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See what reviewers are saying

Rated 1 out of 5 stars

I've had several items "processing" since May 6th, it's June 24th! I deleted my account and said my goodbyes, friends and family hyped it up so much, but over a month for a free sample is horrible.... See more

Company replied

Rated 5 out of 5 stars

I love getting the boxes of samples. As a single mother I don't often buy myself anything. With Sampler, it's like getting little gifts each time a box arrives! It allows me to trial items I normally... See more

Rated 5 out of 5 stars

Sampler offers a wide variety of new product samples & qualifying for samples occurs more often than other sampling sites. It's nice to actually be offered samples to try at home & review now. Very h... See more

Rated 4 out of 5 stars

So it did take like months and months AND months lol for me to receive my samples but when I finally did get them I received 3 small items like just enough to test for about a week each and 2 out of t... See more

Company replied

Company details

  1. Review Site

Written by the company

Sampler helps you discover new products so you can try before you buy! Our platform matches you with product samples based on your interests and sends them direct to your home, all for free. No credit card, no commitment, no fees, no spam.


Contact info

  • 216-250 University Avenue, M5H 3E5, Toronto, Canada

  • sampler.io

3.8

Great

TrustScore 4 out of 5

374 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Nice concept

Nice concept, but the wait is too long – signed up in April and still haven’t received my sample. Support says it’s ‘processing’ but no real update.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

EASTLINK HAS SPECTACULAR CUSTOMER…

EASTLINK HAS SPECTACULAR CUSTOMER SERVICE!
THANK YOU BRANDON FOR YOUR AWSOME CUSTOMER SERVICE YOU PROVIDED FOR ME TODAY! THANK YOU ALEX FOR GOING ABOVE AND BEYOUND,WHEN I KNEW YOU WERE FUSTRATED,BUT DIDNT SHOW IT,YOU KEPT TRYING TO HELP ME!
I WAS ONCE A CUSTOMER OF CITY WIDE! I WENT WITH THEM BECAUSE THEY WERE CHEAPER... WELL IVE LEARNED YOU GET WHAT YOU PAY FOR ! THEIR CUSTOMER SERVICE SUCKED! I QUICKLY CAME BACK TO EASTLINK! ID RATHER PAY A BIT MORE BECAUSE TO ME CUSTOMER SERVICE IS EVERYTHING!
THANK YOU TO ALL OF THE TEC PEOPLE ,THANKYOU TO ALL THE TELEPHONE REPS FOR BEING SO KIND AND PATIENT!
THANK YOU,THANK YOU THANK YOU!

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Company went out of business

Company went out of business despite having the data of some many people that I am sure they resold to who knows who. Waited months for my first sample box which never shipped and now the company and site are gone.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

No samples

I've still been waiting since FEBRUARY for a sample box!! They just keep saying they are having delays every time I write to them. For 5 months... seriously??

They used to be so much better and actually send your samples out. If you don't have enough for people or can't even send them, then why offer anything in the first place?!

11 July 2024
Unprompted review
Rated 2 out of 5 stars

Over 3 months and order is still in processing phase

I have joined sampler for a couple months and were able to place two sampling orders but both haven't shipped yet. The first order was placed more than 3 months ago, and the second was about 2 months ago and both of them are still in the "processing" phase. I understand it would take time, but more than 3 months and the order is still in "processing". I don't know will they ever be sent.

24 March 2024
Unprompted review
Rated 1 out of 5 stars

Sampler is a joke!

I've had several items "processing" since May 6th, it's June 24th!
I deleted my account and said my goodbyes, friends and family hyped it up so much, but over a month for a free sample is horrible. I get samples from other companies regularly, the latest I've ever waited was 2 weeks and that was bc the town they were shipping from had a tornado. I expected better from a highly rated company!
Absolute trash!

24 June 2024
Unprompted review
Sampler logo

Reply from Sampler

Hi there,
Thank you for taking the time to share your feedback. We're so sorry to hear your samples have not yet arrived. We sincerely apologize as that is not the Sampler standard and we know how disappointing that is. Rest assured, we are working with our brand partners to get your order to you as quickly as possible.

Rated 5 out of 5 stars

5stars!

Sampler is amazing! No crap no credit cards just take a survey and you get free samples! Absolutely love this website!

21 June 2024
Unprompted review

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