Very efficient and friendly service. Ordered one day, ready to pick up from the store next day. Friendly lady checked I was happy with the denominations in the pack ready to pick up, and gave me som... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to order, quickly had a message telling me it was ready to collect, when I went to collect it the person working there offered me a choice in the size of note denominations. Reasonable exchange r... See more
Company replied
Ordered my currency and received text and email early next morning, that it was available to pick up in East Kilbride store. When picking up my currency, the young chap who served me was friendly and... See more
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I ordered my travel money on line to be picked up the next day. The site was easy to manage and within a few hours of me ordering the money I got a message to say that my currency was ready to collect... See more
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Company details
About Sainsbury's Travel money
Written by the company
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Contact info
15 Galena Road, W6 0LT, London, United Kingdom
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4.6
Excellent
8K reviews
Asks customers to review
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Better rate for currency with nectar…
Better rate for currency with nectar card
Quick and easy online service
Emails come through promptly
Happy with the service
29 August 2026
Korean Won
The money was there same day as another person had ordered double so bit of luck got me. The gentleman in the kiosk was very helpful and pleasant l. It was easy to order on app
2 August 2026
Another Easy, Hassle Free transaction.
The process was smooth. Every part of the process was clearly set out, costs & restrictions were stated.
The collection process was also easy, helpful staff. Order was delivered on time, with clear email communication.
29 August 2026
Speedy and convenient
7 September 2026
Easy to use app .Great…
Easy to use app .Great communication.Quick service .Friendly member of staff when i collected my money and excellent rste
7 September 2026
Got a great deal with our nectar card…
Got a great deal with our nectar card on the travel money and it was really easy to order and collect. Great service
7 September 2026
The order was a good price.we did not…
The order was a good price.we did not receive a notification until later on the next day but we rang you up to find out
4 September 2026
Faster than expected service and…
Faster than expected service and friendly staff member
6 September 2026
Good and quick service witha smile!
7 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sainsbury's Travel money
Hi Geoffrey,
We're delighted to hear that you found our colleagues helpful, the process straightforward, and our rates competitive. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Currency was available earlier than…
Currency was available earlier than requested which enabled me to pick it up at another convenient time. Staff member was very helpful, courteous and efficient
6 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that your currency was available earlier than expected, allowing for a convenient pick up. We're also pleased that our colleague was very helpful, courteous, and efficient.
Thank you,
Sainsbury's Travel money Customer team
Easy to navigate the website and order…
Easy to navigate the website and order the currency. Clear updates once the currency was ready to pick up.
Great service !
2 September 2026
Reply from Sainsbury's Travel money
Hi Nicola,
We're delighted to hear that you found our website easy to navigate for ordering your currency and that you received clear updates regarding its collection. We're pleased you experienced great service.
Thank you,
Sainsbury's Travel money Customer team
Ordered currency on Sunday
Ordered currency on Sunday, picked it up on Monday it was quick and easy the staff were lovely
6 September 2026
Reply from Sainsbury's Travel money
Hi Alan,
We're delighted to hear that ordering and picking up your currency was quick and easy, and that our colleagues provided lovely service. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Quick and easy process online and quick…
Quick and easy process online and quick email to let me know when to collect
7 September 2026
Reply from Sainsbury's Travel money
Hi,
We're delighted to hear that you found the online process quick and easy, and that you received a prompt email notification for collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Travel money was closed when I arrived…
Travel money was closed when I arrived at 3:30 there was a hand written sign saying closed till 4:00 placed in a not very easy to spot place. Given that your website says they office may close during the day the signage should be more professional.
I have no complaints about the staff who was very courteous and handled the transaction very efficiently
6 September 2026
Reply from Sainsbury's Travel money
Hi Richard,
Thank you for your review. We're sorry that the bureau was temporarily closed when you arrived and that the signage wasn't as clear as it should have been. We appreciate you taking the time to share this feedback and will pass it on to the relevant team. We're pleased to hear that our colleague provided courteous and efficient service once the bureau reopened.
Thank you,
Sainsbury's Travel money Customer team
Order ready quickly just didn't like…
Order ready quickly just didn't like the Idea of having to pay for cash wallet 😞
Following your reply if it's so you can feel good show the cost upfront before ordering and make plain to save advertising your company
6 September 2026
Reply from Sainsbury's Travel money
Hi Ian,
Thank you for your review. We're pleased to hear your order was ready quickly. We're sorry to hear you weren't happy about the 25p wallet charge. This is part of a nationwide scheme to help reduce our paper usage, with the charge covering the cost of the wallet and 40% being donated to Just One Tree, a registered Community Interest Company.
We appreciate your feedback and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
All good
All good. Ordered my Euros on Sunday collected at 9.00am on Monday. Excellent.
6 September 2026
Reply from Sainsbury's Travel money
Hi Stewart,
It's wonderful to hear that your experience ordering and collecting your euros was so efficient and positive. We're delighted you had such a smooth experience.
Thank you,
Sainsbury's Travel money Customer team
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