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See what reviewers are saying

Rated 5 out of 5 stars

I am using this exchange for three years and I am extremely happy because I had never any issue! 1) fast withdrawals 2) support in special discord channel 3) quality projects hosted like b... See more

Rated 1 out of 5 stars

Deposited 350$ usd months ago. Didn't appear in my wallet. Support doesn't give a single F. No reaction at all. Be aware. Update: I did create a support ticket, depositted USDT. No-one responded... See more

Company replied

Rated 1 out of 5 stars

Good morning they can improve by being honest to there members up front and stop string along . They can set a withdrawal limit, or set a mandate that all members must make a deposit to there account... See more

Company replied

Rated 1 out of 5 stars

Do not deposit you will not be able to withdraw. Gives google authenticator page with internal server error. Your funds if u deposit will be trapped. update: The google authenticator is solved,... See more

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Crypto Trading Platform


Contact info

You should know

2.0

Poor

TrustScore 2 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Deposit from BSC also hasnt arrived

Re edit - no withdrawals. Do not use this exchange. 1 star. Preferably less

Edit. 3.5 stars Oddly enough, the remaining find transfer showed up a few hours after my review on trust wallet. My experience had me waiting nearly 8hours for the first deposit and 3 days (server maintenance was performed during this time) for my second deposit to arrive. But all funds are present and available now

Older first review 2 stars
Deposit from BSC also hasnt arrived. I always send one minimum deposit first, confirm it's arrived, which it did, and then send the second larger amount after confirmation of the first arriving. Initially I assumed it may take some extra time but it has been since November 17th a review below me has stated as well. I am unsure of what the delay is or if it's completely lost for what ever reason which doesn't make sense

14 November 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

We apologize for the issues you encountered during our planned system upgrade that occurred from 11/17-11/20. This was communicated heavily before, during, and after the upgrade, and live support on Discord and Telegram was available and responding 24 hours a day during that time.

Rated 1 out of 5 stars

Can't login for a week

Can't login for a week. They don't answer support tickets. Deposit hasn't arrived

20 November 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

We apologize for the issues you encountered during our planned system upgrade that occurred from 11/17-11/20. This was communicated heavily before, during, and after the upgrade, and live support on Discord and Telegram was available and responding 24 hours a day during that time.

Rated 1 out of 5 stars

Deposit via BSC problem (funds lost)

They have an enormous backlog in deposits on BSC - it takes some users 11 days to see their money (still not). Support isn't responding.

17 November 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

We apologize for any inconvenience caused as there was an issue with BSC deposits in November. However, this was communicated. It was announced, and the wallet was put in maintenance, and we were actively responding in live support over telegram and discord.

In fact, the reason for this issue occurring is that we experienced exponential growth and popularity. Our systems were overloaded, and we upgraded our exchange software to allow for higher scale. At all times, we had live support and communication on our status.

Rated 3 out of 5 stars

To improve...

To improve...
Login sessions too short for a trading portal, sometimes it is not reachable or has too long latency times.
The order and withdrawal functions often fail

12 November 2023
Unprompted review
Rated 5 out of 5 stars

trustworthy

hi guys
i dont know why are they recieving low stars recently, because they were getting full stars before. for me as a new user to safetrade i was a little worried at the first place. i was mining uraniumx in my wallet and decided to change and transfer it and i saw that i must have minimum 100k btc sat to withdraw!! so i changed it to clore and withdraw easily with min 1clore.
i recieved my money as soon as i requested.
the only issue i had, i didnt recieve confirmation code for adding address, that was in spam folder
and second i couldnt find telegram channel and live support in the website, maybe i didnt notice carefully.
anyway i am 100 percent positive with you guys. hope yo have all great times

9 November 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Thanks very kindly for your comments :)

Telegram channel and discord channel both offer live support and can be access from the main website in footer, https://safe.trade

Rated 3 out of 5 stars

unreliable

unreliable
unreliable
I made a withdrawal request on August 15, 2023, bank transfer since. Unable to retrieve the usdt, no response from them.
So be careful!
Problem, finally resolved on 30/09.

15 August 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Hi there, we actually offer live support as per our website links, and we did not hear from you here, there may have been a miscommunication on how to contact us. In clearing up our support tickets, I did actually find yours. We responded to you a couple days ago asking for more information, and then I just saw your note here today. You will find that your issue was solved.

Rated 3 out of 5 stars

I don't know what happened

I don't know what happened. I was doing fine up until Aug 28th. Depositing Tether and buying Pulse. But today the deposit of Tether never showed in Wallet. The transaction showed it left coinbase and showed successful in Etherscan but It never showed up in safe trade wallet. ??

6 September 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Hi there, please contact our live support, we answer all support requests in realtime, it would be appreciated if you could follow proper channels. We do not give people preferential treatment for writing reviews, you can get your issue solved immediately just by contacting us. Check our telegram and discord links from the main site

Rated 4 out of 5 stars

Deposited mistakenly 9 BUSD instead of…

Deposited mistakenly 9 BUSD instead of USDT. Support ignores my requests for refund. Unfriendly service. Still the case but I’ll rate it with 4 stars don’t want to get banned from the site

18 August 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Hi there, we operate off of live support, and there is no chance that we would have ignored your request in live support, issues get dealt with quickly. Please check our website for discord or telegram support to determine our response level.

thank you for the 4 stars but again we haven't had anyone come to us about 9 BUSD that we are aware. I don't know who you are talking to about this. We're considering adding a BUSD wallet just to eliiminate issues like this. Ultimately it is not possible to support every currency. I don't see how your concerns can be valid about customer service if you've never contacted our live support yet.

Rated 5 out of 5 stars

No problems with me at all

No problems with me at all. I deposited and withdrew. I'm not sure why the negative reviews.

8 July 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Thanks very kindly for your feedback :)

Rated 4 out of 5 stars

Works Fine but was a bit slow...

It took about 4 hours to transfer my .31 ETH in to the platform but finally worked so I am withdrawing my 1 star!! Upgrading to 4 stars!! If they can fix the speed I will upgrade to 5 STARS! It was on the only places to buy PULSE so Kudos for that! Thanks!

17 June 2023
Unprompted review
Rated 5 out of 5 stars

I use SafeTrade all the time from…

I use SafeTrade all the time from Australia. Great platform. I see lots of people giving negative reviews but then they get a legit response from them. I recommend. 👍

16 June 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Thanks very kindly for your feedback :)

Rated 3 out of 5 stars

I withdrew SUI from this exchange.

I withdrew SUI from this exchange. It is been 6 days still the transaction is pending. SUI transactions are almost instantaneous. I emailed their support still no response. I am not even getting any confirmation emails. This is a scam exchange. Stay away from them.

Update:
They contacted and send me a confirmation link for the withdrawal. It worked.

4 June 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Unfortunately we do not have control over what email servers block. I am glad it worked out for you.

Rated 3 out of 5 stars

I registered today and I have rather a…

I registered today and I have rather a question (help send, I'm waiting for the answer, no live chat I can see...)
I send BNB, it was ok, I sold, it was ok, I bought PLS - ok, and I wanted to send back to my MM wallet and I xcan see pending at my address but also when I click it it says that pin code was sent and I need to confirm account...but nothing arrived to my e-mail, no pin code...someone has the same issue? Or maybe I just need to wait as the transfer will be completed...?
Regards

2 June 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Please check your junk and spam folders. this solves it 95% of the time. If still an issue, please contact our live support.

Rated 3 out of 5 stars

Safe For Now

Scam. Once they receive your money, they won't allow you to withdraw.

Update: They now allow me to withdraw. My transaction amount is less than 15 USD. I still wouldn't trust this exchange with any larger amounts for now.

24 May 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Withdraws are instant and without exception.

As per our website, we have live support. If you have any issue whatsoever with a withdraw, you simply need to contact us in live support and have the issue solved.

You are either making assumptions here, or or you have experienced some kind of issue and not yet contacted us. If you need help, then please do so.

Rated 5 out of 5 stars

You can trust this exchange

You can trust this exchange. It's very fast and efficient. I believe that the people that are complaining about the 403 error that sometimes appears did not try to refresh the page. After doing this, they might also need to completly scroll to the top of the page. I solved all the 403 errors that I have received that way. It's only a minor cosmetic bug from their website. Nothing to worry about. The trades itself are fast, secure and efficient, and they offer fast deposit and withdrawals.

21 May 2023
Unprompted review
Rated 4 out of 5 stars

Easy to jumpstart

I was able to register, login, send usdt, buy pls and send it in 15 minutes

21 May 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Thanks very kindly for taking the time to provide this feedback

Rated 5 out of 5 stars

Don't know why the others are complaining about

Do not know what the others are complaining about. I used it for the first time today. It works extremely well and fast. Got my PLS today for the first time since I missed the SAC phase. Thanks. Highly recommended.

19 May 2023
Unprompted review
SafeTrade logo

Reply from SafeTrade

Thanks very kindly for taking the time to provide this feedback.

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