Taiza was just great, really helpful and considerate. She great at helping is whoch service to choose. Would recommend :)
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Taiza was great. Really nice and caring. Excellent service. Highly recommended.
Company replied
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Company details
About Safe Bag
Written by the company
World leader in baggage protection
Trusted by travellers worldwide since 1997
About Us
Safe Bag has been the world leader in airport luggage protection services since 1997, offering passengers a comprehensive range of professional baggage services designed to ensure safety and peace of mind while traveling.
The protective film we use to wrap luggage is specifically designed to provide the highest level of protection while remaining environmentally responsible, as it is 100% recyclable.
Wrapping & Tracking Service
Our exclusive tracking service is included with every wrap. If your luggage is lost, we guarantee its return within just 48 hours.
Basic wrapping
Ultra-resistant 100% recyclable film. Full reimbursement in case of damage.
Lost luggage concierge
Exclusive tracker included. Bag not returned within 48h? We cover you.
TravelGoods
Locks, straps, suitcases, adapters, neck pillows and more — top brands.
Weighing service
24/7 scales near our kiosks. Updated airline weight limits, every day.
24/7 Customer Care
Our Customer Care team is available around the clock, every day of the year, in 6 languages — providing full assistance and information regarding your luggage.
24/7
Always available
6
Languages
48h
Return guarantee
Delay Compensation
In case of delayed delivery, we provide compensation for your inconvenience:
€100 / day
From the third day of delay
€1,000
Maximum total compensation per incident
TravelGoods & More
Safe Bag specialists stay up to date daily on the maximum weight limits of major airlines, ensuring customers receive accurate information. Our scales operate 24/7 near our kiosks.
- Security accessories — locks, straps, bags, suitcases in various sizes
- Comfort accessories — travel adapters, neck pillows and more
- Wrapping services for oversized and special luggage
- Professional luggage weighing service, available 24/7
Visit our website
www.safe-bag.comContact info
Italy
- safe-bag.com
4.8
Excellent
528 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and professional worker 👍
8 April 2025
Unprompted review
Reply from Safe Bag
Dear Valeria,
thank you for your kind words! We’re glad to hear you had a positive experience and that our team member provided professional and high-quality service. Your feedback is greatly appreciated and encourages us to keep up the good work. We hope to see you again soon!
Best regards,
Customer Care Safe Bag
DON-DON is very good
DON-DON is very good, friendly and so polite!! Good job!
8 April 2025
Unprompted review
Reply from Safe Bag
Dear Felicia,
thank you for your kind words! We’re truly glad to hear that Don-Don provided you with such a friendly, polite, and professional service. Your appreciation means a lot to us and encourages our team to keep delivering excellent experiences. We hope to welcome you again soon!
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear Praba,
thank you for your kind words! We’re delighted to know that Kenneth at MXP provided you with excellent service and was so helpful. Feedback like yours motivates us to keep delivering the best experience to every traveler. We look forward to assisting you again soon!
Best regards,
Customer Care Safe Bag
-------------------------------------
Caro/a Praba,
grazie per le sue gentili parole! Siamo davvero felici che Kenneth, a Malpensa, le abbia offerto un servizio eccellente ed è stato così disponibile. Commenti come il suo ci motivano a continuare a garantire la migliore esperienza possibile a ogni viaggiatore. Speriamo di poterla assistere nuovamente presto!
Cordiali saluti.
Customer Care Safe Bag
friendly staff and good price
I wrapped my luggage in malpensa airport. The place is very easy to find, friendly and nice staff with good price. Thankyou
6 April 2025
Unprompted review
Reply from Safe Bag
Dear Florean,
thank you for sharing your experience! We’re glad you found our location at Malpensa Airport easily and that our staff welcomed you with friendliness and professionalism. Offering a quality service at a fair price is one of our priorities. We hope to assist you again on your next journey!
Best regards,
Customer Care Safe Bag
-------------------------------
Caro/a Florean,
grazie per aver condiviso la sua esperienza! Siamo felici che abbia trovato facilmente il nostro punto a Malpensa e che il nostro staff l’abbia accolta con cortesia e professionalità. Offrire un servizio di qualità a un prezzo giusto è una delle nostre priorità. Speriamo di poterla assistere nuovamente al suo prossimo viaggio!
Cordiali saluti.
Customer Care Safe Bag
Reply from Safe Bag
Dear Anjeza,
thank you for your short but valuable comment! We’re glad to hear that you were satisfied with our service—every day, we strive to offer a simple, secure, and high-quality experience. We look forward to seeing you again soon!
Best regards,
Customer Care Safe Bag
----------------------------------
Caro/a Anjeza,
grazie per il suo breve ma prezioso commento! Siamo felici che il servizio sia stato di suo gradimento: ci impegniamo ogni giorno per offrire un’esperienza semplice, sicura e di qualità. Saremo lieti di rivederla presto!
Cordiali saluti.
Customer Care Safe Bag
Matteo was very helpful and kind with…
Matteo was very helpful and kind with our luggage wrapping in Malpensa
5 April 2025
Unprompted review
Reply from Safe Bag
Dear Fabricio,
thank you for sharing your experience! We're glad to hear that Matteo was helpful and kind during the luggage wrapping process at Malpensa. Providing attentive and courteous service is what we strive for every day. We hope to assist you again on your next trip!
Best regards,
Customer Care Safe Bag
----------------------------
Caro Fabricio,
grazie per aver condiviso la sua esperienza! Siamo felici di sapere che Matteo è stato disponibile e gentile durante il servizio di avvolgimento bagagli a Malpensa. Offrire un’assistenza attenta e cortese è il nostro obiettivo quotidiano. Speriamo di poterla assistere nuovamente in occasione del suo prossimo viaggio!
Cordiali saluti.
Customer Care Safe Bag
The service was helpful in MXP kenneth
5 April 2025
Unprompted review
Reply from Safe Bag
Dear Malak,
thank you for your feedback! We're glad to know that Kenneth was helpful during your time at MXP. Offering support and efficiency is what we strive for every day, and your comment is truly appreciated. We hope to assist you again on your next trip!
Best regards,
Customer Care Safe Bag
-----------------------
Caro Malak,
grazie per il suo feedback! Siamo felici di sapere che Kenneth è stato d’aiuto durante la sua esperienza a Malpensa. Offrire supporto ed efficienza è il nostro obiettivo quotidiano, e il suo commento è per noi molto apprezzato. Speriamo di poterla assistere nuovamente al suo prossimo viaggio!
Cordiali saluti.
Customer Care Safe Bag
Fabio was amazing and he helped me with…
Fabio was amazing and he helped me with everything. I had extra baggage and he even helped me to arrange it all. I really appreciate it. Fabio is the best. Love Italy. See you soon again.
4 April 2025
Unprompted review
Reply from Safe Bag
Dear Nusha,
thank you so much for your wonderful message! We’re truly delighted to hear that Fabio was so helpful and went the extra mile to assist you with your extra baggage. Your appreciation means a lot to us, and we’re proud to have team members like Fabio who represent the spirit of hospitality we value so deeply. We're glad you had a positive experience in Italy and we hope to see you again very soon!
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear Vero,
thank you for your comment! We're glad to hear that Kenneth made a great impression and provided you with a service that met your expectations. Your feedback makes us proud and encourages us to continue offering high-quality assistance.
We look forward to seeing you again soon!
Best regards,
Customer Care Safe Bag
---------------------------
Cara Vero,
grazie per il suo commento! Siamo felici che Kenneth abbia lasciato un’ottima impressione e le abbia fornito un servizio all’altezza delle aspettative. Il suo riconoscimento è per noi motivo di orgoglio e ci incoraggia a continuare a offrire un’assistenza di qualità.
Speriamo di rivederla presto!
Cordiali saluti.
Customer Care Safe Bag
Jhayson from Malpensa airport was very…
Jhayson from Malpensa airport was very prompt. Very good customer service as well. My bag was wrapped so securely and ber neat.
3 April 2025
Unprompted review
Reply from Safe Bag
Dear Allen,
thank you for sharing your kind feedback! We're glad to hear that Jhayson at Malpensa Airport provided you with prompt and efficient service. The care taken in wrapping your bag reflects our daily commitment to quality and attention to detail.
We look forward to assisting you again in the future.
Best regards,
Customer Care Safe Bag
----------------------------
Caro/a Allen,
grazie per aver condiviso il suo apprezzamento! Siamo felici di sapere che Jhayson, presso l’aeroporto di Malpensa, le abbia fornito un servizio rapido ed efficiente. La cura con cui è stato imballato il suo bagaglio riflette l’impegno che mettiamo ogni giorno per garantire qualità e attenzione ai dettagli.
Ci auguriamo di poterla assistere ancora in futuro.
Cordiali saluti.
Customer Care Safe Bag
Don-Don helped a lot
Don-Don helped a lot. Kind and fun person. Very polite :)
2 April 2025
Unprompted review
Reply from Safe Bag
Dear Yana,
we sincerely thank you for sharing your comment! We are truly pleased to know that Don-Don contributed to making your experience positive: kindness, availability, and a touch of friendliness are values that represent us and that we strive to convey every day.
Your recognition is a great motivation to continue on this path. We will be happy to welcome you again in the future.
Best regards,
Customer Care Safe Bag
-------------------------
Cara Yana,
la ringraziamo sinceramente per aver condiviso il suo commento! Siamo davvero lieti di sapere che Don-Don abbia contribuito a rendere positiva la sua esperienza: gentilezza, disponibilità e un tocco di simpatia sono valori che ci rappresentano e che ci impegniamo a trasmettere ogni giorno.
Il suo riconoscimento è una bella motivazione per continuare su questa strada. Saremo felici di accoglierla nuovamente in futuro.
Cordiali saluti.
Customer Care Safe Bag
Reply from Safe Bag
Dear Natia,
thank you for your comment and for acknowledging the excellent service provided by Jeni. We’re glad your experience was a positive one. We look forward to welcoming you again.
Best regards,
Customer Care Safe Bag
------------------------
Cara Natia,
la ringraziamo per il suo commento e per aver voluto riconoscere l’ottimo servizio ricevuto da Jeni. Siamo felici che la sua esperienza sia stata positiva. Saremo lieti di accoglierla nuovamente.
Cordiali saluti.
Customer Care Safe Bag
Don-Don provides very good service and…
Don-Don provides very good service and was very friendly.
1 April 2025
Unprompted review
Reply from Safe Bag
Dear Abu Dzar,
thank you for sharing your experience and for your kind words about Don-Don. We’re pleased to know you received friendly and high-quality service.
We look forward to welcoming you again on your next trip.
Best regards,
Customer Care Safe Bag
--------------------
Caro Abu Dzar,
la ringraziamo per aver condiviso la sua esperienza e per le gentili parole rivolte a Don-Don. Siamo felici che abbia ricevuto un servizio cordiale e di qualità.
Saremo lieti di accoglierla nuovamente al suo prossimo viaggio.
Cordiali saluti.
Customer Care Safe Bag
Jayson was very prompt and…
Jayson in aeroporto Malpensa was very prompt and helpful.Grazie
1 April 2025
Unprompted review
Reply from Safe Bag
Dear Alex,
thank you for sharing your experience and for your kind words about Jayson.
We are pleased to hear that you found the service quick and effective — efficiency and helpfulness are core values for us.
We hope to welcome you again soon at one of our locations.
Best regards,
Safe Bag Customer Care
--------
Caro Alex,
la ringraziamo per aver condiviso la sua esperienza e per le gentili parole rivolte a Jayson. Siamo felici che abbia trovato il servizio rapido ed efficace: efficienza e disponibilità sono per noi fondamentali.
Speriamo di rivederla presto presso i nostri punti vendita.
Cordiali saluti.
Customer Care Safe Bag
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