You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more
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Review summary
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Reviews shaping this summary
Ordering process was easy, good range of products at very competitive prices. Delivery was a real let down, not only did it take 12 days, it was actually delivered to the wrong address (correct addres... See more
Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.
Company replied
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed. When you say 'buy by 10pm for shipping today' cus... See more
Company replied
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2.7
Poor
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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I still haven't received the product
I still haven't received the product
3 July 2025
Unprompted review
Reply from salontotal.co.uk
How annoying to hear that you have not yet received your order.
Please contact us at customerservice@salontotal.co.uk so we can find out what's going on and help you further.
Kind regards,
Team Salontotal.
Easy ordering and the product I had…
Easy ordering and the product I had been unable to find elsewhere. Good service.
20 June 2025
Unprompted review
Never received my order. No reply from seller
Never received my order for over £140. Emailed the company multiple times and still never had a response. Now had to contact my bank to receive a chargeback. Zero customer service, would never use this company again
15 May 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your message and how incredibly annoying to hear that your order did not arrive and that you did not receive the desired response from us. This is, of course, absolutely not the service we want to provide. We sincerely apologise for this.
We would still like to resolve this properly for you. Would you please contact us at customerservice@salontotal.co.uk, stating your order number? We will then look into what went wrong and how we can rectify this.
Kind regards,
Team Salontotal.
It has a two pin plug which means I…
Ordered a Babyliss Pro hot brush. Arrived quickly, well packaged. However it has a two pin plug which means I cannot use it without trying to find an adapter! Illegal in UK too.
2 May 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We understand that it can be inconvenient to receive a device with a two-pin plug. However, we would like to clarify that many of our electrical products come with an EU plug, and this is always clearly stated on our website. The device is still fully functional in the United Kingdom when used with a standard EU-to-UK adapter, which is widely available.
If you need any further assistance or advice regarding adapters, please feel free to contact our customer service at: customerservice@salontotal.co.uk
Kind regards,
Team Salontopper.
The worst website I've ordered off in a…
The worst website I've ordered off in a very long time. I ordered off them and it was over a week late due to them giving UPS the wrong address. When I first contacted them they said the address was correct. Contacted them again they said it wasn't correct and that it was UPS fault and they updated it and it will be delivered in another 5 days. I contacted UPS myself and organised for it to be delivered the next day. I checked UPS tracking the next day and salon total had told UPS to return the package to them after no instruction for me to do this. It's nearly 2 weeks now and I'm still waiting on my refund which they said would take 1 week. Worst customer service you can imagine, all responses I get are generic templates and they offered no explanation as to why they told UPS to send the package back. Absolutely shocking service, don't order unless you want to be messed around for a few weeks and waste your time.
22 April 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your feedback, and we're sorry to hear that you had a negative experience with our service.
We understand that the situation has been very frustrating, and we’d like to provide some clarification. You indicated that you no longer wanted to receive the order and requested a refund. In order to process this, the only way we could proceed was by having the package returned to us. That’s why we instructed UPS to return the parcel — so that we could initiate the refund.
We understand this may have caused confusion, especially since you also contacted UPS yourself. Please know that our intention was simply to follow up on your request and provide a resolution as quickly as possible.
We sincerely apologize for any confusion or inconvenience this has caused. If you still have any questions, please feel free to contact us at service@salontotal.com — we’re happy to assist you further.
Kind regards,
Team Salontotal
Second time ordering and absolutely…
Second time ordering and absolutely perfect service! No issues at all! Ordered the 11/04 arrived 16/04. Very competitive prices. Thanks
16 April 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
How annoying to hear that your order was delivered later than expected.
Of course we do our best to send and deliver everything as soon as possible.
Would you like to send us an email? Then we can see what we can do for you in the future.
Service@salontotal.co.uk
With kind regards,
Team Salontotal.
Took a few days to deliver but happy with the service overall.
Ordered shampoo on the 6th March, it arrived on the 12th. Not quite as fast as it said it would when I ordered but I'm happy with the product that arrived and content with the time it took to get to me. Maybe they can be a bit more transparent regarding actual delivery time but other than that I had a good experience dealing with Salontotal.co.uk. Especially the price of the product - it was very competitively priced compared to other sites.
12 March 2025
Unprompted review
Two months after returning an item, still no refund
Wrong item ordered- my mistake, usually no problem. I requested an exchange, was told they could only offer a refund and then for me to purchase what I meant to. No problem, item returned on the 8th of January and nothing. Emails are met with 'we are based in the Netherlands' and 'try to be a bit more patient.' Now evasiveness. Despite having provided proof of posting I am still without a refund nearly two months on. I think this is a scam organisation, avoid at all costs.
8 January 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
Annoying to read that it was not resolved as expected.
A return shipment always arrives in Hull first. Normally, a return is not processed until it reaches our warehouse in the Netherlands. Hull serves as an
intermediate point where parcels are collected before being sent to the Netherlands.
Of course we always want to work with you to find a suitable solution, we have therefore processed the credit as we could see that the parcel arrived in hull.
If we could be of any further assistance please let us know by email: service@salontotal.co.uk
Kind regards,
Team Salontotal.
Website easy to use
Website easy to use. Order delivered quickly and well packaged against any damage. Would definitely use again. Good price.
28 February 2025
Unprompted review
Ordered Shampoo and Conditioner on 19…
Ordered Shampoo and Conditioner on 19 February 25, which stated very soon after "order dispatched" By 27 February 25 still waiting on order. Yodel app states received at their Depot and will be delivered by next available driver and delivery says today 27 February 25. 8 days from the UK too long. Thought woukd have arrived at least within 5 days in time for my holiday. Had to leave without it. Hoping it arrives today as advised. DISAPPOINTING DELIVERY TIME.
27 February 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We're sorry to hear that your order did not arrive on time. We always do our best to ship and deliver orders as quickly as possible. However, sometimes a package may take longer to arrive than expected.
We would be happy to look into this for you and see if there is anything we can do. I can see that your package was delivered on 27-02-25. Could you please contact us at service@salontotal.co.uk? We would be happy to assist you further!
Best regards,
Team Salontotal
Perfect to deal with
Fast delivery. Great price. Liked the samples added to parcel.
10 January 2025
Unprompted review
I returned my item on the 11th of…
I returned my item on the 11th of December and it was delivered back to them on the 13th. I contacted them a picture of the tracking and receipt to say that I’d sent my item back and they never replied over a month late are they finally replied after contacting multiple times asking me to send the tracking information and they can send the money back I sent the tracking information and days later they haven’t replied back or even received any refund from them
13 December 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you’re not satisfied with the handling of your return. When a return is sent from the UK, it first arrives at our depot in Hull before being forwarded to our depot in the Netherlands. Unfortunately, this process can sometimes take some time. If you can provide us with the tracking information showing that the package has been successfully delivered to Hull, we will gladly look into what we can do for you.
We kindly ask you to send us another email at service@salontotal.co.uk so we can assist you further.
Best regards,
Team Salontotal
Had the product I wanted with prompt…
Had the product I wanted with prompt delivery - perfection!!
19 January 2025
Unprompted review
Unfortunately I can’t rate this as I…
Unfortunately I can’t rate this as I haven’t received the product. DHL still haven’t delivered it from last Thusday
14 January 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that your package doesn’t seem to have been delivered yet. Please note that in the UK, we work with Yodel and not with DHL, which may have caused some confusion. We’d be happy to help you investigate what’s going on with your shipment. Feel free to contact us via email so we can look into it together and find a suitable solution: service@salontotal.co.uk.
Kind regards,
Team Salontotal
It's a lottery...
Didn't receive my order and SalonTotal have stopped relying to my emails. Will now take the issue up with my credit card company. Maybe some folk have a good experience with Salon Total. But, it's a lottery and your chances of success reduce massively if you're relying on their customer services to do anything.
11 January 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that the issue hasn’t been resolved to your satisfaction. Please know that we always strive to address any problems as quickly and efficiently as possible for our customers. I see that an investigation was conducted regarding your missing package, and the matter has now been concluded with a solution offered.
If you have any further questions or concerns, feel free to reach out to us via email: service@salontotal.co.uk.
Kind regards,
Team Salontotal
Great deal
Granddaughter wanted premium hair products for Christmas, so I did a search & found Salontotal offering the product at about 50% of the standard price, I checked them out to establish legitimacy & went ahead with my order. Whilst turn around from order to delivery was about 10 days, the item arrived as described with dispatch & delivery updates. Very pleased with my experience.
17 December 2024
Unprompted review
Do Not use this company
Do Not use this company!
I have returned a faulty item in October and still waiting on a return or replacement. Salon total have said they haven’t received the item. Luckily I have proof of delivery as sent by recorded delivery. Then they have said it’s at there depo and are unable to process the refund. It’s been well over 30 days and this company is breaking the law not adhering to the uk consumer rights policy’s.
Are you going to give me a refund or do I need to take legal action?
I am a small business owner and although it’s only a £100 pair of clippers to this company it’s a lot of money to me.
Please don’t use this company as they exploit small businesses using totally unethical practices.
19 December 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you are not satisfied with our service. Returns from co.uk first go to an intermediary depot before being sent back to us in the Netherlands. Unfortunately, this may cause delays before we receive your clipper. Once we have it, we will address the warranty claim with the supplier as quickly as possible.
Please contact our customer service team so we can inspect the condition of the clipper. Send us an email at service@salontotal.co.uk, and we’ll assist you further.
Kind regards,
Team Salontotal
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