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Saily Reviews 25,154

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 18,833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the ease of setting up and using the service, especially for travelers. Many appreciate the convenience of managing data directly through the app and the stable connection provided. The customer service is consistently described as excellent, with reviewers commending the staff for their patience, helpfulness, and efficiency in resolving issues quickly. However, some customers encountered difficulties with intermittent data connections or the service stopping unexpectedly after initial use. A few people also noted issues with the app's data usage tracking, where the app showed all data was used despite minimal actual consumption.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the ease of installation and setup.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the helpful and confident support,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and efficiency. Many reviewers... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and clear instructions for eSIM... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Saily for a couple of trips while traveling and it’s honestly been way easier than dealing with physical SIM cards. Setup only took a few minutes, and the connection stayed stable... See more

Company replied

Rated 5 out of 5 stars

I have experienced a complex pritrying to install and CNN open Saily eSIM . Finally I asked for help via chat and was passed on to an assistant. The person I dealt with was extremely patient and helpf... See more

Company replied

Rated 5 out of 5 stars

I was having so much difficulty getting connected once I arrived in the UK. I used Saily’s excellent chat system and a real human-thanks Lincoln-helped me out. It was user error in my part and he pati... See more

Company replied

Rated 5 out of 5 stars

I've used Daily in Puerto Rico, UK, Greece, and Canada. It's been easy to use and affordable. There are some locations where coverage is limited, but I would expect that with an cell phone carrier

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Saily is a global eSIM service with travelers in mind. It offers eSIM data plans in 200+ countries, one-click installation, and 24/7 chat support, so you’ll always have a connection when you’re out and about. Visiting new places has never been easier. So travel, see, and experience. Just don’t forget your sunglasses and Saily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Absolutely the best customer service…

Absolutely the best customer service and super easy to install. Online chat walked me through step by step. Much better than Airalo!

20 May 2026
Saily logo

Reply from Saily

Hello, we are glad the customer service has been helpful for you ☀️

Rated 5 out of 5 stars

Easy to use

Easy to use, easy to set up

21 May 2026
Saily logo

Reply from Saily

Hello, thank you for sharing your feedback. We are pleased you are satisfied so far 💛

Rated 5 out of 5 stars

So easy

So easy, even my mom can setup this thing. Thank you so much!

21 May 2026
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Reply from Saily

That's the ultimate compliment! Enjoy your travels, Eligijus. 🤗

Rated 2 out of 5 stars

So far so good

Spent over an hour working with customer service. This failed to make the service function. I was eventually refunded. They do make you go through extensive troubleshooting before they will refund you. I bought a physical sim card at 7/11 and was using my phone 10 mins later.

21 May 2026
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Reply from Saily

We're confident the network will impress you once you're on your trip—looking forward to hearing how it performs, Benjamin!

Rated 5 out of 5 stars

User friendly

User friendly. Quick and easy.

21 May 2026
Saily logo

Reply from Saily

Thank you for your kind feedback. Wishing you wonderful, connected journeys ahead, Rose! 😇

Rated 4 out of 5 stars

Resolving problems …

I spent a lot of time to resolve my Issue may be because i am not so young ,but i and I think its could be a little better but you respond quickly and tried to help me you need to be more flexible, anyway everything is resolved now and i am glad i will continue to be your customer

20 May 2026
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Reply from Saily

Hello, Dalia! Thank you so much for sharing your experience and feedback. We'll do our best to improve even further, and we hope to be joining you on more travels in the future. ✈️

Rated 5 out of 5 stars

Great simple

Great simple, easy

21 May 2026
Saily logo

Reply from Saily

Hello, Rachel! We're so happy to hear about the great experience! It's our pleasure to deliver easy travel experiences. 🙌

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