I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Roommate loved the stitch party blanket I got her for her birthday. She’s a hot sleeper so the light fabric was an excellent choice for her. Then I got the sheet set for me. I’m a cold sleeper so t... See more
Very high quality!! I took off one star because it’s a little small for a “one size” product. It barely fits my teen, he’s an athletic competitive swimmer, I bought this hoping it would last a coupl... See more
I really like the hair towel. I’ve noticed the towel drys way faster, never feels crunchy, and my hair seems to be better as well. The hand towels are pretty great too. Definitely dry faster than... See more
Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No customer service at all
I ordered a coverup and was told it would arrive 6/7/26 here it is almost one month later and has not arrived I have reached out to company two times and have heard nothing. I will never order from them again no customer service at all.
3 June 2026
Reply from Sand Cloud
Hi Debra,
Thank you for your feedback, and we're truly sorry for the delay with your order and the lack of communication. We completely understand how frustrating this must have been, and this is not the experience we want for our customers.
We've sent you an email to discuss this further and get this resolved for you as quickly as possible.
– Sand Cloud Team
Great cover up
Love the beach cover up that I got. Had looked for awhile at the site deciding which one to get and was not disappointed. It is a great quality and feels great over a bathing suit that is either wet or dry. Received compliments from the first time wearing it. It is a unique cover up compared to others that are available. Recommend this.
3 June 2026
Can’t rate your merchandise because I…
Can’t rate your merchandise because I have never received it. Have contacted you twice regarding this problem & besides standard response( will get back to you in 24-48 hours) , I have heard nothing! Requesting refund & you can keep my purchase!
3 June 2026
Reply from Sand Cloud
Hi Martha,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and sincerely apologize for the delays, the lack of communication, and the incorrect order update you received.
We've reviewed your case and have reached out to you via email. We've now processed a full refund for your order and have also provided an additional goodwill gesture as part of our apology.
We'd appreciate the opportunity to discuss this further, so please kindly respond to the email we sent if you have any questions or need any additional assistance. We'll be happy to help.
Thank you again for your patience and for giving us the opportunity to make things right.
— Sand Cloud Team
Scam company
Scam company — BEWARE. Ordered items a month ago and never received them. Wrote customer service and got automated reply that they’d respond in 24-48 hrs and now over 3 days later no response. I’m filing a dispute with my credit card company.
UPDATE:after telling them I was filing a dispute with my credit card they cancelled my order and issued a refund. Their excuse was that it was a pre- order and even tho they gave a date to expect delivery this info isn’t firm and in reality they have no clue as to when they’d ship since sumner is their busy season. This seems to be a ridiculous excuse — it’s a beach towel and beach cover- up company and seeing that these products are used during the summer you’d think they’d stock up for the summer. I got my refund but am very disappointed with this company, their lack of communication and piss poor Customer Service. If you order from them they’ll charge you right away but good luck getting product anytime soon.
3 June 2026
Unprompted review
Reply from Sand Cloud
Hi Jari,
We're truly sorry to hear about your experience and completely understand your frustration. This is not the experience we want any of our customers to have.
We’ve sent you an email to discuss this further and see if there’s anything more we can do to make things right. We truly appreciate the opportunity to reconnect with you.
– Sand Cloud Team
Good quality, horrible customer service
I've been waiting for them to reply back to my email about a return (from June 23rd, going on 4 days now). I mistakeningly bought two of their Fahlo Sloth Towel/bag and no one has responded. I just want to return one (I don't care which one since they were different prices). The product is nice but if it's this hard to return something, then I won't be shopping with them again.
22 June 2026
Unprompted review
Reply from Sand Cloud
Hi Lisa,
Thank you for your feedback, and we're truly sorry for the delay in getting back to you. We completely understand how frustrating it is when you're waiting for assistance with a return.
We've sent you an email to discuss this further and get this resolved for you as quickly as possible.
– Sand Cloud Team
Didn’t get items, lost money, no one will respond
I ordered from Sand Cloud on May 20th, 2026. I received a package on May 24th but the entire package was wrong- this wasn’t my order. I contacted Sand Cloud and they said I could have my order after I sent back the wrong package.
I did this- I have tracking to show it was received, and this was confirmed by email from the company (and “Ann”) on June 9th. They asked for my correct shipping address (it was correct to begin with but I confirmed it again).
And since then I have emailed and called several times and have gotten nothing but a boilerplate “we’ll get back to you in 24-48 hours!” Which is a lie as I’ve gotten nothing from anyone.
20 May 2026
Unprompted review
Reply from Sand Cloud
Hi Leah,
Thank you for taking the time to share your feedback. We're truly sorry for the experience you've had and completely understand how frustrating this situation has been. Receiving the wrong order, taking the time to return it, and then experiencing delays in receiving further updates is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
We've already reached out to you via email regarding your BBB complaint after conducting a thorough review of your case. In that email, we've outlined the available resolution options and next steps to help bring this matter to a resolution.
When you have a moment, we kindly ask that you reply to the email we sent, as we are awaiting your confirmation to proceed. Once we receive your response, we'll continue working on your case as a priority and ensure it is handled without further unnecessary delays.
Thank you for your patience and for giving us the opportunity to make this right. We look forward to hearing from you soon.
— Sand Cloud Team
Order #3083175 - Missing Moana Towel - ship or refund
Order #3083175 ordered May 26. Missing item, issue still unresolved June 24,2026.
It’s been almost a month, and my missing item issue remains unresolved. I’ve sent eight emails, called once, and left a voicemail. I also submitted photos of the partially opened package and Ring camera footage showing it arrived that way.
Please resolve this by either shipping the missing Moana towel or issuing a refund. Your social media team is very active posting ads but customer support has been extremely slow in resolving order issues.
24 June 2026
Unprompted review
Reply from Sand Cloud
Hi Eurydice,
Thank you for sharing your feedback, and we're truly sorry for the frustration and delay you've experienced. We completely understand how disappointing this has been, especially after the time and effort you've spent reaching out to us.
We've sent you an email to discuss this further and get this resolved for you as quickly as possible.
– Sand Cloud Team
Love the quality and service
Love the quality and service! Everything went flawlessty!
24 December 2025
Disappointed
I order two zipper pouches on May 22 and have yet to receive my package. I sent three emails to them inquiring about my package and one of was to just cancel the order and refund me the money. I have heard nothing from them and all I can see on my tracking is that the label is made. I was excited for these because the brand seems cool, so its disappointing.
24 June 2026
Unprompted review
Reply from Sand Cloud
Hi Audreana,
Thank you for your feedback, and we're truly sorry for the delay and the lack of communication you've experienced. We completely understand how disappointing this must be, especially when you were excited to receive your order.
We've sent you an email to discuss this further and get this resolved for you as quickly as possible.
– Sand Cloud Team
I wouldn’t even give it one star
I wouldn’t even give it one star. Ordered a cover up a month ago and my order says waiting to process, what does that mean??? I’ve emailed them twice a week between the emails and no response. The worst!!!! NEVER ORDER again from them.
24 June 2026
Unprompted review
Reply from Sand Cloud
Hi Mary,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to see your order remain in "waiting to process" status for so long while not receiving a response to your emails. We sincerely apologize for the inconvenience and disappointment this has caused.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
Reply directly to this review with your order number, purchase email address, and the product ordered, or
Email our Customer Service team with those same details so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Very poor customer service
I received my cover up and it wasn’t what I expected. The material was not what I wanted and it took longer to get here than expected. I have sent two emails to customer service to advise I want to return and in the last week and a half I have had no reply (except they will contact me within 2 business days,which they have not). Customer service is atrocious.
23 June 2026
Unprompted review
Reply from Sand Cloud
Hi Karen,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the cover up did not meet your expectations and that you experienced delays with both the delivery and our response to your return request. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
Reply directly to this review with your order number, purchase email address, and the product ordered, or
Email our Customer Service team with those same details so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Customer Service will not respond to correct their own mistake
They sent the wrong items and haven’t responded to THREE emails sent. They say they will get back to you within 24-48 hours. It’s been over a week. They even sent an email saying the three items I ordered had arrived and yet, they were not the items I ordered. Extremely frustrating and disappointing from the company’s customer service. Would never order from them again, nor would I recommend. This is 100% their mistake and they literally refuse to get back to me. Horrible experience.
15 June 2026
Unprompted review
Reply from Sand Cloud
Hi Charla,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to receive the wrong items and then not receive a response after multiple attempts to contact our Customer Service team. We sincerely apologize for the inconvenience and disappointment this has caused.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
Reply directly to this review with your order number, purchase email address, and the product(s) ordered, or
Email our Customer Service team with those same details so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Cute stuff, cheap packaging, horrible service.
The products are very cute and they claim to be 100% organic cotton, everything arrived in plastic bags with a very strong chemical smell. Customer service is a very big deal to me and unfortunately their service was incredibly disappointing. My order was supposed to be delivered in 4-6 days. On day 8, after seeing there weren’t any updates and the order hadn’t even been processed, I sent a message to customer service checking in. I only received an automated message telling me they’d respond within 48hrs and that I shouldn’t message again in the meantime, as well as multiple automated emails trying to sell me additional products. 3 days later I messaged again, another 7 days went by with no response. I received my order 19 days after purchase, still no response to any of my messages. Their Instagram account is flooded with comments from customers asking where their orders are, all with the same response from the company claiming that they’re behind because summer is a really busy time for them. Seems like something a beach towel company would account for. Wouldn’t buy again.
21 June 2026
Unprompted review
Reply from Sand Cloud
Hi Julia,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must have been to experience delays with your order, receive no follow-up to your messages, and have concerns about the packaging and odor upon delivery. This is certainly not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience caused.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
Reply directly to this review with your order number, purchase email address, and the product(s) ordered, or
Email our Customer Service team with those same details so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
I ordered a cover up more than a month…
I ordered a cover up more than a month ago. I have not received the cover up or an answer to my email, or my phone message. The product may be good but customer service is certainly non existent.
22 June 2026
Unprompted review
Reply from Sand Cloud
Hi Susan,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to wait over a month for your cover up while also not receiving a response to your email or phone message. This is certainly not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
Reply directly to this review with your order number, purchase email address, and the product ordered, or
Email our Customer Service team with those same details so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Takes several days to get any response
Takes several days to get any response. Poor customer service and platform. Ordered several things. They eventually reached out saying they didnt have an item in stock (even though it was when I ordered it) via email then when they offered replacement of a product and then set me up with a different item. Tried to tell them it was the wrong product and to fix it before sending the wrong product and days later was told its too late everything else was shipped cant fix it. Return the item you dont want when you get it... the item hasn't even been processed yet! And it was a replacement item for an item I originally wanted. They need a better customer service platform because this model is not working.
20 June 2026
Unprompted review
Reply from Sand Cloud
Hi,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter delays in communication, an out-of-stock item, and issues with the replacement process. This is certainly not the experience we strive to provide.
At the moment, the review platform only provides us with the review comment and the profile name used when posting the review. Unfortunately, with these limited details, we are currently unable to confidently locate the exact order associated with your case. While we may find customer profiles with similar names, we do not want to mistakenly contact the wrong customer or access an unrelated order.
To better assist you, we kindly ask that you either:
Reply directly to this review with your order number, purchase email address, and the product ordered, or
Email our Customer Service team with those same details so we can investigate the matter further.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive the additional information, we will gladly investigate the matter further and do everything possible to ensure your concerns are properly resolved and your satisfaction is met.
Thank you for your patience. We truly appreciate your feedback and look forward to the opportunity to make this right.
— Sand Cloud Team
Flamingo party blanket is a FLAMIN-NO!
I purchased the Flamingo party blanket and it was more than $150.00 after taxes, etc. From the minute I pulled the blanket out of the bag, I discovered that it snags VERY EASILY! I put the blanket on my bed, then covered it with another blanket. The first time I moved the added blanket, the sand cloud flamingo party blanket had MANY snags. I'm still trying to figure out how the blanket got snagged when it was covered.
I have made about 10 purchases with sand cloud over the last few years and have been happy with your other products. This blanket does NOT meet nor SHOULD IT HAVE PASSED QUALITY CONTROL prior to releasing the blanket. Instead of flamin-go, it's a BIG flamin-NO. You are charging way too much for the quality of this product.
IF YOU WANT TO THROW MONEY AWAY and get a crappy overpriced party blanket, BUY THIS PRODUCT. If you want quality that is going to look good and last, DO NOT BUY THIS PRODUCT!!
DEFINITELY poor quality compared to other cloud products. REALLY bad decision to add this to your product line and ESPECIALLY at the outrageous price point!!
Do not bother wasting your money.
4 May 2026
Reply from Sand Cloud
Hi Jill,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the Flamingo - PARTY BLANKET™ did not meet your expectations, especially as a returning Sand Cloud customer.
We've reached out to you via email and have resent the Sand Cloud gift card associated with your case. If you still feel your concern has not been fully resolved, we'd be happy to review your case further and discuss alternative resolutions with you. Please kindly reply to the email we sent, and we'll be happy to assist.
Thank you again for your honest feedback.
— Sand Cloud Team
Poor customer service and communication
I placed an order on May 1st with expected shipping date at the end of May. On June 11th, no word on shipping I requested a cancellation of my order as no longer needed. No response to my email so I sent another 2 days later. I received a rude reply stating not to send any more emails as this will not make them answer any faster and emails are answered in the order they are received. After a week, I sent a 3rd email trying to cancel that also went unanswered with the same rude response. Then, I received notification that my order was shipped after I tried to cancel it 3 times. This company’s customer service is non existent. I would avoid buying from them.
19 June 2026
Unprompted review
Reply from Sand Cloud
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused throughout your experience with your Floral Bunch Cover Up preorder order.
After reviewing the matter further, we understand that you were already able to discuss the situation directly with our team regarding the shipping delays, cancellation requests, and communication concerns. We completely understand your frustration, especially considering the delays and the timing of the shipment after your cancellation requests were submitted.
We also sincerely apologize if any earlier communication or automated responses came across negatively during the process. These events occurred during our recent busy preorder sale period, which unfortunately impacted both fulfillment timelines and response times more than anticipated.
Following the discussions with our team, we have now processed a 50% refund for the order in the amount of $28.00 back to the original form of payment. Additionally, as a goodwill gesture and sincere apology for the inconvenience experienced, we also issued a $20.00 Sand Cloud gift card with no expiration date.
We truly appreciate the opportunity to review and address the matter further and remain committed to improving both our communication processes and overall customer experience moving forward.
Thank you again for your feedback and for allowing us the opportunity to help resolve the situation.
Paid for Priority Shipping, but the order was not fulfilled in a timely manner. No communication.
I do not recommend Sand Cloud if timing matters.
I placed an order on June 2 and paid extra for Priority Shipping because the items were intended as gifts for guests I was hosting. After I ordered, Sand Cloud’s site showed an expected delivery date of June 5, and that date did not change until yesterday (6/18) even though the order had not shipped.
No one contacted me proactively to say there was a delay, and I only received a meaningful response after I posted publicly. The order was not fulfilled within the 5–7 business day window the Sand Cloud representative repeatedly stated in our Messenger thread. Last night I received notification that my order finally shipped.
Sand Cloud acknowledges that my order took longer to fulfill than anticipated, but they refused to refund the Priority Shipping charge.
Their explanation is that “Priority Shipping” only applies after the warehouse sends the order out, and does not affect or imply fulfillment time. That may be their policy, but as a customer, it feels misleading when the site is showing an expected delivery date three days out and you are paying extra for shipping.
The company could improve by:
1. making it very clear at checkout that upgraded shipping does not speed up fulfillment,
2. by updating expected delivery dates when they are no longer realistic,
3. by communicating proactively when orders are delayed, and
4. by refunding upgraded shipping fees when fulfillment delays defeat the purpose of paying extra.
My order is now expected to arrive around 20 days after I placed it, long after the gifts were needed.
Based on this experience, I would not order from Sand Cloud again. It’s unfortunate because this was our second order with them… Our *second* order because the product is good. Customer service is abysmal.
EDITED to include first review of Sand Cloud based on this order written June 11.
We ordered previously from Sand Cloud--love love LOVE the product. Subsequently we placed a large order in order to gift a group coming to visit. The order was placed on 6/2, with expedited shipping and estimated delivery date of 6/5. The order has not been shipped. We inquired with the company via email per their customer service guidance on 6/6 and did not receive a response. We emailed again on 6/10 and have yet to hear anything. This is super disappointing because we paid nearly $200 for expedited shipping on this order. Our guests leave tomorrow. I'm not sure what happened, because again-we've ordered from them before without any hiccups; but the lack of response leaves a very bad taste given the size of the order and shipping assurances.
18 June 2026
Unprompted review
Reply from Sand Cloud
Hi Stephanie,
We are truly sorry to hear about your experience regarding the delays, lack of communication, and frustration surrounding Order #3098288. We completely understand how disappointing this must have been, especially since the items were intended as gifts for guests and the timing was extremely important.
We sincerely appreciate the detailed feedback you provided regarding the fulfillment timeline, shipping expectations, website delivery estimates, and communication experience. Feedback like yours is extremely valuable and has been shared internally with our management and operations teams for further review and improvement.
After further internal review and escalation, our management team has processed a refund for the delivery charges associated with your order as part of our continued effort to help make this situation right.
Our team has also reached out to you directly via email to further discuss the matter and assist further. Please kindly respond to the email we sent when you have a moment.
Thank you again for your patience, honesty, and feedback.
Loved mine so much I'm buying one for…
Loved mine so much I'm buying one for my friend as part of an "essential beach kit"
30 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.