i never have used the insurance (gladly) but the price compared to what you get is great plus its valid everywhere. because i never used the service i give it 4 stars out of 5.
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Review summary
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What people talk about most
Reviews shaping this summary
The claims staff always available and gently with me, they answer all my emails. Safety wings are extremely precise with the claims, ask you all necessary documents like medical report, invoice, car... See more
Company replied
SafetyWing app and processes improved so much since I last used it. Having support and filing a claim was very smooth, and got reimbursed quickly. The support via chat was incredibly helpful. Clarity... See more
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So far, so good. As an expat living abroad and in between jobs and countries, this was the insurance plan that worked for me. I checked others using ChatGPT to sift through their long policy statement... See more
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Company details
About SafetyWing
Written by the company
Insurance for nomads, global citizens & remote teams
SafetyWing's mission is to create a global social safety net that anyone can access, no matter where they were born.
We began by launching Nomad Insurance, health and travel insurance built for nomads, by nomads. With the addition of Remote Health, which provides global health benefits for companies and startups, we’ve been supporting the health and well-being of nomads and remote workers since 2018.
With Nomad Citizen, our latest offering, we brought our vision to life with a full suite of protections for health, travel, and income. We aim to support global citizens in all seasons of life — not only for travel and working remotely, but to live a truly borderless lifestyle.
Contact info
2261 Market Street STE 5986, 94114, San Francisco, United States
- support@safetywing.com
- safetywing.com
4.2
Great
3K reviews
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Reply from SafetyWing
Hi Eliana 👋
“Great” is a high bar and we don’t take that lightly.
For us, good customer service isn’t about sounding polite; it’s about being clear, responsive, and actually helping you get somewhere. Glad that came through in your experience 😊
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Tran 👋
Fast replies are only half the story. We aim for responses that are actually useful, not just quick acknowledgements.
Glad the responsiveness stood out, and we’ll keep making sure it comes with clarity and real support behind it 🎯 🙌
Your friend at SafetyWing ☀️
very responsive and excellent guidance
20 April 2026
Reply from SafetyWing
Hi Anna 👋
Quick replies are great. But, what really matters is what comes with them.
We focus on making sure every response actually moves things forward, not just faster, but clearer. Guidance should feel useful, not generic 💫
Appreciate you calling that out.
Your friend at SafetyWing ☀️
I'm customer since almost one year and…
I'm customer since almost one year and i had an road accident recently, wanted to use it for the first time and get refund but they denied my document said it was "vague". They don't understand that some hospital have different protocols and will do anything to not refund me. Very bad experience to be honest, i will look for others options.
20 April 2026
Unprompted review
Reply from SafetyWing
Hi there!
We're sorry to hear about your experience. We take feedback seriously.
I tried to look up your case to identify the reasons behind the issues you were facing, but could not find a policy under this name. We've reached out to you via Trustpilot to get more information so we can help with a resolution.
You can reach out to us via chat and online 24/7.
Easy to use
Easy to use; help desk easy to email. Asked for help with canceling and the auto renew and got the help I needed without having to contact them multiple times
17 April 2026
Reply from SafetyWing
Hi Truc-Ha!
This is exactly how it should be: simple, clear, and handled in one go 🚀
Really glad you didn’t have to chase us around to get it sorted, especially with something like cancellation and auto-renewal. That kind of request should never turn into a back-and-forth.
Thanks for calling it out. We’ll keep holding ourselves to that standard.
Your friend at SafetyWing ☀️
Amazing, 10 out of 10
The whole process was very clear and easy and they offer flexible options for insurance at good prices. I haven’t seen any better offers in the market. 10 out of 10! Will definitely use their service again
20 April 2026
Reply from SafetyWing
Hi Ksenia!
This is great to hear. Thank you for sharing it 😊
We put a lot of thought into keeping things simple and flexible, without the usual friction people expect from insurance, so it’s reassuring to know that came through on your side. And hearing that you see real value in the pricing makes it even better.
Appreciate the trust and we’ll be here whenever you need us again.
Your friend at SafetyWing ☀️
Extremely disappointing
Extremely disappointing!
There is a breakdown of communication with their online team and claims team. We were told one thing from the online team and then followed their instructions. By the time it came to make our claims we were denied. After giving all the information that was required. Have been dealing with my claim since around December. Submitted an appeal for our claim. Which was also denied and replied to their appeal and still haven't heard back from them and it has been about a month. We are getting responses back from different agents and it feels so inconsistent. It has been so stressful and time consuming trying to deal with their claims team.
It has been about 4 months now... so ridiculous...
Update: My last 3 claims have all been denied. They have been nothing but a headache. I've submitted all the required documents yet they keep finding reasons to deny. One reason after another...
A simple doctors visit because I was sick even got denied!!! Provided the medical certificate, invoice, receipt.. they even asked me for my boarding pass!! Unbelievable..
So frustrating as my wife and I have been with them about 3 years...
16 November 2025
Unprompted review
Reply from SafetyWing
Hi Tones!
I’m really sorry this has been your experience. It’s clearly been frustrating and time-consuming, especially after being with us for so long.
We can’t go into the specifics of a claim in a public space, but this is not something we want you to be left chasing. I’ve flagged your case for a deeper review, and our team will reach out to you directly to take a proper look at what’s happened and where things may have broken down.
If you’d prefer to have this formally tracked, you’re also very welcome to contact our Customer Care team to open a complaint ticket. We’ll make sure it’s handled with the attention it deserves.
We hear you on the communication gaps and the back-and-forth. That’s not the experience we aim to provide, and we’ll work to get this moving in a clearer direction for you.
Reply from SafetyWing
Hi Valerye!
Love hearing this. Thank you for sharing it ☘️
Zee will definitely appreciate the shoutout. We’re big believers that small interactions matter just as much as the big ones, so it’s great to know that came through.
I’ll make sure this gets back to them.
Your friend at SafetyWing ☀️
SafetyWing has truly been the best…
SafetyWing has truly been the best thing to ever happen to me. I can’t say enough good things about this insurance—best coverage, best support, and genuinely the best customer service I’ve ever experienced.
During some really stressful moments, they were there every step of the way, making everything feel manageable and supported. The process was smooth, clear, and efficient, which made a huge difference when it mattered most. It honestly felt like having a lifeline during difficult times.
If you’re looking for reliable, compassionate, and responsive insurance, SafetyWing is it. I’m incredibly grateful for their support and would recommend them to anyone without hesitation.
16 April 2026
Reply from SafetyWing
Hi Leslie!
This genuinely means a lot. Thank you for taking the time to share it 🥹
We know insurance usually only becomes “real” when something goes wrong, so hearing that we were able to show up for you when it actually mattered most… that’s everything to us. It’s exactly the standard we hold ourselves to, even if we don’t always get it perfect.
Behind the scenes, there are real people working hard to make things feel clear, fast, and human - especially in those stressful moments you mentioned. I’ll make sure your words reach the team, because this is the kind of feedback that keeps everyone going ❤️
Really glad we could be that support system for you when you needed it.
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Jay,
Love hearing this! 😊 Samuel will be so happy to know his effort made a difference. We'll make sure he sees this.
Safe travels! ✈️
Your friend at SafetyWing ☀️
simplified health insurance
simplified health insurance. good coverage around the world.
16 April 2026
Reply from SafetyWing
Hi Mouneer!
Simple and global, that's exactly what we're here for! 😊 Thanks for the kind words.
Safe travels! ✈️
Your friend at SafetyWing ☀️
Easy to use website (once I actually…
Easy to use website (once I actually got to it). Many other non-SafetyWing sites if you don't enter website exactly.
17 April 2026
Reply from SafetyWing
Hi Nancy,
Thank you for your kind review! We're glad you found our website user-friendly!
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Julian,
That means a lot to us! 🙏 Real people, real solutions, that's something we're genuinely proud of.
Thanks for sharing, and safe travels! ✈️
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hey Ivana,
Thank you! 😊 Kindness and clarity go hand in hand for us so we're really glad that came through.
Safe travels! ✈️
Your friend at SafetyWing ☀️
SafetyWing Nomad Insurance — pure fiction and massive waste of time. Paid only $200 after 2 months of delays
I filed claim CLM60044299 after my flight QR777 was cancelled due to war-related events (US/Israel strikes on Iran starting February 28, 2026). I incurred $1,797.93 in accommodation costs for an unplanned 3-night stay at Bell Seaside Residence.
SafetyWing themselves sent me an email on March 3, 2026 titled “Evacuation coverage available for SafetyWing members”, explicitly stating that they may cover the cost of getting members to safety due to the ongoing global event. I relied directly on this official communication when arranging the unplanned overnight stay.
I provided every document they requested multiple times:
• Full itemized accommodation bill (my name, dates March 6–9, 2 adults, complete breakdown)
• Flight cancellation proof and new itinerary
• Complete travel itineraries
• Their own March 3, 2026 evacuation coverage email (attached in my submissions)
For nearly 2 months they kept asking for more information. Then they suddenly said the claim was approved. I waited another 2 weeks for the money. When I followed up, they claimed there was “an issue with the bank” and forced me to resend all banking details again — even though everything was already correctly submitted when filing the claim.
In the end they paid only $200 ($100 per day × 2 days under “Unplanned Overnight Stay”). Everything else (including the Evacuation from Local Unrest lines) was denied with $0 reimbursement, despite their own email promising evacuation coverage.
This company actively sent members an email encouraging them to use the evacuation benefit, then completely ignored it when processing the claim. Endless paperwork, long delays, tiny payouts, and excuses. This is not insurance — it’s a fiction that wastes your time and gives false hope.
I will never use SafetyWing again and strongly advise everyone to avoid them. Look for proper travel insurance with real trip interruption and evacuation coverage instead.
Glib Shulzhenko
Policy: NI-0067493400
Claim: CLM60044299
March–April 2026
17 April 2026
Unprompted review
Reply from SafetyWing
Hi Glib,
Thank you for sharing your experience, and we sincerely apologize for the frustration and delays you've encountered throughout this process.
We completely understand how exhausting and disheartening it must have been to go back and forth for nearly two months, and we're truly sorry for that.
We want you to know that our team is actively looking into your case. The repeated requests for documentation and the banking issue you experienced are not the standard we hold ourselves to, and we take full accountability for the inconvenience this caused.
Our team will be in touch via email to help you with the ongoing claim issue you are having.
Your friend at SafetyWing ☀️
Excellent service!
Excellent service!
I had several issues with wildlife in Thailand during my recent trip. SafetyWing addressed all my issues fast, the whole process was extremely simple and the payout was very fast. I would 100% recommend
8 February 2026
Reply from SafetyWing
Hi there!
Thailand's wildlife had other plans, but we're glad we could step in and make the process as painless as possible! 😊
Fast claims and simple processes are exactly what we aim for, especially when you're already dealing with the unexpected.
Thanks for the strong recommendation and hope the rest of the trip was amazing! ✈️
Your friend at SafetyWing ☀️
I’ve been a SafetyWing member for 6…
I’ve been a SafetyWing member for 6 months now and was already satisfied with the service and support. Recently I had a freak knee accident after physical fitness which required an MRI and physio sessions. I’m still recovering now. I’ve been very happy with the support provided by SafetyWing and the fact that when I explained my situation and provided evidence, they’ve reimbursed the financial expenses incurred. I also love that in an online world which is being overtaken by AI bots, I actually get to quite easily speak with real people. I’ll continue using SafetyWing and recommending them to others.
29 March 2026
Unprompted review
Reply from SafetyWing
Hi Nathan!
First and foremost, we hope your recovery is going well.
Knee injuries are no joke, and we're wishing you a smooth and speedy healing journey!
We're really glad we could take some of the financial stress off your plate during what must have been a tough time. And your point about real human support genuinely resonated with us as it's something we're committed to holding onto as we grow.
Your friend at SafetyWing ☀️
Super smooth.
17 April 2026
Reply from SafetyWing
Hey Thomas!
That's the goal! 😊 Thanks for the kind words.
Safe travels! ✈️
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Libby!
Much appreciated! 😊 We'll pass this along to the team. It keeps us motivated to keep delivering.
Safe travels! ✈️
Your friend at SafetyWing ☀️
The services are efficient
The services are efficient, with quick feedback and prompt processing of required documents.
Services are delivered promptly, with minimal waiting time for feedback and document handling
13 April 2026
Reply from SafetyWing
Hi Marveen!
Quick, clear, and no unnecessary back and forth. Your time matters and we're glad it showed.
Thanks for sharing!
Your friend at SafetyWing ☀️
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