SA Company Reviews 

Will never purchase from this company again. Placed order for arm sleeves and 2 hats. The order total was above the free shipping amount but at checkout it said an item didn't qualify for free shipping. Shipping was $10. If I have to pay for shipping I am expecting to receive items efficiently and for the company to ship with a reputable shipper. They used a no name company that doesn't have the ability to track packages on their website. I am located near Orlando and this company is supposed to be located in South Florida. Should have been a quick delivery. Arm sleeves arrived over a week from purchase smelling like they came straight out of a dumpster. At least the smell washed out. The hats were missing. I emailed several times and used their chat feature to attempt to address the issue. Neither methods were useful, I would get a automated response that my order was delivered and to send an email or use the chat to report an issue. This went in circles. I finally got a response 4 weeks later. They told my they would ship out soon. I asked for a refund instead because they took too long to ship and respond to my issue. I was told over an email that I would receive a refund in 3-5 days. Well, yes I got a refund but they also charged me the amount they refunded me the next day. 4 days later, 2 mangled straw hats arrived rolled up with several broken strands of straw fibers. I just wanted a refund instead I got damaged straw hats that are unwearable and charged after getting a refund for them. This company is a joke and I will recommend everyone avoid buying anything from them. I'm sure if I try to get in contact with someone it will go no where.

Ordered a Bullet antenna but didn’t notice where it specifically said it didn’t fit my vehicle. My mistake. Contacted them and had a refund in 24 hours and I got to keep the sleeve they sent! Buying some face shields and a hat now! Great customer service.

The product I received was very thin and cheap and since there was a sale they aren't eligible for a return. They don't fit either and there was no way to figure out sizing.

Ordered a $18 hat came up on my order with 1 free and one paid for I didn’t try for this it just happened the only thing I did was leave the page open all day when I got home from work it was there. Well if I place the order I get one free so I did.
Bucket Hat | Ghost
American Flag 2.0 x 1
• PACK PRICING (-{23.86)
£23.86
Free
Bucket Hats | 1 For
$18 × 1
£14.32
Subtotal
Shipping
Taxes
£14.32
£7.95
£4.45
Total
£26.72 GBP
You saved £23.86
So to me that is one free, only one arrived. I was on to customer service via a chat and they said it was my mistake, and they were having none of it I even asked them to check the email and they confirmed that I was wrong what other company says free on it with savings and it’s” just what they do” very misleading i would never of bought a hat for this price unless I was getting more than one. I wouldn’t trust this company to give you what it says on your screen. The hat itself is alright nothing special it’s very thin material I don’t know if it protects your head and probably cost $3 to make and it was MADE IN CHINA, I have a hat from Costco made by adidas that is far superior to this. Just goes to show if you put enough online content out there some mugs like me on this occasion will buy one very disappointed in what looked like a great product. No point in sending it back as I would be down even more with the postage.

Do not recommend. Hat box arrived totally smashed and hat was damaged. The site said no refunds when I put my order # in and they never responded to my email. For this price, they should have excellent customer service but instead they are terrible.

I’ve ordered several things from this company. Always been satisfied. But when I got 2 hats that the box was crushed and the hats were creased and out of shape. I sent them pictures of what happened and they agreed to replace them with new ones within 10 minutes of emailing back and forth. Great company. Great customer service. 10/10 would recommend.

Pretty simple actually. I ordered a hat thought they were a legitimate company, the hat arrived. Didn’t like the color so I sent it back assuming I would get a refund. I saw they got the hat in two days and that was two weeks ago. So my overall impression of this company is it’s a fraud. Just like so many others on Instagram and other social media sites, big hype, and bad business

I finally ordered a hat for an upcoming cruise. My order arrived timely, but it arrived in a crushed box and the box was clearly too small for a full size hat.

i attempted to call-the voice automated response stated the “mailbox is full”. i then attempted to chat as per the website recommendation, and i never received a reply about replacement.
i then emailed and only received a link to which replied my order cannot be returned.

feeling pretty “taken”. considering disputing the charge on my card.

I would NOT recommend this company! I ordered 2 hats. It took over 4 weeks for them to ship. When they did arrive, the box was crushed as were the hats I have tried to go onto their website to return them, but their system cannot find my order. There is no customer service phone number listed. I finally got it from their "Live Chat" which was also useless except for giving me a phone number. When you call the phone number, you get a message to leave a voice mail and you are informed it could be up to 48 hours to get a response! What kind of racket is this? Customer Service SUCKS.

One of the best customer service fast response and fast fix. Claire did an awesome job on helping me!

Never received the products that we ordered. Had to open it up a dispute with my credit card company

Fast shipping and great customer service, I asked for assistance and they responded almost immediately! Will be shopping here again!

Seriously one of the best experiences I’ve ever had with a retailer. My item came mangled up and I got ahold of SA right away. Their response was swift and they handled it better than I could have imagined. Thank you so much SA I will definitely continuing to buy product from you!

First of all, they said that they were going to have the package shipped here, by the eighth. It did not come until the 12th. Really? Not that big of a deal here is the issue. They put these big hats in a little box, they bend them up and throw them in a box, and then you're going to have to spend hours and hours trying to shape it because it has been sitting in this little box I have this hat I have been screwing around with it for 2 hours yet. And still cannot get it to its original shape. I wish I would have known that they were gonna twist it up. Before I decided to buy this

Really disappointed in what will be my only purchase with SA. Waited two weeks for the hat to arrive with "a free gift" when the hat finally arrived it was disfigured, flag patch was hanging off and had multiple tears in the straw. The free gift never came. I emailed customer service and sent photos. They were prompt in their response and said they would ship out a new one. I was sent an email about the hat being shipped two weeks ago. However the tracking number shows that only the label has been created. I'm not confident that I will receive this hat before winter. This entire purchase has just been a let down. I'll stick with Dozer straw hats in the future.

I've reached out multiple times to request help on an order that was placed at the end of July. I've received 2 of the face masks but have yet to receive 3 of the other face masks and the 3 hats included in the order. The tracking information for the items have zero location information. It just says in the United States which is concerning because I could have driven across the country in shorter time than it has taken for this order to be delivered. It has also said the same exact thing all week about where it is at (en route to USPS). There's been no human response to my inquiries and I continue to get automated emails with tracking information for a completely different order in addition to a discount coupon for the next order. If I can't even get the items I paid for now why on earth would I place another order? I've received items from outside the country faster than a domestic order and this simple fact makes this situation beyond pathetic.

I Had an issue with an order, but the customer service did an amazing fantastic and quick job of fixing The problem. I will definitely be using them again and on top of that, there apparel looks amazing. I am already looking forward to my next order.

Claire from the Customer service team helped me process a return very quickly. She was extremely helpful, nice, and understanding. Best customer service experience I have ever had.

I put 2 items in my cart that were on clearance. I didn't buy them because I didn't like the price of shipping. I end up getting an email from them showing me those items in my cart and they offered me a code to use to get free shipping if I came back and finished the purchase. I come back enter the code and it says "not applicable". I reach out to customer service and their response was... their AI generates those emails and its not always right. How is that my fault? Never buying from them after that.

I ordered two hats nearly 6 weeks ago. One hat delivered with significant defects and one hat was lost in transit. It took six attempts contacting SA company before they attempted to correct either issue. They replaced the defective hat but shipped the replacement in a bag through USPS. The hat arrived damaged because of this and is not wearable. The second hat was also replaced but still has not arrived.

I spent $45 on each hat $90 total and I still do not have a wearable hat.
SA company seems unlikely to help.