond quick and deliver quick. Also they say 2 working days but it is often faster. To recommend for people for fast (not to big amount 1k-10k) loan. Great (customer) service !! +++

13 November 2024
Unprompted review
mozzeno logo

Reply from mozzeno

Thank you for your positive feedback and for your trust.

Rated 5 out of 5 stars

I recommend Mozzeno

I recommend Mozzeno, Fast service and Positive experience aslong you complete you requirements, ready for your E-ID, its me and computer. Many times i rejected with other Loan but mozzeno is so fast and no many asking what im gonna do this my loan , and so much helping, they're friendly in conversation/ telephone and fast and corret handling all your file, and its real no scam. so dont hesitate to come this mozzeno its very satisfied and better for the borrower. Thank you so much Mozzeno. 5 star for me. i start friday July 11/12 need to complete your file but theyre close saturday and sunday, and i got them call july 15 and they inform to me that the money is on my account. And july 16 i got the money. Top!!!!

16 July 2024
Unprompted review
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Reply from mozzeno

We're delighted to hear that. Thank you for your feedback and for your trust!

Rated 1 out of 5 stars

Unrealistic demands lack transparency

Unrealistic demands, lack transparency, they ask specific methods and when you finally do them they still find it not enough. They want transparency but refuse to give it and numerous people contact you without addressing the issue. The always claim that they want to avoid fraudulent activity and to avoid falsifying documents, therefore insinuating that you falsify documents! We have launched a official complaint with the government. They also refuse to tell who has or had access to the confidential documents! They ask for specific ways to upload your documents you follow their instructions and still it’s not enough. You are contacted by a number of people sometimes ignoring your comments. You get 2 phone calls and you explain the issue and the first one tells you they will give you a decision in 24 hours. They don’t and come back with a series of instructions. You confirm with person that we when the instructions are followed that it will be ok. But confirm that when it still fails you want to stop the loan application. 2 days later they ask for additional information and ignored our instructions. We needed another 3 mails to make sure that they destroyed our documents and that the documents are not used or viewed by third parties. We emailed the CEO but he didn’t found it worthy to reply! The Spanish Inquisition is less stressful than their impossible demand. We have asked the authorities to investigate. We can get a loan faster and easier without the constant insinuations that there could be fraudulent activities.
We have read the remarks by Mozzeno and they hold no water. It’s digital but even when you precisely follow their instructions it doesn’t work. And there are numerous people complaining! We got a loan in 2 hours with less documentation and cheaper than mozzeno! We communicate with the government and with it’s me ( like we did for mozzeno) and no problem only for Mozzeno it doesn’t work( their version). Our advice not to sacrifice your time and effort , there is better and easier!

8 July 2024
Unprompted review
mozzeno logo

Reply from mozzeno

Thank you for your comment. We understand that you are angry and want to express your anger by trying to negatively impact mozzeno, encouraging other consumers not to use our platform.

It is important to remind you of the objective of our project: to offer a collaborative approach to lending. This means better distributing value among borrowers by offering competitive rates, investors by providing attractive returns, and mozzeno with a correct fee for the loan servicing.

We have been achieving this objective responsibly and effectively for 7 years. Once again, you are entirely entitled to feel frustrated and angry. However, attempting to harm us or destroy our project will not alleviate your frustration. When we make a decision and have to refuse a loan application or supporting documents, it is always a failure for us because we have to turn away a client.

We do this because we believe it is the best solution for the borrower themselves, for our investors, and for society in general.

Can you understand that depending on the specific situation of each borrower, we need to gather various supporting documents. More complex situations may require additional documentation. Our 100% digital and remote model necessitates precise verification of these documents. Unfortunately, there are numerous attempts at fraud. We conduct these verifications for all borrowers, and this implies absolutely nothing.

We strive to simplify the procedure as much as possible for our borrowers and to be available to support our clients. On average, we transfer the requested amount within 48 business hours from the submission of the application, as confirmed by our 20,000 satisfied borrowers.

Regarding the communication of certain data, we try to provide our borrowers with as much information as possible in our emails while respecting the rules in force. We also strictly adhere to GDPR regulations. We invite you to read our privacy policy and general conditions on this subject.

Unfortunately, we did not receive your email addressed to our CEO. You can resend it to support@mozzeno.com, and he will respond without fail.

We are glad to read that you were able to find a solution that brought you complete satisfaction.

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