You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more
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Review summary
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Reviews shaping this summary
Ordering process was easy, good range of products at very competitive prices. Delivery was a real let down, not only did it take 12 days, it was actually delivered to the wrong address (correct addres... See more
Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.
Company replied
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed. When you say 'buy by 10pm for shipping today' cus... See more
Company replied
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2.7
Poor
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product still not arrived
I’ve been invited to write a review but I have yet to receive my item. I wait patiently every day but it never arrives. Do not order if you are in a hurry. I receive a message every day to advise the package will be with me soon. I realize this is the couriers fault but it does reflect on the company.
7 December 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
How sorry to hear that you haven't received your order yet. We would be happy to help you find out what went wrong and find a solution together. Unfortunately, due to the heavy traffic at the carriers, it can take longer for parcels to be delivered, we apologise for this.
Please feel free to contact our customer service at service@salontotal.co.uk, and we will look into the matter directly with you.
Kind regards,
Team Salontotal
5 star service
5 star service —————Not sure what others are saying - I ordered my item for £10 less that anywhere else and got delivered in 3 days - very happy and would use again for sure
13 December 2024
Unprompted review
Great product
Great product. Exactly as described. Great price. Well wrapped
10 December 2024
Unprompted review
Items were competitively priced and…
Items were competitively priced and delivered on appointed date.
2 December 2024
Unprompted review
Terrible service would not trust or…
Terrible service would not trust or recommend, website stated same day dispatch before 10pm, it’s now taken 8 days of me chasing them and the courier to finally get some sort of update on my advent calender which still hasn’t been received.. what use is it when it will be 10days late I may aswell have purchased the products from the shop directly and separately ? They offered me no resolution what so ever
27 November 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
How annoying to hear that your parcel did not arrive on time. The average delivery takes 3-4 working days, however it is currently very busy and the carrier is experiencing some delays in delivering the parcels. The tracking has now been updated and the parcel will therefore be delivered soon.
If there is anything else we can do for you, please let us know and you may contact our customer service; service@salontotal.co.uk
Kind regards,
Team Salontotal.
BEWARE - SCAM & FRAUDULENT
BEWARE - This is a scam and fraudulent company. I placed an order a week ago, and immediately received a notification that my order was shipped. One week later the tracking status still states the package is with the sender. Despite multiple emails asking for a delivery timeline or a refund, I keep on receiving the same email from their customer service claiming the parcel has been shipped and will soon arrive at the courier’s depot. Same message across multiple days. I’m yet to receive an update or my refund. First and last time I’ll shop from this company.
3 December 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
How annoying to hear that the parcel did not arrive on time. The average delivery time is 3-4 working days, however, there is currently some delay in the delivery of the packages. We will of course see what we can do for you and will always look for a possible solution.
Would you like to contact our customer service so that we can look into it with you? service@salontotal.co.uk
Kind regards,
Team Salontotal.
I placed a large order on 29th…
I placed a large order on 29th November , it is now 3rd December and have not received the goods or a tracking number. Money has left my account under the name of Trading Toppers and there is a duplicate payment pending on my account. Very dissatisfied with service
29 November 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
I’m sorry to hear that you haven’t received any updates about your order and that it seems the amount was charged twice. This might have happened due to a delay caused by an out-of-stock item.
I’d be happy to look into this for you, but I will need some additional details. Could you please send us an email with your order information? This will allow us to investigate and resolve the issue for you.
You can reach us at service@salontotal.co.uk.
Kind regards,
Team Salontotal
NOT IN UK despite URL
Same day dispatch, sounded fine BUT this was a time sensitive item and the delivery date that came up 3 days later was for 9 day delivery meaning that my item did not arrive in time. As they had time to cancel, I asked them to do so. Very poor customer service and telling me I would have to pay return. That's not in line with laws governing returns for time sensitive items. This company has a UK URL, and phone number BUT is in the Netherlands. Sad experience, they should have cancelled and refunded by now. They should also give an estimated delivery so that people know their goods would not arrive in time. Still waiting for them to make the refund even though they invited me to write a review a few days ago. Item ordered 23rd Nov.
Salontotal response echoes what I said. Still awaiting refund as of 5th December 2024
2 December 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you are not satisfied with the delivery time and service. We always aim to ship orders as quickly as possible. Since we are based in the Netherlands, the standard delivery time is usually 2–3 working days. However, during busy periods, it can sometimes take a little longer for your package to arrive.
I see that your package has been recalled. Once we have received it back, we will promptly refund the amount you paid. Please note that as orders are dispatched directly from our warehouse, it is unfortunately not possible to cancel or refund them after they have been shipped.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to contact our customer service team at service@salontotal.co.uk. We’re happy to help!
Kind regards,
Team Salontotal
We have asked the carrier to return the package, we have since received confirmation of this and it may take up to 7 working days from today for the paid amount to be returned to your account.
Brilliant product and service Was very pleased with this website
Was very pleased with this website. My purchase was an excellent price , very well packed, and arrived on time. So thank you.
29 November 2024
Unprompted review
Still waiting after 4 days no sign on…
Still waiting after 4 days no sign on the tracking app
On the web site its states Ordered before 10 PM, shipped today!*
Thats not correct its misleading.
27 November 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review,
how annoying to hear that the delivery is taking longer than desired. We do our best to ship your package on the same day, but if this is not possible due to circumstances, we will ship the package on the next working day. It may then take 3-4 working days for the parcel to be delivered by the carrier. Would you like to contact our customer service? service@salontotal.co.uk
Best regards, Team Salontotal.
Good service
Good service, speedy delivery.Product exactly as stated
16 November 2024
Unprompted review
Thank you
Thank you ! Lovely soaps and so glad to have found a place where I can get these .
Delivery was quick and will be ordering some more soon .
17 November 2024
Unprompted review
Really easy to order
Really easy to order, good price and fast delivery
8 November 2024
Unprompted review
The product was exactly what I wanted…
The product was exactly what I wanted and so pleased as the company have stopped making it. Delivered promptly and very happy with the price.
5 November 2024
Unprompted review
ORDER NOT RECEIVED!!
Ordered items on 1/11/24 and after receiving an email stating dispatched same day, still not received on 6/11/24. According to tracking the parcel is still with the sender! Despite having a co.uk website they are based in the Netherlands.
Can’t get through to customer service.
Beware!!
6 November 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review, and we apologize for the extended delivery time.
Due to issues at customs, our packages are currently facing delays and are not being delivered as quickly as we would like or expect. Unfortunately, this is taking longer than anticipated, but we hope your order will reach you as soon as possible.
Thank you for your patience, and please feel free to contact us if you have any further questions. service@salontotal.co.uk
Best regards,
Team Salontotal
5 days and still not on its way
Been 5 days since I purchased and still at the shop !
Still not collected or tracking yet
4 November 2024
Unprompted review
Reply from salontotal.co.uk
Thank you for your review, and our apologies for the inconvenience.
Unfortunately, there were issues with customs and carriers last week, causing many parcels to be delayed and have not yet arrived at the depot. Once your parcel has been scanned at the carrier's depot, the tracking will provide more information and we can expect a speedy delivery.
For any questions, please feel free to contact our customer service team at customerservice@salontotal.co.uk
Kind regards, Team Salontotal
Reply from salontotal.co.uk
Thank you for your review, and please accept our apologies for the inconvenience.
We’re sorry to hear that your order has not yet arrived. Unfortunately, there were some issues with customs and our carrier last week, which may be causing a delay. I’m unable to check the exact status from here, but if you could contact our customer service team, they’ll be happy to assist you further. You can reach them at customerservice@salontotal.co.uk.
Best regards,
Team Salontotal
Products good as usual and well…
Products good as usual and well packaged. Let down slightly by delivery time which compared to many suppliers is a little slow.
30 October 2024
Unprompted review
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