i never have used the insurance (gladly) but the price compared to what you get is great plus its valid everywhere. because i never used the service i give it 4 stars out of 5.
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Review summary
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The claims staff always available and gently with me, they answer all my emails. Safety wings are extremely precise with the claims, ask you all necessary documents like medical report, invoice, car... See more
Company replied
SafetyWing app and processes improved so much since I last used it. Having support and filing a claim was very smooth, and got reimbursed quickly. The support via chat was incredibly helpful. Clarity... See more
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So far, so good. As an expat living abroad and in between jobs and countries, this was the insurance plan that worked for me. I checked others using ChatGPT to sift through their long policy statement... See more
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Company details
About SafetyWing
Written by the company
Insurance for nomads, global citizens & remote teams
SafetyWing's mission is to create a global social safety net that anyone can access, no matter where they were born.
We began by launching Nomad Insurance, health and travel insurance built for nomads, by nomads. With the addition of Remote Health, which provides global health benefits for companies and startups, we’ve been supporting the health and well-being of nomads and remote workers since 2018.
With Nomad Citizen, our latest offering, we brought our vision to life with a full suite of protections for health, travel, and income. We aim to support global citizens in all seasons of life — not only for travel and working remotely, but to live a truly borderless lifestyle.
Contact info
2261 Market Street STE 5986, 94114, San Francisco, United States
- support@safetywing.com
- safetywing.com
4.2
Great
3K reviews
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Stellar customer service and helpful policy
I had my first ever experience with needing to use travel insurance due to an unexpected illness and hospital visit in Vietnam recently, and the staff at safety wing (namely Denisha) were incredibly patient and helpful with me when I was trying to arrange contact between insurance company and the hospital. Despite language barriers and time zones and my phone not allowing any international calls, Denisha arranged contact over WhatsApp instead and this helped significantly at a time when I was vulnerable and exhausted. Thank you!!
23 April 2026
Reply from SafetyWing
Hi Megan 👋
First experiences like that can be overwhelming - especially when you’re unwell and far from home. We’re really glad Denisha was able to step in, adapt quickly, and find a practical solution with WhatsApp to bridge the gaps. Making things easier in moments like that is exactly what matters most. Thank you for trusting us during a difficult time 🥰
Your friend at SafetyWing ☀️
Quick signup, good benefits, helpful customer service
I signed up for a health insurance. The review of my documents took a day, then I was subscribed already. I chose the option for ca. 150 USD per month (health remote I think) and the benefits for that look good. I didn't have to make use of the insurance yet, but time will tell if it works as expected. The customer service was good.
21 April 2026
Reply from SafetyWing
Hi Vadim 👋
A smooth start makes all the difference. Fast document review, quick activation, and clear benefits right from the beginning ✨ It’s great to hear customer support was there when needed too. Hopefully you won’t have to use it. But, if you do, we’ll be ready 💙
Your friend at SafetyWing ☀️
Good travel insurance
Easy to buy and clear to understand. Super fast in response. Also does not require destination or end date of travel. Perfect for anyone on an open date journey.
26 March 2026
Reply from SafetyWing
Hi Leena 👋
Simple to get started, easy to understand, and quick when you need support, that’s exactly the goal ✨ 🎯
We’re especially glad the flexibility works well for open-ended travel plans 🌍 Thanks for sharing your experience!
Your friend at SafetyWing ☀️
This process was so easy I was…
This process was so easy I was surprised there was no catch. I enrolled got digital cards that are printable and the plan seems clearly defined. Great first experience for sure.
20 April 2026
Reply from SafetyWing
Hi Jeffrey 👋
That’s exactly the kind of first impression we aim for: simple, transparent, and hassle-free 🚀 It’s great to hear the enrollment, digital cards, and plan details all felt clear from the start. Thanks for sharing your experience 🤗
Your friend at SafetyWing ☀️
Vivian was of great help
Vivian was of great help! She clarified all my doubts with accuracy and patience. It was actually a pleasure to be assisted by her! Thank you! :)
23 April 2026
Unprompted review
Reply from SafetyWing
Hi Agus 👋
We’re really glad Vivian could support you so thoroughly! Clear answers and patient guidance make all the difference 😊 It’s great to hear the experience felt easy and even enjoyable. Thank you for sharing this! ✨
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Giulia 👋
A smooth start matters. So, it’s great to hear the purchase process felt both fast and clear. Thanks for taking a moment to share your experience 💫 🌸
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Claudie 👋
That’s exactly the experience we aim to deliver: simple to use, clear every step of the way, and quick when it matters most ✨ 📝 Thanks for sharing your feedback!
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Nazarene 👋
Consistency in communication and attention to detail are where trust is built, so it’s great to hear that came through clearly in your experience. We appreciate you taking the time to share this. ❤️
Your friend at SafetyWing ☀️
The SafetyWing team is efficient and really helpful
The SafetyWing team is really helpful, prompt, and efficient. Any issues or questions that I have are answered immediately, and claims are resolved really quickly. Love this company!
22 April 2026
Reply from SafetyWing
Hi Robert 👋
Thank you for sharing this. Providing prompt, efficient support and resolving claims without unnecessary delays is exactly what we aim for. It’s great to hear that your questions were addressed quickly and clearly. Your feedback means a lot to the team. 🙌💫
Your friend at SafetyWing ☀️
Great. I recommend it and will use again for next trips.
Fortunately we didn't end up needing it but overall experience with booking the insurance and the provided services seem great. I recommend it! Went 3 weeks to Thailand.
22 March 2026
Reply from SafetyWing
Hi Stefik 👋
Glad to hear everything went smoothly and even better that you didn’t need to use the coverage 😊 It’s great to know the booking process and overall experience met your expectations throughout your 3 weeks in Thailand. Thank you for the recommendation ✨
Your friend at SafetyWing ☀️
Amazing service
Really take the time to help us and answer our questions fast, they take into consideration our particular situation and make sure to give us a feedback! 100% recommend!
22 April 2026
Unprompted review
Reply from SafetyWing
Hi Shamss 👋
We appreciate you highlighting this. Delivering timely, thoughtful support - especially when each situation is unique - is something we take seriously. It’s great to hear that the responsiveness and attention to detail made a difference in your experience. Thank you for the recommendation. 😍
Your friend at SafetyWing ☀️
I don't want to trust them anymore (2+ year customer)
I'm a 2+ year customer. Small claims — no problem. Larger claim ($1,000+) — runaround. I submitted a fully documented surgery claim with itemized invoices, receipts, a surgeon's statement, CT scans, etc. Got the same copy-paste response many times: "cannot be performed in one single day." No specifics, no medical reasoning, no answers to my direct questions.
7 February 2026
Unprompted review
Reply from SafetyWing
Hi Nikita!
We’re sorry to hear about your experience, especially as a long-time customer. This isn’t the level of clarity we aim to provide. We’re looking into your case, and our team will reach out to you directly with a more detailed update.
What DIDNT go wrong!
What doesnt go wrong! Zero humanity, a profit first, people last approach. NOT there when you actually need them, non-existent compassion for life's inevitable plot twists even when you inform them of whats going on. No coverage due to very cheeky "pre-existing" definitions that are based on PROBABILITY NOT PROOF, even when you have ZERO experiences with a disease that is a COMPLETELY NEW diagnosis, also no accommodation when things do not go according to plan. The best thing about this option, is the easy of signing up for it and their responses are ok (after almost 9 follow ups in some cases). Truly not my best experience and at times when you actaully NEED insurance, this is not the empty and heartless "policy only" approach you would want when you are already suffering and empathy would go a lot further. Check the fine print. Im sure some people might have good experiences, but in claiming, appealing, payments, support, etc -- I've been *deeply* disappointed on multiple occassions. I wish I loved them because they do seem they have a lot to offer, not sure if my case was just one that warranted such lack of coverage, support and humanity.
22 April 2026
Unprompted review
Reply from SafetyWing
Hi there!
We're sorry to hear about your experience. We take feedback seriously.
I tried to look up your case to identify the reasons behind the issues you were facing, but could not find a policy under this name. We've reached out to you via Trustpilot to get more information so we can help with a resolution.
You can reach out to us via chat and online 24/7.
Responsive and reliable!
Excellent and responsive support! They quickly cleared up all my doubts about coverage for my trip to Europe. The Essential Plan is affordable and the process is very simple. Highly recommended!
16 April 2026
Reply from SafetyWing
Hi Yuli
Fast answers are good ✨ answers you can actually rely on are better.
Clearing up coverage before a Europe trip isn’t just about speed, it’s about making sure there are no surprises later.
Glad the Essential Plan felt straightforward and fairly priced, and that the process didn’t get in your way 🚀
Appreciate the recommendation.
Your friend at SafetyWing ☀️
SCAM
If i could give a zero i would. I've had this insurance for about 10months and never had to use it until now when i got a retinal detachment and had to undergo emergent eye surgery. They had me speak to their partner IMG who, along with safetywing confirmed that given the emergent nature i would have to pay out of pocket,do the procedure as soon as possible and i would get reimbursed after. I went ahead and paid almost 8,000 euros out of pocket for the procedure, submitted everything they've asked for and they're now refusing to honor what they've said and reimburse me. Not only did i almost lose my eye, but now they're making this experience even worse. This is so illegal and malicious and is exactly why insurance companies and so hated and not trusted. But i will be seeking legal advice guaranteed.
21 April 2026
Unprompted review
Reply from SafetyWing
Hi Yann!
We’re sorry to hear about your experience and understand how concerning this situation is for you.
Our team is currently reviewing your case in detail with the relevant parties. We will be reaching out to you directly as soon as we have an update or require any further information.
We appreciate your patience while we look into this.
Super easy sign up and insurance…
Super easy sign up and insurance purchase process. Very transparent rules and price offer hardly any other company can beat
21 April 2026
Reply from SafetyWing
Hi Piotr 👋
Easy to sign up is expected. Clear and fair is where it usually falls apart.
We’ve tried to keep both the pricing and the rules straightforward, so you know exactly what you’re getting into without digging through fine print. If that feels hard to beat, we’re doing something right 😎 🙌
Your friend at SafetyWing ☀️
Reply from SafetyWing
Hi Gunnar 👋
Getting to the right answer matters more than just getting an answer.
We aim to make sure what you choose actually fits your needs - not something close, not something assumed. Glad you got that clarity 😊 ✨
Your friend at SafetyWing ☀️
Quickly replay
I didn't get my answer on the web, so I sent an email and I got a quick reply and someone to handle my request
20 April 2026
Reply from SafetyWing
Hi Tal 👋
When the website doesn’t have the answer, it shouldn’t turn into a dead end.
That’s exactly why there’s a real team behind it. So, you’re not stuck looping through pages when you just need a clear answer and someone to take ownership 🙌💫
Glad it worked the way it’s supposed to.
Your friend at SafetyWing ☀️
they paid for time in hospital in…
they paid for time in hospital in Thailand without problem. Just need to file all the paperwork.
21 April 2026
Reply from SafetyWing
Hi Trinity 👋
No friction where it matters. That’s the goal.
When things are clear and the documentation is in place, claims should move without unnecessary back-and-forth. Glad your hospital stay in Thailand was handled smoothly, and yes! Keeping the paperwork complete makes all the difference on our end too 🙌 😉
Your friend at SafetyWing ☀️
It was super easy to figure out exactly…
It was super easy to figure out exactly what I needed.
17 April 2026
Reply from SafetyWing
Hi Keisha 👋
If it feels easy, that’s by design; not luck.
We put a lot of thought into stripping away the usual confusion so you can quickly see what fits and move on without second-guessing. Glad it worked the way it should ✨ 😊
Your friend at SafetyWing ☀️
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