Taiza was just great, really helpful and considerate. She great at helping is whoch service to choose. Would recommend :)
Company replied
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Taiza was great. Really nice and caring. Excellent service. Highly recommended.
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Company details
About Safe Bag
Written by the company
World leader in baggage protection
Trusted by travellers worldwide since 1997
About Us
Safe Bag has been the world leader in airport luggage protection services since 1997, offering passengers a comprehensive range of professional baggage services designed to ensure safety and peace of mind while traveling.
The protective film we use to wrap luggage is specifically designed to provide the highest level of protection while remaining environmentally responsible, as it is 100% recyclable.
Wrapping & Tracking Service
Our exclusive tracking service is included with every wrap. If your luggage is lost, we guarantee its return within just 48 hours.
Basic wrapping
Ultra-resistant 100% recyclable film. Full reimbursement in case of damage.
Lost luggage concierge
Exclusive tracker included. Bag not returned within 48h? We cover you.
TravelGoods
Locks, straps, suitcases, adapters, neck pillows and more — top brands.
Weighing service
24/7 scales near our kiosks. Updated airline weight limits, every day.
24/7 Customer Care
Our Customer Care team is available around the clock, every day of the year, in 6 languages — providing full assistance and information regarding your luggage.
24/7
Always available
6
Languages
48h
Return guarantee
Delay Compensation
In case of delayed delivery, we provide compensation for your inconvenience:
€100 / day
From the third day of delay
€1,000
Maximum total compensation per incident
TravelGoods & More
Safe Bag specialists stay up to date daily on the maximum weight limits of major airlines, ensuring customers receive accurate information. Our scales operate 24/7 near our kiosks.
- Security accessories — locks, straps, bags, suitcases in various sizes
- Comfort accessories — travel adapters, neck pillows and more
- Wrapping services for oversized and special luggage
- Professional luggage weighing service, available 24/7
Visit our website
www.safe-bag.comContact info
Italy
- safe-bag.com
4.8
Excellent
528 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kenneth mxp gentile e top bravissimo
15 April 2025
Unprompted review
Reply from Safe Bag
Caro cliente,
grazie per il suo entusiasmo! Siamo davvero felici che Kenneth a MXP si sia distinto per gentilezza e professionalità. Il suo commento “top” è per noi motivo di grande soddisfazione e ci incoraggia a continuare su questa strada. Speriamo di accoglierla nuovamente presto.
Cordiali saluti.
Customer Care Safe Bag
Reply from Safe Bag
Dear Charity,
thank you for your short but meaningful feedback! We're glad to hear that Kenneth left such a positive impression. Your appreciation means a lot to us. We look forward to assisting you again.
Best regards,
Customer Care Safe Bag
Kenneth was very helpful when helping…
Kenneth was very helpful when helping wrap my luggage
15 April 2025
Unprompted review
Reply from Safe Bag
Dear Samantha,
thank you for your kind feedback! We're pleased to hear that Kenneth was very helpful while assisting you with wrapping your luggage. Your satisfaction is important to us and we’re glad he made your experience smooth and efficient. We hope to see you again soon.
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear Saman,
thank you for your kind words! We're glad to hear that Kenneth at MXP was really helpful, friendly, and did a great job. Your feedback means a lot to us and motivates our team to keep providing excellent service. We hope to see you again soon.
Best regards,
Customer Care Safe Bag
MXP jayson bravo persone
14 April 2025
Unprompted review
Reply from Safe Bag
Caro Marcelito,
la ringraziamo per il suo commento! Siamo felici che Jayson a MXP le abbia lasciato una buona impressione, distinguendosi come una persona capace e disponibile. Il suo apprezzamento è molto importante per noi. Speriamo di rivederla presto.
Cordiali saluti.
Customer Care Safe Bag
MXP Jason good service
14 April 2025
Unprompted review
Reply from Safe Bag
Dear Antonio,
thank you for your comment! We’re glad to hear that Jason at MXP provided good service. Your feedback is appreciated and helps us stay committed to quality and care. We look forward to assisting you again.
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear Kalinda,
thank you for your 5-star review! We’re glad to know you found our service fast and efficient—this is exactly what we strive for every day. We look forward to assisting you again in the future.
Best regards,
Customer Care Safe Bag
Kenneth was great!
Kenneth did an amazing job in explaining options clearly and in a welcoming manner
13 April 2025
Unprompted review
Reply from Safe Bag
Dear Francesca,
thank you for your kind words! We're thrilled to hear that Kenneth provided you with clear explanations and a warm, welcoming approach. Your feedback means a lot to us and reflects the level of service we strive to offer every day. We look forward to assisting you again in the future.
Best regards,
Customer Care Safe Bag
Jayson MXP very good service
13 April 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for your feedback! We're pleased to hear that Jayson at MXP provided you with very good service. Your satisfaction is important to us and motivates our team to keep delivering quality and care. We look forward to assisting you again.
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear Hazel,
thank you for your thoughtful words! We're so glad that Jason at MXP was able to assist you and make a real difference in your experience. Your satisfaction is our top priority, and we truly appreciate your feedback. We hope to welcome you again soon.
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear Lorenzo,
thank you so much for your kind words! We're delighted to hear that Jason at MXP provided you with top service. Your satisfaction is our greatest reward, and we look forward to assisting you again in the future.
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear customer,
thank you for your kind feedback! We’re pleased to hear that Jason at MXP was very accommodating. Your appreciation encourages us to continue providing attentive and high-quality service. We hope to welcome you again soon.
Best regards,
Customer Care Safe Bag
Don Don was a great help with the…
Don Don was a great help with the service! Definitely recommend!
10 April 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for your great feedback! We're so glad to hear that Don Don was a great help and that you would recommend our service. Your satisfaction is our greatest reward and encourages us to keep delivering the best possible assistance. We look forward to serving you again.
Best regards,
Customer Care Safe Bag
Kenneth mxp excellent in treating the…
Kenneth mxp excellent in treating the costumer
10 April 2025
Unprompted review
Reply from Safe Bag
Dear Jesusa,
thank you for your kind feedback! We're very pleased to hear that Kenneth at MXP provided excellent customer care. Ensuring a respectful and attentive service is at the heart of what we do, and your words are truly appreciated. We look forward to assisting you again in the future.
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear customer,
thank you for your kind words! We're thrilled to hear that Kenneth at MXP provided you with such great and fast service. Feedback like yours encourages us to keep striving for excellence in everything we do. We hope to assist you again soon.
Best regards,
Customer Care Safe Bag
Very Humble person
Absolutely helpful and humble person who does his work perfectly.
9 April 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for your wonderful feedback! We're truly pleased to know that you were assisted by someone so helpful and humble, and that their dedication to doing the job perfectly stood out to you. Your satisfaction means a lot to us and motivates our team to continue delivering excellent service. We hope to welcome you again soon.
Best regards,
Customer Care Safe Bag
Reply from Safe Bag
Dear Luisa,
thank you for your kind feedback! We're pleased to hear that Jason at MXP was easy to interact with, helpful, and knowledgeable. Your satisfaction is our priority, and comments like yours inspire us to keep providing excellent service. We look forward to seeing you again soon.
Best regards,
Customer Care Safe Bag
Great service from Jason at MXP!
9 April 2025
Unprompted review
Reply from Safe Bag
Dear Ludmila,
thank you for your kind feedback! We're delighted to hear that you received great service from Jason at MXP. Your words encourage us to keep delivering high-quality assistance with professionalism and care. We hope to welcome you again soon.
Best regards,
Customer Care Safe Bag
Don don isvery helpful and kind
Don don isvery helpful and kind. Thumbs up
9 April 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for your kind words! We're truly pleased to hear that Don Don was helpful and kind. Your positive feedback motivates us to continue providing high-quality and attentive service to all travelers. We look forward to welcoming you again in the future.
Best regards,
Customer Care Safe Bag
Kenneth mxp is good and kind person
Kenneth mxp is good and kind person, also very handsome.
9 April 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for your lovely comment! We're delighted to hear that Kenneth at MXP made such a positive impression with his kindness, professionalism—and charm! It’s always a pleasure to know our team members can make your experience more enjoyable. We hope to welcome you again soon!
Best regards,
Customer Care Safe Bag
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