Safe2 Reviews 42

Contractors avoid. Communication by WhatsApp, Takes days to get a replay. Payment is very slow and always have to chase, Never called back when promised.

Do not use, only after your money, Customer service not as good as a third world country with no communications.

Took payment twice 6 weeks ago still waiting for refund
NLA should stop dealing with this firm

Great communication and great service from this company - really takes the pressure off trying to sort things out compliance-wise on my rental property. Will definitely use again and recommend to others, thank you.

I used Safe2 for an upcoming EPC because they were recommended by the NRLA of which I am a member. From the start, there were warning signs: "we'll attempt to contact your tenant five times" but instead they contacted me constantly and never the tenant, and after a day said the job was on hold because the tenant hadn't responded. They set up an account for me but their dashboard showed nothing of my active job. I cancelled the job and went with OpenRent who sorted the EPC with no fuss. A few days later Safe2 contacted me to say they'd arranged a time with the tenant (they hadn't). I eventually received a refund, after repeated chasing, but there was never any paperwork for my transactions with them. It looks like they're actually owned by directors of the NRLA which was a disappointing discovery. If you're looking for a Kafkaesque and slightly otherworldly experience then Safe2 are your guys.

* After noting Safe2's reply to this review, my tenant confirmed that they did not receive any communication from Safe2 at any point so would not have submitted their availability. Apparently, the "technical glitch" goes further than previously realised.

I was very happy with the service. The Engineer was prompt and helpful. I have 3 rentals and will be using again. It’s a great service and takes the headache out of sorting it all out. Thanks!

Ordered a gas safety certificate which failed due to the height of the cooker hood and and FSD device. On checking with the gas safety register the reasons given were false and did not apply in my case, even if the hood had been fitted incorrectly 24 years ago it would only have been an advisory not a fail. They also claimed a fail safe device was needed which is only needed in HMOs not single dwellings. Safe2 have been unhelpful and unresponsive even though they claim to have investigated. Much better finding a local engineer than these clowns.

such an awful experience with this platform as a professional landlord. they're recommended by the NRLA, shame they're not really playing attention to their customer feedback. their website has poor functionality, very buggy, wasn't able to use their subscription function at all. they took my money for a safety check which was subsequently cancelled on the platform. I've chased for my refund to which customer service replied "I'm sorry but we are not notified of cancelled transactions." they claimed to have submitted a refund request to accounts, I'm still waiting, one month on....

Competitive prices. Good customer support centre. Automated processes a bit clunky (sending text to landline). Original appointment changed at short notice but prompt service delivery.

Have been really happy with the service, professional response and relationship I have established with Safe2. Thank you!

Prompt, courteous, friendly, knowledgeable, tidy, good communication from everyone at Safe 2 & good value - in short exemplary! Thanks Sean.

The engineer spent less than five minutes with the boiler which could not have entailed a full boiler service

He did not check the hob, all he did was take a photo of the hob not touching it or switching anything on.

Nor did he look into the cupboard which housed the gas input and meter for the property which has always been checked with all other gas safety Inspections.

The landlord gas safe certificate had the incorrect details of the landlord and needs to be reissued.

This is the response from Safe2 who appointed the engineer -
two qualified engineers were present on site, which allowed the inspection to be completed more efficiently than usual. All relevant appliances were checked as part of the assessment.

This is a blatant lie - there were not two people, just one person who said he was an apprentice he was the only person came to the door and came in.

If you wish to raise any further concerns regarding the conduct or competence of the engineer, these can be directed to the Gas Safe Register, who are the appropriate authority for reviewing such matters formally.

The electrician used by Safe2 did an EICR for one of our properties. The property had just been renovated and some of the electrics had been updated. The property had passed 5 years prior when the electrics were older. This electrician marked many items as C2 rather than C3 (recommendation) and included a quote of £900 for the work to be completed. He was clearly trying to make money rather than carry out a fair EICR. We won’t be using this company again.

Excellent telephone manner and helpful.
Engineer punctual,efficient & helpful.

Automated system can confuse... when appointments made automated system sends email to confirm appointment but request keys when access is available without need for keys..... this can be a little disconcerting when you believe everything is arranged and confirmed.
So nil points for automated system!
10/10 for human interaction and customer service.
Thank you

Tried to onboard as a supplier with them. I never received an email when signing up so I am unable to complete registration. I raised this matter through the live chat. The representative told me to check my emails because they needed more information. I repeated that I'd not had any email to do that. She repeated the line "you need to check your inbox" then ended the conversation. I then emailed safe2 regarding this issue and have yet to receive a response.

Safe2 were recommended by the NRLA and I've used them for 3 years. They use to be a fantastic service. What happened? I recently had an email asking me to update my account to auto-renew. On doing this I found my gas safety with boiler service had expired in January. I had no reminder for this. The 'action needed' email required that I add my certificate expiration dates but this is what the service is for. I went on chat but after receiving a 'Hi I'm..' greeting, there was no further response. I paid the £105+vat for the certificate by card online. The payment went through but I have received no acknowledgement of the payment and no way to follow-up with an appointment. In fact, no contact whatsoever.

I phoned and spoke to 'Jeza' who at first I thought was a robot. She was unable to tell me anything about the lack of reminder, the chat not working, or the fact the fee for the certificate had not been acknowledged. When I complained her line became exceptionally bad, it was difficult to comprehend one word before cutting out completely. She said to send an email.

It is very worrying, that my certificate is now outdated with no way of facilitating its update.

It took a few false starts to get my gas safety check appointment date set up, but the process very organised and I now have my certificate. Very reasonable cost.

Ive recently had both an electrical and gas engineer as both my certificates needed reviewing. The electric engineer was lovely, very efficient and called me when he was an hour away so i could ensure everything was ready for him. There was a few hiccups like appointments that had been booked in error but safe2 were quick to fix this. The gas engineer was a really love name named Abu Mazumder. He was so understanding to our situation and made me feel so at ease. What an amazing employee.

I needed three certificates (Gas Safety, Electrical Inspection and EPC) for a rental property and was concerned about the disruption for my tenant. I chose to use Safe2 as I hoped that they would coordinate the visits to all take place on the same day.

It all started well, with a series of emails from their system to keep me up to date. But it went downhill very quickly.

Appointments were cancelled at the last minute, I was given conflicting information from the details my tenant was given, I received information for a property that was not mine, and in the end there were three separate visits, requiring my tenant to take time off for each (after already having taken time off for the missed appointments).

To make matters worse, the gas engineer incorrectly failed the hob and disconnected it, leaving my tenant without the ability to cook. By the time Safe2 looked at my complaint and agreed that their gas engineer had been wrong, I had already had to spend £180 to have a new hob fitted. They did eventually refund the fee for the gas check, but I'm still £180 worse off.

I had originally assumed that this was a national company with their own engineers and inspectors. But I think it's just a call centre with no staff of its own. The people coming out to do the inspections did not seem to have any idea what Safe2 were doing and communication was all over the place, with my tenant receiving last minute calls from the engineers to either cancel or say they were coming the next day even though no appointment had been arranged.

I have a portfolio of eight properties, and it would have been nice to find a company that could organise compliance for all of them. But Safe2 is not that company, and I will not be using them again.

Absolutely Useless Service
Safe2 send several automated appointment reminders via email and text. Then the engineer will call the evening before to confirm the appointment for the following day and then not show up. This is the second appointment for a gas safety certificate and boiler service where the engineer hasn't kept the appointment. I get the impression that what the engineers are paid isn't worth their while so they will only keep appointments with Safe2 if they have nothing else on. I have demanded that they refund my £119.70. I have now booked the same service with another company which cost £163.00 which I am happy to pay for an engineer to keep the appointment and complete the work.

Friendly electrician who let me know when he was nearby before the appointment. Communication and advice was valuable and helpful.
Many thanks and i’d absolutely recommend this service Safe2 offers.